I was surprised by the quality of the hotel. Clearly had a refurbishment in recent years and has been kept in nice condition. Lovely big shower

1. No where to put shower gel in shower other than on the floor. 2. Fire Alarm at 5.45am 3. The green light in the room. Maybe some kind of emergency feature 🤔 but it was bright, like sleeping next to a traffic light. They've spent a lot of money on lovely backed curtains to keep the light out. Only to have the darkness spoilt by the annoying little LED.

The Spa hotel in a quiet location out of city centre. Staff are very friendly especially Amit at reception always welcoming with a smile and very helpful. The lovely Katie on breakfast each morning was always welcoming, friendly & polite. Sherrel on evening dinner was also professional warm and friendly even though a busy evening she was always polite in her approach. Room service I can’t fault all the staff made sure we were topped up with essentials and our free drink vouchers we didn’t expect, that was a nice touch. Pat who helped us with our room change when it was ready.

Disappointed Spa wasn’t working for the whole week we were there until the last day we were due to leave. Had to ask to change rooms as there was a faulty fire exit door that kept banging as guest went through and as a high volume of traffic was passing every minute which was a very busy and noisy floor! Guests didn’t care who they disturbed,we asked to change rooms and lovely gentleman Amit changed our room which was alot better and quieter. Many thanks Amit!

Room was lovely, there was Indian celebrations on the evening and next morning, great atmosphere and luckily loud music doesn't bother us as it was very loud. Pool was very refreshing and the ceiling decor was lovely. Shame there isnt a jacuzzi anymore. WiFi and tv all worked perfectly. Bed was lovely and big, 2 single beds together, clean bedding. Air conditioning was perfect in the room as it was 31°c outside. Patio area was lovely with bushes for privacy.

It was my birthday whilst I was there and my husband asked if a little card could be left in the room for me, the hotel said yes but it didnt happen. Some people from the celebrations were rude pushing in front of us whilst we was walking together, no manners when we held the door open for them. Toilet seat was broken.

The bedroom was spacious, and the bed was comfortable. The wifi was excellent. All the staff I encountered were helpful and informative. I liked the quiet dining room at breakfast. With nice seating areas and friendly staff who were extremely helpful in getting me some natural yoghurt when I enquired. There was an extensive array of herbal teas, which I particularly liked.

The shower in my room had a small hole in the wall, and the conversion from bath to shower was not easy to use. The pool is a little small to have a good swim in. The lighting in the room was too bright as I could not get any of the side lights to work.

Review Was greeted for a 3 night stay by a grumpy somewhat perturbed Receptionist so a poor first impression. My first evening meal was ok but a very fatty Rump steak but great soup and 2 warm rolls to start. Many staff in the bar but sadly not very attentive, far too much huddling. Room was nicely warm on arrival. I counted them, over 70% of the lighting in the car park/entrance area weren’t working, management do the detail, it matters. In the room I’m not a fan of the tea, coffee, milk etc being on the floor. Good heat/air con in the room, easily controllable and instant. Bathroom light mirror didn’t work snd shower capping missing, management details matter. 2nd evening meal, great attentive staff, great Chicken Wings and a great spicy curry. Overhead shower head in my room was poor as many outlets in the shower head were blocked so needed to dance around the water flow. For some reason my hand soap was taken away, made a request from reception for a replacement and it was hand delivered to my room within minutes. The hanging chicken evening meal is great drama and just so lush. Great warmed towel after every evening meal is a nice touch, loved it.

See above

I booked this for my Grandad who was in Wolverhampton to visit my Nan in hospital- he had a horrible experience at Premier Inn, very unhelpful staff (issue with booking system IT which was unavoidable but what was avoidable was the unhelpful, uncaring approach from their team, who left an 80 year old in a new city without any advice on alternative places to stay etc), so I found him this hotel and he said everyone was very lovely with him, couldn’t have been a more different experience, thank you very much (as a side note was also cheaper then Premier Inn!)

NA

The rooms I stayed in (especially room 202) were very nice and well appointed. The location is pleasantly quiet, although it is a bit remote from any other local amenities; this is not a criticism of course as the hotel can’t be held responsible for that.

Unfortunately I suffered an accident during my stay which necessitated hospital treatment, but this was not in any way caused by the hotel or staff; I was taken ill overnight and fell as result. The staff response was very prompt and supportive, and I am very grateful to them.

Facilities at the hotel were good with my room having a supremely comfortable bed, fantastically positioned and large smart tv, bath, shower and safe. The aircon/heater unit looked a little janky but I got it working and it heated the room to a lovely temperature. The staff were all very professional and smiled a lot, seems to be a happy crew. The restaurant was a good size and I enjoyed the evening meal and breakfast provided. Parking was plentiful and there was a 30kWh EV chargepoint (I didn't check to see if it was working). Value for money was very good overall given there is a gym, etc (although I didn't visit this either).

It is unusual to go to a hotel room where all the lights are off when you enter in the evening - not a big deal but surprised me. Having said that the hotel is very old and I would guess hasn't had a refit for a good number of years. The mirror edge in the bathroom was degraded, their was some rust showing on the outside edge of the bath and my initial impression was "very clean but needing some love".

Reception staff very welcoming upon arrival . Good location , nice interior design, staff very welcoming. Restaurant nice . Breakfast good especially sausages and hash browns.

Hairs in bathroom. , some still there after reporting issue . Kettle not working . Asked for 2 extra pillows and had to repeatedly ask , ended up with 1 pillow eventually . Think there should be a shelf in the shower area , doors slamming suddenly and walls seem thin , could hear water running and noise from adjacent room (s) ? Dinner options limiting compared to room service . Would have preferred smoked bacon and more fruit options at breakfast time .

Breakfast and lunch was great. Plenty of choices. Staff were really accommodating and friendly. Even got a free drink and lots of support. I think the receptionist was Tiggy she was fab and took care of everything. There was a member of restaurant staff young female with blond hair she was great too. Again took care of all our needs. Pleasant and patient too.

The phone in the room had buttons that didn't work so had to use my phone. Would have been a little easier with a lift but understandably it's a listed building I believe.