The Hotel itself and the Spa were excellent. The room was spacious, light, comfortable, well decorated, and equipped and the bathroom had a bath and separate shower. There are several lounges, the whole hotel is well maintained and accessible. The hotel is centrally located opposite the wellhead and close to shops, the Opera house, restaurants and public transport. Breakfast was very good. The Spa is sensational.

Although the staff were pleasant and polite, the service was often very slow especially in the restaurant and bar and at times seemed a bit unprofessional. We found much of what we ordered in the restaurant either unpalatable or inedible, our requests were ignored and the service for both food and drinks was slow and uncoordinated.

Stunning hotel in the centre of Buxton overlooking road then gardens to the front. Very clean and airy hotel in lovely Georgian building. Old features but contemporary decoration. Beds were very comfortable, room light and airy, very nice bathroom. Spa was fantastic - the nicest i have ever been to. Wished I had booked a treatment or two. Staff were very polite and attentive. Breakfast was very fresh and delicious and served in attractive dining room. Bar, comfortable, had nice views and good atmosphere.

Bar dinner main course a little dull and disappointing - dessert fabulous.

a perfect stay for our wedding anniversary. Staff were lovely, room was perfect, really comfortable and quiet, a complimentary bottle of bubbly was a lovely surprize too. Fantastic location - stones throw from Buxton Opera House. Breakfast was very good and well run - again all the staff were very helpful. would love to return and use the Spa next time.

The tea/coffee making station needs a rethink - we had to boil the kettle on one side of the room, stepping over stretched cables, and make the drinks on a table at the other end off the room.

Spa area. Finding the fresh replacement robes we had requested. How cute the attic rooms were. Having windows that opened.

Queue to check in. Maybe if one could check in earlier the queues wouldn't be so long? Most annoying was no one answered the phone (neither housekeeping nor reception) so I had no idea our request for fresh robes had been received until we found them outside the door next morning (by which point we were wearing the soggy ones from the previous day). Nice to find them though ;) thank you!

Great location and loved the spa facilities. It was wonderful that we didn’t need to book a slot in the spa we could just wait and see when we felt like going. Much more relaxing. Staff are all very friendly.

I just felt that that for the money we paid a couple of things were missing. Eg Netflix or similar (we have our own account but couldn’t seem to use it), it would have been nice to have more than water in the mini fridge (happy to pay more) and finally when ordering tea and coffee at the end of the meal a tiny chocolate or biscuit would have been welcome.

The room and all facilities were really lovely. The bar area was pleasant to meet before dinner. Swimming pool and spa area all exceptional.

The restaurant service was poor, we had a meal one evening of our stay , we were a group celebrating. Staff were friendly but service was haphazard. Our food was not served up altogether and extras we had ordered did not come till meal was finished.

Beautiful hotel, gorgeous interior. Helpful pleasant staff. Lovely spacious room and very comfortable bed. Loved the breakfast and location.

A bit pricey, and parking not included (valet parking for £30), but we were given a map for free parking which helped.

Excellent location in the town centre, convenient for exploring. Fantastic spa facilities, especially the thermal pool and rooftop pool — a real highlight. The hotel was modern, clean, and beautifully designed throughout. Breakfast was good, with a nice variety of options. The staff were very friendly and helpful, making the stay even more enjoyable.

Parking was not available on-site, which was inconvenient. For a 5-star hotel, free parking should be provided. The room felt too small for a double bed, and the bed itself was the smallest double size. This room would be better suited for single occupancy.

Food as expected for Breakfast and the evening meal was fine

Secord evening for the preshow meal we were booked by the hotel dining room into the adjacent Old Hall Hotel. They appeared to be short staffed with only one waiter, another appeared later. We advised at the start that we need to be at the Theatre by 19 15 The meal arrived 55 minutes after we had sat at the table. We had an apology from the chief via the waiter for the slow service. When the meal came (we had different main curses) it was well cooked but stodgy. Too much potato, other vegetables in short supply. We allowed 2 hours from the table reservation to the start of the show. We did not have time for a desert.

Location very central to everything. Some staff excellent but not all. One receptionist failed to fine us a suitable room as I was too tall for the restricted height top floor. She simply showed me an identical room and when I told her it was still not suitable, she tried to sell me an upgrade for double the price. Then immediately called her duty manager, Cat, who very efficiently sorted out a mutually agreeable solution

Need to be clearer on the description about the restricted head height rooms Breakfast on our second day was nothing like as good as the first day and we had to wait on a. Umber of occasions to restock various food stations I had a spa treatment ( paraffin wax foot treatment) which did absolutely nothing, even though it was described as being good for arthritic feet