The hotel is beautiful and for us in an ideal location. All the staff were lovely and friendly, but the service was extremely slow and the system they have in place does not work. You have to find a seat and hope that somebody walks past and takes your order. We went to the bar on numerous occasions to ask for a menu and was told to take a seat and someone would come over. This process took us 25 minutes. After 4 attempts we finally got a menu. We then placed an order of a sandwich each and after another small wait, two orders arrived. That was just for lunch. We didn’t need to pay twice but it was amusing. We went for dinner elsewhere as after speaking to other guests, this wasn’t an isolated incident. It seemed that most guests found the wait for service below what is expected of any hotel, let alone this one. When we came back in the evening it was the same routine to get a drink. We watched as many people went to the bar to order a drink to be told that they had to wait at the table for someone to take an order. It’s a very flawed system and you can see on everyone’s face, both guests and staff that it doesn’t work. Such a beautiful hotel with such a poor quality of service. Breakfast in the morning was even worse. We had to queue just to be seen to get a table. Then wait an eternity for a coffee. With the amount of people at the hotel as a gust, we did wonder why they didn’t pre-book a time slot to eat, so this ended up chaos with the staff under pressure when it was not handled well from the start. When you pay close to £600 per night for a hotel we expect the service to match. Unfortunately this did not deliver and we really hoped it would.

The service

Stayed here a few times now and it's always consistently good. Service is very good at any given point, they do accommodate most requests if they can which is nice. Reception staff are always very welcoming, and the staff in the grill are very accommodating also. The whole building itself is an absolute joy to be in, so much character and history to it.

The only negative we saw this time is some areas of the grill restaurant we noticed the wooden trims were damaged with holes in the wood, For a high-end establishment this shouldn't be the case and as it was pretty much table level it can't have got missed so I can only assume it's been left. Window sills inside the grill restaurant were very dusty with a buildup of thick dust and cobwebs which is picking at things but I don't expect this from the Lygon Arms, it was eye level too so again couldn't have been an oversight. Finally, our room did have some damage internally, wooden trims around the room were damaged and the wardrobe doors a damaged. All in all though in the grand scheme of things everything was top notch as it has been previously. We will be back.

Located in perhaps the most beautiful town in the Cotswolds, the hotel takes you to another world, a fairytale one. The services are like for 5 stars - they park your car if you wish, help you with your luggage, accompany you to your room and show you all the facilities. We were accommodated in the Annex and had our own terrace outside which was a pleasure to sit on in the evening with a glass of wine. The food in the brasserie is not amazing, and unfortunately we did not get to try the a la carte restaurant. The breakfast was correct. Parking is a plus in this small town.

We stayed in a cosy double room with our dog. Upon arrival, all staff were attentive and prepared the room with a little dog bed, bowls, and treats. The bed was super comfortable, and the bathroom was lovely. We did not have breakfast as we decided to lie in and wander around the beautiful village of Broadway. As we had our dog, we were meant to eat in the dog-friendly restaurant, but we were the only guests eating at the time so our waiter kindly suggested we move to a table near the bar for a better atmosphere. The food was great and we were looked after really well. Overall, the hotel was beautiful and I would highly recommend.

The only criticisms would be (did not affect our stay but worth mentioning): 1. The door to our room was not soundproof. We were by the stairwell and could hear everyone's conversations, and it would set off our dog. 2. 4pm check in which we thought was unusually late. Luckily, in the end, it didn't matter to us as we ended up spending time elsewhere, but it was a worry when we first read this. 3. No car parking signs on the main road. We did go up and down the high street on arrival, trying to figure out where the car park was, as there weren't any signs (or so we could see).

Beautiful building, stunning decor. Staff were helpful and pleasant. I wouldn’t say friendly or warm but very professional and to the point. Room was decorated to the style of the property Plenty of coffee and tea facilities in the room, plenty of bottles of water available at no extra cost, fresh milk brought to the room. Very comfortable bed and slept extremely well. Excellent breakfast options.

Disappointed to see that the tiles and blind in the bathroom had black mould which considering the cost, really should be freshened up.

The room was cozy and authentic with wooden beans and antique furniture. And beautiful dog prints and photos on the wall. There was a lovely big shower with fluffy towels and beautiful smelling products. Which are available to buy. There were bottles of water and a safe. It was also nice and warm. The swimming pool is great for a pre dinner swim. The dinner was exceptional. Delicious lamb shanks and halibut. And a plate of small desserts for my birthday. The staff were attentive and friendly. Could not fault the grill room it is magnificent. Atmospheric with the open fire and spectacular antler chandeliers. The breakfast was delicious and again the staff were amazing, nothing was too much trouble. The whole stay for my birthday was 10/10 i felt thoroughly spoilt. Thank you Lygon Arms.

I have no complaints at all.

It’s beautiful location, the history, comforting decor, pleasant staff, the lovely courtyard and grounds and relaxing atmosphere of the hotel.

Unfortunately we had issues around the cleanliness of the room - coffee mug and spoon left dirty from previous guests, damp towel left in the bathroom and dusty furniture - not what we were expecting for £300 per night

The Staff were very friendly and always happy to help. The room was nicely decorated and clean. The food was delicious and well presented. The location was excellent. There was plenty of parking.

The communal areas were dirty. There were lots of thick cobwebs around the windows. The outside tables were dirty and sticky. There were lots of wasps, which were an issue. The hotel should install some sugar traps around the outside spaces to divert the wasps away from the tables.

We received truly excellent service from all staff. They were most attentive and responded to all our requests speedily and efficiently and with a smile. Our room was very well appointed and spacious. The hotel is in a superb location. We had two very nice evening meals - one in the Grill, and the other in the Tavern. The facilities in the Spa are to a very high standard, and we loved popping in there for a swim.

We stayed during a heatwave, so our room was very warm. It was unfortunate that it did not have any air conditioning, although to be fair it was one of the authentically historic rooms in the older part of the hotel. We understood that it might be difficult to install air conditioning in such a lovely old room. A very efficient fan was provided, and a second one was subsequently added, which certainly helped to keep us a little cooler.

Staff were so welcoming and helpful. Food was fresh and most enjoyable. Outside area saw superb and we really enjoyed the attention to detail throughout the hotel. Loved the history of the hotel and the way it had been preserved for visitors.

Bedroom was very hot and uncomfortable to sleep in. Windows would only open so much to let in air. The bath was small and the shower not very comfortable in terms of access. The taking of £200 per person was painful, especially when it is not returned immediately, Still waiting for my £400 24 hours later - disappointing, as they took the money from me in seconds