Friendly helpful staff, lovely clean room. Restaurant closed due to private function sadly so couldnt trail the food. Be was super comfortable and with the extreme hot weather a fan was provided in the room. The room was spacious with a sofa and coffee table dressing table and drawers as well as a large wardrobe

The inly downside was the bed was two single beds together but as a solo traveler that wasn't a problem for myself but it would have been nice to know at the time of booking

The room was spacious and clean, and the breakfast was delicious. Very nice hotel and the restaurant served a very good burger. The bed was soft, large and comfortable. The bathroom was also spacious and clean. A very pleasant stay, the only thing that was missing was a mini bar.

The shower handles were difficult to turn as they didn't really have any grip, also perhaps a handle on the shower slide door on the inside would be great.

Lovely light and open reception with helpful staff and clear signage. Lovely big open dining room. Clean and the food was lovely!

It was a little difficult to navigate upstairs and felt like running a labyrinth to get to and from the room. Was extremely hot upstairs in the corridors (I accept it was one of the hottest days of the year) but a bit of ventilation in those areas would have been lovely. Especially for people that are already struggling with disabilities.

Staff in reception , VERY HELPFULL AND EXPLAIN ALL ( RULES , car reg. And keys back etc , really good customer service, also in the morning, friendly staff ( when I ask for invoice etc) lady was very friendly . Also a member of staff help.me to put the WiFi on my phone , thank you .

A bit noise ( by the window) and I think radiator making noise ( not much ) but it was difficult to not listening the noise ! ... So took me longer to sleep ....but I was ok ! I went to the put and ask for a pint ( staff was friendly ) but the type of beer was a bit off ? ...may be because it's not seeling much ..not sure , but I drink in other places and yours was ( darker and a bit off ) ...but I was tired so didn't make any issues ....

Great location, easy to get too, very reliable, friendly and helpful team always made to feel welcome, always love my stay here, hence I keep coming back on my monthly visits to see my family

So since my last stay cooked breakfast was made to order and was always lovely cooked, nice and hot. But unfortunately your hot breakfast system has now changed ( all under hot plates gantry ) and it wasn’t the best, hash browns really soft/ soggy feel, bacon very hard, beans, mushrooms, fresh toms and sausages only just warm.

The location was v quiet and the site felt spacious and with nice seating area outside. Really easy parking, easy to find, and clean and spacious rooms. Nice to be able to open windows for extra ventilation. Very convenient restaurant and bar, really nice searing areas downstairs. Felt v comfortable and easy all round. Had a great stay, particularly after having spent the night before at a "high end" hotel with no air con and no way of opening windows. We were given a room on the ground floor to help accommodate my elderly Mum.

Restaurant wasn't open the night we arrived.

Free parking Dinner in the bar The breakfast, omelette was the best we have had and tasted, vegetarian sausages as we are none pork eaters, the hash browns.and the sizes of the coffee pot and teapot meaning we had two cups each.

Needed a fan in the room at night as had to keep the window closed as room was in the basement/lower ground floor and had to keep window closed at night. We were very hot. .

Very clean and tidy, team that work there are very friendly and always at hand if you need them, brilliant location for both B’ham city, West Brom and Walsall, comfortable rooms very spacious everything you need in a room, I asked for a travel cot for my 3month old and it was set up in the room upon my arrival, breakfast is very good cold options on top of a full English breakfast ( which is of high quality). This is my second time staying here in 6months I will be using this hotel every month for my visits to B’ham to see my family

N/A

Spacious, easy layout and easy to locate. Receptionist on arrival was great.

Nobody on reception at check out. I left approx 8.45am so not an unreasonable hour, and had to flag down a passing employee who saw me standing at the empty desk, and continued to walk by until I stopped them. The interaction was brisk but polite, and was told ‘just leave your key unless you need an invoice’.

- All went well there was a little noise as a wedding was going on, so noise is expected - Room- I did send an email to ask if you had any rooms on the ground floor which meant no stairs as I have MS i find it difficult to go up/down stairs.. I did not receive a response so presumed all was ok - Breakfast - could of had a bit more variety considering i paid for a superior room

It would of been nice to have a vending machine for hot drinks instead of having to ask the lady or gentleman for assistance. There were no small bread rolls or pastries