A newly refurbished hotel which had only been opened a few weeks. The furnishings and the hotel were exceptional and the staff were so lovely

to be honest I thought that we had booked to stay in the castle, but in fact we stayed in another building, it looks like no one stays in the castle anymore, it is just for functions/ weddings. Although the building we stayed in was lovely, - it is very misleading to show pics of a castle on booking.com when you are only sharing the car park with the castle. If I had known this, I wouldn't have booked to be honest. We really booked to stay in the castle.

Beautiful building and staff really attentive

Booked a lodge - which was beautiful- apart from the major works happening right outside. Had I been informed beforehand- we wouldn’t have booked

From the moment we checked in the staff was fantastic. We were showed up to our room, then they offered to park our car and bring up our bags, top notch. Later we were not very experienced with whiskey and again they offered suggestions and information to help us after suggesting maybe we change what we were going to order. Soup and bread were delightful, same as breakfast and the turn down service was lovely as well.

Not much else to do on property, no pool, no on-site spa, although they could call and schedule next day for us.

The room was stunning, the food excellent and the location perfect for our trips into Glasgow.

We informed the hotel a week before arriving that my wife was allergic to dairy products. We were told that this would not be an issue and that we could book an evening meal at the Hotel restaurant as the chefs would make something suitable. Whilst my meal was excellent, it turned out that they did not really have many options for my wife eg the apple crumble was going to be apple without the crumble or the dressing! This was not a huge deal for us as we are used to difficulties that her dietary requirements pose but she was a little disappointed as the Hotel did appear to promise more. Nevertheless, she did enjoy her main course.

What did I like? ....... EVERYTHHING!! Our room was beautiful, the service impeccable, the meals delicious. It was a perfect place to celebrate a milestone birthday.

That I only stayed one night (LOL). Be aware that the food and beverages are a little more expensive than other places but totally worth it if you are splurging for a special night or two.

The staff at the castle were beyond amazing, they were friendly and genuine. The entire castle was gorgeous and the room and the bathroom were magnificent. My husband and I did the tasting menu at the restaurant and was a great way to try new foods. They even spread the word that we were on our honeymoon to all the staff. The staff then added a personalized congratulations on our desert plate which really topped off our experience. We would definitely return and do the full experience all over again.

I only wish I stayed more than one night. Everything was absolutely perfect.

Amazing property, great amenities and service, and would absolutely recommend to all.

Too bad for the noise, the visual pollution and all the foot traffic with the major real estate development happening right in the parking lot of the castle, less than 100 meters away.

Crossbasket Castle is an elegant accommodation in a beautiful country setting, steeped in history. The members of the staff enjoy greeting their guests and providing the services with attention to detail and a sincere interest is seeing the guests enjoy the experience of staying in their facility.

The fire alarm that went off before 7am due to a client's hair dryer catching fire. Things happen and everyone took the incident in stride and evacuation was handled professionally.

Beyond exceptional. Extremely attentive staff, room and hotel were simply world leading in cleanliness & well chosen furniture. View were stunning & the food was beyond description! Mouth watering dishes were had and all at reasonable prices. Highly recommend and can’t wait to go back. The dog bowls & food menu were an extra treat!

Only critique would be there was no dog friendly areas in the public spaces and a small section of the bar would’ve been appreciated.

The castle was phenomenal. Booked a large double room which turned out to be the size of an apartment. The bathroom was huge. Everything was immaculate and the staff were amazing. The grounds are like something from a postcard everywhere you looked.

You couldn’t fault the place. Only wish we stayed longer.