Quick & easy check in Tidy Room Comftable Bed

Was very hot in the room (CLUB ROOM) could not open the window as there was no lever on there to open it there was a fan but was very wobbly and not the best could not higher or lower it as I tried so I had 2 unsettled nights due to how muggy it was also The safe was locked I did tell someone on reception and was told housekeeping would come and sort it for me but no one came also would be great to have differant food menues as they are they same every day for lunch & evening time meals maybe try a differant menue for eitheir lunch or the evening meals instead of the same menue for both every day

Quick & easy check in Clean & tidy big rooms and staff were very nice and friendly will definitely come and stay again soon x

Just food menu it’s always the same nothing different on there it would be nice to see something different every now & then or on certain days / weekend x I have the same thing every time I attend as nothing else really takes my fancy ( maybe ime just a fussy eater )

We loved our stay at this hotel . It was so clean everywhere you went in the bar and restaurant and toilet. The rooms were fresh and very clean, smelling. The only thing was our bed was too soft for us and the room felt cool. He had issues with the TV timing out and therefore kept going off, but it was very late, so we didn't report the issue . The other roo. The temperature was cool, we didnt ask anyone to fix it. . I would recommend this hotel to anybody. It was a pleasure to stay there and they gave us a nice time.

Bed to soft No guidance book in the hotel rooms linked to the heating.

Friendly staff on check-in. Good size room & comfy bed. Convenient location near the Merry Hill shopping centre. Added bonus of the leisure facilities, which we enjoyed, & a couple of pubs/eateries close by. We opted for a canal view which was nice. Very good value for money - even with the small additional charge for parking.

The room was very hot & the fan provided didn't really cool us down. No AirCon & the window didn't open. The hand wash & hand lotion dispensers were empty, but I suppose unless it's pointed out the cleaners won't be aware as the bottles aren't see through. Otherwise the room was spotlessly clean. Breakfast was poor for the price. No eggs, basic sausages, coffee machines not working, toast machine burnt the bread, poor choice compared to other hotels who charge a similar price of £12.50. The tables hadn't been cleared so we had to move dirty crockery to sit down. It wasn't busy or near end of service so I couldn't see an excuse for this other than they seemed quite short-staffed. Maybe it was an off-day & I was just unlucky but I didn't feel I got value for money!

Breakfast was great Check in staff great Pool staff fab and let my son in even though the pool closed in 20mins for children, I had told him it was 9pm as nowhere in the emails I’d received had it said 7pm for under 16s- this made his day! Great location for the attractions we were visiting for the weekend! Thank you ☺️

Was disappointed with the room refresh, we stayed 2 nights so didn’t need room cleaned or towels etc, really good system of the door hangers, our bin was full and we needed more tea making items as not many for 3 people, they left tea bags and changed bin however no new toilet roll, biscuits not added and the 3 dirty cups and teaspoons were not changed, meaning I washed them in the bathroom sink which was a little disappointing! Also, very unfortunate as I know it is probably essential, but lots of buildings works going on so the front of the hotel, reception area and car park doesn’t look welcoming or aesthetically pleasing!

Love everything about the this hotel, from walking into beautiful building, met with all friendly, helpful staff nothing to much trouble, all smartly dress, then when we arrive in our beautiful big spotless room we always have a window with a view and now became regulars as love this hotel so much just to relax and walk the waterfront, eat and drink at pubs and club just minutes away see from view of window, bed so big and cosy, power shower and bath if choose then have all tea coffee and biscuits, all shampoo, shower gel , hand wash moisture etc beautiful bathroom large and very bright lights , cosy lighting and bright lights, cosy warm in winter, iron board and iron , hair dryer everything perfect , lovely restaurant with good food and bar beautiful , lifts large and lovely inside

Theirs nothing to dislike

Comfy bed, clean room and friendly staff. I enjoyed using the pool/sauna facilities. Everything is quite small in the leisure facilities but it wasn't too crowded even on a weekend and they provide towels/locks for the lockers so it was a nice experience. The location is probably easier to access by car, as it's about an hour's bus ride from either Birmingham or Wolverhampton. (Only a few minutes walk from the bus stop though.) That said, there is lots of interest directly in the area! The hotel backs on to the canal, where there are also bars etc. On the other side, it's just across a couple of roads and a few minutes walk to a big shopping centre where one can get virtually everything needed. And, the nicest surprise, just beyond the shopping centre is a big nature reserve, with woods, bluebells etc which was really nice to explore and all walking distance from the hotel. Lots of history too from the canal/mining days!

Would have liked to have a herbal tea in the tea selection. Only real thing to be aware of is that the bars the other side of the canal do play music very late. (It was still going around 1am when I fell asleep - although this was a weekend so maybe it was especially late.) Luckily the soundproofing is quite good, so with the windows shut it wasn't too loud. Definitely still audible though - it didn't bother me too much and I enjoyed having the view of a bit of the canal, but light sleepers might prefer to request a room on the other side.

Amazing location next to the canal with bars and restaurants and opposite the Merry Hill shopping centre. It was an amazing room on the 4th floor ( I love it), and the view was absolutely incredible. Good and big gym and a very good SPA with sauna, streaming room, big jacuzzi, and a big pool ... Smiling staff and helpful. I really enjoyed it. Make my bank holiday weekend fabulous, and I will be back again for sure. Thank you.

The toilets in the spa are a bit small, messy, and wet, and some of the gym equipment requires oil. But in general, I loved everything ... thank you

Location and hotel is beautiful .

Fewer points only for the staff because we were charged twice for parking, even though it didn’t happen the first time. It seems the charges depend on their mood and who they’re serving—some guests are charged, others are not. A couple next to us booked the exact same thing through Booking.com, and I overheard the other receptionist telling them, “Don’t worry about parking charges.” But when we asked, we were told there would be a fee. People like that should not be working at the reception. Some of them gave off an unwelcoming vibe—maybe they should wear different colored uniforms to reflect their roles or attitudes.

Everything other than the house keeping team

House keeping staff lacks etiquette, a lady knocked at the door and didn’t wait for an answer before opening the door with her keys, what if we were having an intimate moment. It happened again the next day, we had booked check out to be extended to 1pm but house keeping team members were not informed. A lady came in to tell us it was time to check out at past 11am, meanwhile the ideal check out time is 12pm. She knocked at the door didn’t wait for a response, she just opened the door and came in. That’s was so rude. These people need to be trained about the concept of ‘Privacy’ and its essence, especially in a Hotel room.