Everything was very nice; the breakfast was good, the Fig Restaurent was excellent; the rerstaurent staff last Thursday eve & Friday morning. The receptionist was great. The Spa was very good and the gardens were great

I was very upset to see that a discretionary 10% was added to my bill - I wanted to object but felt I did not want to make a fuss in front of my partner and other people at reception. If you want to charge more, then charge more .. a discretionary surcharge is appalling and will make it much more difficult to recommend you and come again. I think it was appalling - especially on room charges

A beautiful house with a lovely garden; a very comfortable room, quiet despite being at the front; good breakfast (we were out for dinner with friends)

Parts of the interior in need of redecoration; some members of staff more friendly and attentive than others

The dinner on the final night was exceptional, with great attention to detail- a delight! Our waiter, Johan, was well organised, treating the very new recruit fairly. This was served in The Fig dining room. Dinner on the first night served in the Bistro was good but service was slow. The bedroom overlooked the main street in Chipping Campden, was large with a sitting area. The bathroom was big with both bath and separate shower. Lots of hot water and good quality towels. The beautiful garden is large with plenty of quiet areas, ideal on a hot sunny day or evening. Breakfast on both days was good.

Breakfast on the first day was amazingly slow for us. Bacon and egg for me and porridge for Angela took just over 40 minutes from ordering. Unfortunately several table were served before us even though we came down early to help avoid the rush. The breakfast staff could not cope very well with the numbers. However the food when it arrived was fine. Breakfast on the second day couldn’t have been quicker!

Great Location, decent parking at rear of hotel. Lovely gardens! Such friendly and helpful staff. Really good breakfast options. There was a wedding taking place in hotel on first night of our stay so we assumed it would be really noisy, but it wasn’t at all, which was much appreciated as we were up early the following morning.

The carpark was a little tricky to find, as we were just told it was ‘behind the hotel’, but we had to ask for more specifics as to find exactly how to find It as entrance is not at side of hotel- go to st. Catherine’s church and take road behind it. When checking in and out, it’s best to park kerbside on main street if you have heavy wheely cases, as garden path to carpark is a little uneven and has steps.

Lets start off by saying how excellent the staff were excellent. From the cleaners, to bar and restaurant areas, spa people and reception....maintenance too! Hotel is bang central in the village. Spa was really good. Afternoon tea was lovely. We had one issue when we have a fault arose in our room. We was moved and upgraded - just excellent. Spa area was lovely and relaxing and again all of the staff were great. Beautiful gardens. We parked at the spa for the hotel. The sister hotel (the Noel arms - just over the road) does excellent food and have a cozy bar. I'd recommend.

The only thing that I could think of - Was that the hotel in a few places just needs a bit of TLC. It is an old large building. Just in places the decor could do with a touch up. Only a very minor point though.

We loved the location the room and the restaurant. The staff was very attentive

When I booked the hotel it was for my partner that had a recent total hip replacement to use the spa . The day after my booking I received a phone call from the reception to book the spa in advance so I did book for 3 pm saturday .We arrived on saturday after a 2 hour drive looking forward to use the spa. Reception sent us to the spa to be told by the staff there that it was full and we had no reservation. The comment was " if you received a call from reception I understand why the message was lost in translation". We were supposed to have access to the Spa saturday and sunday so it was dissapointing .

Stayed in the hot tub suite for one night and was very impressed. The suite itself was lovely. Had a nice open fire in the front room and the bedroom was massive with a very comfortable bed. The garden with the hot tub was great. Really worth the money. Breakfast was again brilliant, great menu choice as well as great selections of jams, pastries and drinks. We also ate in the restaurant for dinner and was really impressed with the food. The spa was also really good, with a lovely pool and steam room.

There was honestly nothing not to like.

Breakfast was excellent.

I booked this hotel after checking the main menu. I didn’t realise that the only menu that would be on offer was the Valentine’s menu, which was exceedingly disappointing. I checked with a member of staff and asked if it was the only menu available and was told that it was. My husband would have enjoyed a steak but the only beef on offer was a sharing cote de boeuf, which I do not to eat. We were asked what we wanted to drink when we went to the bar for a pre dinner drink and then waited almost 15 minutes before they arrived.

The building is lovely and our room had a beautiful view over the garden. The restaurant is attractive and the reception staff were friendly and helpful when we had a small problem. My wife liked the way that the spa was full of daylight, while I was pleased to find a secluded spot surrounded by a lawn and flowerbeds where I could sit in the garden. The location in the centre of the pretty town and a minute from the Cotswold Way is perfect.

For a superior room, our bathroom was a bit cramped. Also the basin plug was stuck when we got there and the loo roll holder was wobbly so the loo roll kept falling off. At dinner, the staff didn't really know what to do when I was unhappy with my £18 glass of chablis. But none of this mattered. We had a nice time.

Staff were accommodating with checking in as we were attending a wedding during the day and we worried we would miss the next part of the wedding checking in, however the staff put out bags in our rooms and were able to check us in out of hours with no hassle. The room was a great size and the facilities were also adequate. Breakfast was great.

I would have preferred if we were able to have a key in between wedding events, I understood that the room would need to be cleaned but we popped in at around 11am and returned at 2pm with no time to even go to the room as we had to just drop our bags and head to the next meeting place so don't understand why we could not have been issued with a key