Lovely hotel. Staff super friendly and the fish tanks were great

Waiting almost 2 hours to receive our dinner on the 2nd day. Someone slamming doors throughout the friday night, til around 4am and despite numerous compliments it still continued. As someone who went through DV, this didnt go for a safe and to sleep a full night

From the moment I arrived the service and staff were excellent, Special mention to the the Reception staff who were outstanding in there greeting and manners a special mention to Qudsiya who during my stay was both helpful and friendly, with a regular greeting and checks make sure everything was okay, and made me feel as if I was the only customer there even though she was extremely busy. thank you. Room was clean and well presented bed very comfortable Breakfast was of a very good standard. in the evenings the meal was of a high standard and the staff very attentive, and helpful.

I would suggest that even though the room service is very good that people who look after the cleaning and service of the rooms should daily check the Tea Coffee biscuits etc even if the Make up my room label is not displayed

The room was comfortable. Basic amenities in the room itself but everything you would expect. Everything was clean and the beds were very comfy. Air conditioning was a lovely bonus in the summer heat. The pool is nice. Warm and clean. 1m in the shallow end and 1.5m in the deeper end. Suitable for children too, though no lifeguard. Jacuzzi was closed for cleaning when we visited the pool early on a Sunday morning. The room service food was delicious for dinner (we ordered a margarita pizza, a goats cheese pizza and an egg sandwich for our family of 5 and it fed us all well for a light meal. Tea, coffee and biscuits provided in the room. The room service continental breakfast is quite stingy for the price. They only gave us one mug full of milk between 3 bowls of cereal and 2 coffees. If you are likely to be very hungry in the morning, use the buffet downstairs or specify that you would like more. Tray charge is £5 for dinner and £10 for breakfast room service. (We didn’t eat in the restaurant due to our sleepy children). Food was good quality though, and we all ate.

Hotel was lovely. Nothing to complain about. Very friendly staff. Child friendly.

the place looked so nice when we arrived, i would have ;liked a bit better access with the 2non-stairs2 part as when we we walked with our cases (and child in arms) the ramp kind of finishes and then its curb and grass area - so was a little difficult to maneuver. The entrance was lovely and open and the staff friendly and welcoming. the room was so nice ands big and I will ask for that room again when we stay. we used the pool and the girls forgot their goggles, so the lovely girl behind the counter let us borrow some! she was so nice.

the only issue was the bed... the pull out bed was quite creaky and i was scared to turn in case i woke anyone. - the breakfast was nice, i would have liked to have seen more vegetarian options as we are veggie. I would have liked to have seen the pool side to have more chairs or seating areas and the jacuzzi was just switching off every 3 minutes.

Loved the desk in the room. V tasteful and useful. Aircon, great food and generally a v pleasant space to be in, both in room and in the public spaces too. Definitely will return.

Just one little irk. The room service info card says room service operates to 10pm but when I asked for room service at 940pm, I was told the kitchen was closed at 930pm. I went downstairs to the main bar restaurant area and was told the kitchen WAS open. Had a lovely meal but heresa tip to staff and management: if the info card in the rooms say room service operates to 10pm, guest expect to place orders up to and until 10pm

Breakfast was nice but very slow to be refilled and found ourselves standing around waiting for longer than we should. Restaurant food was amazing we really enjoyed it. We considered room service but £12 for a sandwich was far too expensive and with the additional tray fee was more than we was willing to spend.

We all struggled to fall asleep before 2am when the club closed which left us tired during the day on our activities. We couldn't visit beirkeller as our son was 17 and wasnt allowed in even for a coke so we didnt want to just leave him in the room so decided not to attend at all.

The hotel was lovely , food was excellent

There were one extremely good receptionist who was really helpful. When booking in I got another receptionist who gave me my key and that was it 🤣did not say what time breakfast was or anything else about where to eat in the evening ? What time check out ?so I didn’t have clue where to go which I thought was a bit unprofessional . On another occasion I asked if I needed to book a table at the restaurant and the receptionist looked at me like I was crazy haha and tried to get logged on the computer and couldn’t do it and then said I needed to speak to bar staff

Breakfast was a buffet style and included everything from full English items, to pastry cereal and toast and all drinks from juices to hot drinks

I didn't like that upon checking in I was informed if I wanted breakfast I could do it at 12 £ each but if I did on the door in the morning it was 15£ I was advised I could come Back and pay once I'd been out. Then when I did the night staff charged £15 each as apparently they don't offer it for £12 despite me saying I was informed when I checked in as long as it was done before breakfast it was 12 it wasn't honoured, So upon price increases I wasn't aware of my stay here at coppid was tainted. Know one likes an increase there not expecting.

Staff go above and beyond!! On booking I requested a bottle if prosecco in our room for my husbands birthday and the hotel left him a birthday card, on arrival when I double checked if their was a travel cot the lovely man on reception spoke to a room attendant to ask for one of the beds to be swapped over for a cot, in the time for me to go back to the car and unload my family and case and getting up to our room the travel cot had already been placed and set up. In Rowans restaurant the staff was super friendly, they was very busy with a few hen parties in so the service wasn't the fastest but the team couldn't do enough for us. Breakfast was lovely, one of my children absolutely loved the pancake maker!! Swimming pool very clean all around, even after checking out we was still able to use the facilities. We all cannot wait to come back again (my 7 year old has asked to come back for 5 days for his birthday haha). Thank you to all the team at Coppid Beech for making my husbands birthday stay so worth while.

The chalet style building was lovely. The reception and lounge area is set out beautifully, lots of seating, open and welcoming and the chairs and sofas very comfortable. Great atmosphere, lots of families and friendly vibes. The staff were superb, honestly could not rate them high enough. They were so kind to me and my kids and went above and beyond to accommodate our request for early check in, they were attentive, understanding and kept us updated. The room was great and up-to-date, better than we expected. Breakfast was very good, we enjoyed the selection and the croissants were delicious and buttery. The restaurant staff were friendly and professional which was great. The bar staff were also great and so were the staff at the pool. In fact all the staff we interacted with were helpful and friendly.

The beds were a little disappointing. The single bed was uncomfortable for my son, his feet were dangling over the edge so he didn't rest well. The double bed that my daughter and I shared was fine, no complaints. Perhaps 2 double beds would have been better. Also the jacuzzi wasn't working from Sunday, through no fault of the hotel's. The staff member at the pool sign-in desk explained the issue on Monday morning and it was an unforeseen issue that the engineers couldn't resolve on the spot as it involved ordering a part. Such a shame!