We stayed in a cosy double room with our dog. Upon arrival, all staff were attentive and prepared the room with a little dog bed, bowls, and treats. The bed was super comfortable, and the bathroom was lovely. We did not have breakfast as we decided to lie in and wander around the beautiful village of Broadway. As we had our dog, we were meant to eat in the dog-friendly restaurant, but we were the only guests eating at the time so our waiter kindly suggested we move to a table near the bar for a better atmosphere. The food was great and we were looked after really well. Overall, the hotel was beautiful and I would highly recommend.

The only criticisms would be (did not affect our stay but worth mentioning): 1. The door to our room was not soundproof. We were by the stairwell and could hear everyone's conversations, and it would set off our dog. 2. 4pm check in which we thought was unusually late. Luckily, in the end, it didn't matter to us as we ended up spending time elsewhere, but it was a worry when we first read this. 3. No car parking signs on the main road. We did go up and down the high street on arrival, trying to figure out where the car park was, as there weren't any signs (or so we could see).

Beautiful building, stunning decor. Staff were helpful and pleasant. I wouldn’t say friendly or warm but very professional and to the point. Room was decorated to the style of the property Plenty of coffee and tea facilities in the room, plenty of bottles of water available at no extra cost, fresh milk brought to the room. Very comfortable bed and slept extremely well. Excellent breakfast options.

Disappointed to see that the tiles and blind in the bathroom had black mould which considering the cost, really should be freshened up.

The room was cozy and authentic with wooden beans and antique furniture. And beautiful dog prints and photos on the wall. There was a lovely big shower with fluffy towels and beautiful smelling products. Which are available to buy. There were bottles of water and a safe. It was also nice and warm. The swimming pool is great for a pre dinner swim. The dinner was exceptional. Delicious lamb shanks and halibut. And a plate of small desserts for my birthday. The staff were attentive and friendly. Could not fault the grill room it is magnificent. Atmospheric with the open fire and spectacular antler chandeliers. The breakfast was delicious and again the staff were amazing, nothing was too much trouble. The whole stay for my birthday was 10/10 i felt thoroughly spoilt. Thank you Lygon Arms.

I have no complaints at all.

It’s beautiful location, the history, comforting decor, pleasant staff, the lovely courtyard and grounds and relaxing atmosphere of the hotel.

Unfortunately we had issues around the cleanliness of the room - coffee mug and spoon left dirty from previous guests, damp towel left in the bathroom and dusty furniture - not what we were expecting for £300 per night

We received truly excellent service from all staff. They were most attentive and responded to all our requests speedily and efficiently and with a smile. Our room was very well appointed and spacious. The hotel is in a superb location. We had two very nice evening meals - one in the Grill, and the other in the Tavern. The facilities in the Spa are to a very high standard, and we loved popping in there for a swim.

We stayed during a heatwave, so our room was very warm. It was unfortunate that it did not have any air conditioning, although to be fair it was one of the authentically historic rooms in the older part of the hotel. We understood that it might be difficult to install air conditioning in such a lovely old room. A very efficient fan was provided, and a second one was subsequently added, which certainly helped to keep us a little cooler.

Staff were so welcoming and helpful. Food was fresh and most enjoyable. Outside area saw superb and we really enjoyed the attention to detail throughout the hotel. Loved the history of the hotel and the way it had been preserved for visitors.

Bedroom was very hot and uncomfortable to sleep in. Windows would only open so much to let in air. The bath was small and the shower not very comfortable in terms of access. The taking of £200 per person was painful, especially when it is not returned immediately, Still waiting for my £400 24 hours later - disappointing, as they took the money from me in seconds

Lovely property. Old,historic, well maintained. Superb courtyard garden. Comfortable large bedroom, immaculate. Pool area also spotless and a welcome facility. Private car park invaluable in town with little car parking space

Nothing - old properties like this are always inconvenient often with steep staircases and complicated layout. Part of the charm. Squeaky floorboards predictable but irritating in the middle of the night! Staff were all very efficient but none from U.K. that we saw. Most decidedly lacked charm, perhaps because they didn’t really understand English culture, or were just concentrating on efficiency. Restaurant breakfast manager a notable exception. Rushed off her feet but also efficient AND charming! Also female receptionist at the Spa.

The communication leading up to our booking was brilliant. When we checked in the process of smooth easy and the staff was super friendly and helpful. Throughout our stay the room was perfect the breakfast the meals the bar the spa and especially the staff just excellent I would fully recommend staying at this place and I will definitely be staying again. The staff just always seems to do that little bit extra was so friendly and knowledgeable about the area giving us advice. We were traveling with our dog and it always seem that they made an extra effort to make him feel special as well. I could give six stars rather than five I would

There was not one thing but I could say bad about this place

Very good hotel in the middle of main street. Comfortable room, parking, good dining facilities, garden, great breakfast, a few little nooks in the ground floor where you can do some work if you have to. Most of the staff were great.

We booked an extra night and the system did not recognise it, so we were forced to move rooms for the extra night stay. We were told at check-in (2 days before) that they would try to let us keep the same room. We checked everyday and it seemed ok, then were only given 2 hours notice to move and were not told that we needed to register the car in the parking again. When we were checking out, the lady at reception was unfriendly.

Wonderful historical building, with hidden cosy nooks for drinks, enormous roaring fires and authentic antique details. Absolutely incredible spa treatments and hospitality from the staff at the spa and welcoming at the hotel itself, I was made to feel incredibly special and looked after.

My room was on the top floor of the main house and although impressive and cosy, was quite cold. Aside from the impressive bed, the furnishing/furniture could have been more welcoming/soft, and I needed more lighting.