The hotel is well-located for the historical parts of Loncoln, especially the castle and the cathedral. The hotel staff were thoroughly helpful, friendly and professional. The hotel is quiet. The rooms (we had two) were comfortable and you could get a good night's sleep. The breakfasts were excellent.

The Wi-Fi was awful. My bete noire of hotels is the showers (neither room had a bath). The shower we had was easy to switch on and control the temperature (not always a given), but the main shower was no use if you didn't want to get your hair wet. The hand-controlled shower was most peculiarly arranged. Like most hotels these days, the rooms had a proliferation of quite useless cushions.

The hotel was in good location. It was in the quiet side of city, up the hill, near the castle. The hotel offered us a parking permit, to park outside the hotel. It cost £10, but was refundable on return. The hotel only had a twin left, but they were happy to push the beds together to make it into a double for my husband and I. The beds were comfortable and the room had plenty of facilities. Cooked breakfast was lovely.

The shower was not very powerful, was more of a dribble. The bar was very busy in the evening, was open to the public, it was too busy to eat in. There is a restaurant, but a reservation is needed, the restaurant is a little small, but quaint. There could of been more cereal selection, such as Muesli. at breakfast. The cereal selection was quite basic.

We got to the hotel and for some reason we thought the hotel was the actual big water tower in the pictures then quickly realised we were being stupid (I don’t think we are the only people to think that!) When we walked in the restaurant and bar looked amazing and we were lucky enough to get a free permit spot right outside but there was a car park literally right opposite anyway so it was a great start. We were very early so we semi checked in and the lady on reception who was very friendly said they will try clean our room first so early check in maybe possible and to our delight a few hours later we got a call to say our room was ready. We entered our room and it was really comfy and clean, however there was a horrible sewage smell coming from the bathroom, I asked the same lady on reception if something could be done and the lady came up with one of the cleaners and said that because the building is old they sometimes get blocked pipes, they put a lot of solution down the shower and toilet and now we were left with a strong chemical smell, in the back of my mind all I was wanting was a room change and to my relief the lovely lady offered us another room which we accepted. When we arrived at the new room we both said wow, it was obviously one of the most expensive rooms in the hotel which sadly highlighted to my girlfriend that I was being slightly cheap!!! The new room was perfect, wonderfully decorated, spacious, the bed was so comfortable, the bathroom and shower were great and there was an added bonus of Netflix being on the TV, the free breakfast was amazing too!!

The staff were extremely friendly and couldn't do enough. We were upgraded to a superior room/suite, so it was really excellent value. The room was really spacious with a bath and a shower. One of the best hotel breakfasts I've ever had. All cooked fresh, very impressive. I was told about the free parking permit, which was a deposit of £10, then reimbursed at the end of the stay. Rooms were spotless. On the first day the heating went off and it was cold in the room, but as soon as I enquired it was put back on again (it had been an oversight only) Would definitely stay again.

It was a bit difficult to get a seat in the bar (as clearly very popular) but it was Christmas time, so no real issue.

The staff are incredible - all polite, diligent, and hard working. The cleaners are a brilliant part of the team, helpful, full of smiles, and they leave the place looking spotless! The food is delicious - it is clear the chef takes pride in their work! Every mouthful was cooked to perfection (I had the cheese souffle, lamb roast, and sticky toffee... Extremely indulgent, but I didn't feel like I had overindulged by the time I finished - a sign of well-portioned and excellently cooked meals!). The hotel is right next to the castle, so it is a perfect base if you're attending a live event there. Equally, because of the unique acoustics of the castle wall you will not be disturbed by any live music events. Especially with the delightfully comfortable beds.

We came by train and decided to walk to the property. The Steep Hill certainly lives up to it's name! Luckily we are reasonably fit over 70's. Nice quiet location. Cathedral and Castle nearby. Lots of quaint shops on the High Street and what a selection of pubs restaurants and tea/ coffee shops. The hotel had a lovely bar too and a delicious lunch and dinner menu. We really enjoyed our stay.

We didn't enjoy the full English breakfast as we felt the bacon and sausages had been cooked for some time. The other choices were very enjoyable though. Big portions too.

The location is fantastic, up in the old town right by the Castle walls. We were upgraded as they were quiet. The room was lovely - very comfortable, nice bathroom with a bath, lovely bed, and a view of the Castle. The staff were great - extremely helpful and friendly. When we said we couldn't stay for a cooked breakfast as we were rushing they offered bacon sandwiches for us to go - brilliant! We arrived on a Sunday and the hotel has a really warm inviting feel, with Sunday lunch going on in the bar/restuarant. We loved it there!

It was a very cold couple of days. The radiator didn't pump heat out - but actually it was really fine as there was another heater and the room was plenty warm enough with that.

Staff were welcoming on arrival. We were fortunate enough to get a parking permit so essentially had free parking over the weekend. Excellent location for walking around the town centre. Room was stylish, spacious and very comfortable. Breakfast menu was varied and food was tasty.

We, and our friends who also stayed at the same time, felt the lighting in the bedrooms was very subdued, the best light was in the bathroom. Also, on the Saturday morning, there was only one person looking after the busy breakfast room and service was therefore 'leisurely'. Perhaps there are more staff on during the week.

The location was perfect because it was close to the "old" town of Lincoln on the hill next to the castle and cathedral with a short walk. Everything was in walking distance. Breakfast was more then exceptional and has a nice selection of food choices. Our room was clean, the bathroom was larger then expected and had everything that we needed. What was nice is that our room had tea's, coffee and little cookies waiting which made our room stay increasingly comfortable. A shout out to the hotel staff as they were always helpful with a smile.

Well, the parking was a little bit of a challenge but we did managed to find a spot later in the day.

Everything, clean, modern with a touch of olde worlde. Staff were so helpful. Would like to say this place is a gem in the Crown of Lincoln. Food is amazing and the selection of drinks is very good. Great place to stay ideal for the castle and Lincoln cathedral. Spread the word.

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