The staff were friendly- nothing was too much trouble and they did all they could do make our stay comfortable. Our room was a really good size and gave us plenty of space to spread out and get comfortable. The location is great too- accross the road from the train station and so close to the centre of town, with lots of cafes and places to eat nearby. Having on-site parking was a blessing too- so convenient, as we had travelled a long way, it saved us a stress and an extra expense.

Housekeeping had forgotten pillow cases, but this was rectified really quickly and efficiently. We could have done with more toilet roll in the room, but again, the team were really helpful.

Rooms were well laid out, all the amenities you need. Staff were really kind and accommodating, set up the sofa bed for us, allowed us to check in early to drop our bags and head to the wedding we were attending. Fans were on keeping the room cool for our arrival, and iced water was set out for us when we came back after the wedding as it was still 28° at midnight! Felt really looked after. The coffee and biscuits were a lovely addition in the morning!

That I hadn’t booked to stay longer!! Will be back.

I like the fact that breakfast was done at maxwells and was available until 3pm which meant I wasn’t in a rush and could relax more. The view was lovely and pleasant and I really like the fact it’s literally opposite the train station and the location was easy to find and very comfortable and comforting. There was no problem getting hold of the accommodation staff if needed anything extra.

Was no teaspoons in the room so was hard to make a hot drink without them. Plus in my room my sink was coming off the bathroom wall as this was loose.

It was in a central location in Clitheroe with easy access to shops, bars and restaurants. It had free parking. The room was lovely, spacious, clean and will all the expected amenities. The gentleman who showed us to our room was pleasant and polite and gave us a free upgrade as the rooms weren't busy.

Only thing was that we booked for a Wednesday night and then found out that the bar and restaurant wasn't open then. It just means we'll have to come back again at the weekend.

We don't have a car, used public transport from Bradford to Clitheroe. The hotel is opposite the railway station and a short walk to bus interchange, so ideal for us. The room was lovely, good facilities. Very clean. If you have breakfast it's over the road at Maxwells, highly recommended. Would stay again if in the area.

The host doesn't seem to be around much, the lady cleaning the rooms was lovely and helpful though. If you are techy there are lots of extras you can get via a QR code, we aren't. There was a number to ring if you needed anything but nobody answered when we tried.

Very comfortable bed, and a lovely bath provided which was much better than my bath at home

Felt more cramped compared to others. We had booked a king room but got put into a family suite because apparently its booking.com they place us in the rooms. My sister was staying and she got an upgrade - she is on the loyalty scheme but her level was the same as ours (level 1) and she got an upgraded room for cheaper whilst we felt as if we got a downgrade. I blame booking.com for this, the hotel staff were lovely and accommodating and even gave us a free bottle of champagne. Booking.com should have no say on who gets upgrades and priority.

The room was large & comfortable and had everything you'd want to make your stay a pleasurable one. The staff are very welcoming and nothing was too much trouble, we loved every minute of our stay. (We even got to check in early) The location is fantastic, perfect for Clitheroe town centre, literally a stones throw from everything. The pub itself is lovely, the food is fantastic and value for money. Would definitely recommend and will definitely be staying again.

Welcoming hotel in superb location for public transport, parking, supermarket, shops; with friendly helpful staff; 24/7 access via fire escape when bar was closed. Quite an innovative unusual setup.

Superior rooms but had some weaknesses: e.g. no bathtub and only standard shower in very large bathroom with lots of empty space; no hooks to hang towels or dressing gown or damp/wet coats; services portal clunky and annoying; restaurant closed extremely early sometimes with little warning; phone line slow response.

Staff so very welcoming & accommodating, thank you. Very clean & a great location to explore Clitheroe centre & castle. Coming back after the lounge closes means using the fire escape but it takes you to the ground floor of the hotel side of the property. There are 2 hotel floors.

All the stairs, not accessible friendly. It’s a 150 year old property but didn’t expect so many stairs to get to rooms on the first floor of the hotel, excluding those if going up to the hotel side from the lounge area on the ground floor of the property. There’s 3 floors, ground is the lounge, floor 1 & 2 hotel rooms with stairs to them. Hard for elderly & those with mobility issues.

Great size room, lovely decorated and nice little touch with the cookies. Fantastic location and great you can park there too. Really friendly staff who were very helpful.

We couldn't close the bathroom window when we got back, I think it was due to the paint, so it made the room really cold, plus it was very windy that night. I had to close the bathroom door all night but it kept rattling due to the wind. The large bedroom window also rattled a lot when windy, we ended up shoving packs of tea down the sides to stop it - that actually worked. Please also get rid of the bathroom toilet dispenser and just have a toilet roll holder perhaps? The roll was that tight you couldn't turn it properly and ended up just ripping tiny pieces of paper at a time. We ended up just asking for another toilet roll to put on the windowsill. You can't take it out of the dispenser as it has a locking system.