This is how you do a luxury hotel - every details has been thought of. Hotels have become boring destinations. The fun and luxury has been taken out of hotels since the pandemic. Not at the Charlotte Street Hotel! You feel luxury in a homely way, not a flashy way, from the moment you arrive. The staff, the room, the details. Everything has been thought through & works. Incredible. I will be back ....

That I had to leave .....

Our room was a good size and very comfortable. The interior design of the hotel/room was very impressive, like all the Firmdale hotels which are beautifully decorated - Kit Kemp style. Our bathroom was large enough and shower was great, towels thick and soft. The shampoo/conditioner/hand & body wash provided smell amazing. We asked for a quiet room at the back of the hotel and we didn't hear any noise from outside or in the hallway. The staff were really nice and very helpful. We had breakfast and there was plenty of choice (cooked, cereals, fresh fruit etc). We would definitely stay here again next time we are in London.

Nothing, everything was great.

Charlotte St is such a stylish Hotel. It has welcoming and helpful staff, a great location and beautiful rooms. Both the in room dining and restaurant food was fabulous. Staff made me feel very comfortable as a solo traveller.

Nothing

Great location. Not the warmest of welcomes after a long journey from one checkin staff member, but the rest of the team were fantastic and really went out of their way to assist us. The concierge team were tremendous as were the bar staff. The location is so central and surrounded by lots of choice for bars and restaurants.

A warmer welcome as one team member can potentially ruin the experience of this magical boutique hotel

Nice and tidy room, great breakfast. Comfortable for business meetings and zoom meetings

The bed in the room is very small, we are not a fat couple and it was still cramped for us, and even when someone gets up the whole bed moves and the other one wakes up. The gym is small and not really equipped

The service was excellent at the front desk, the concierge, the restaurant especially the new girl I don’t know her name but she is from Albania, the door man was also fabulous. We loved the dressing gowns super luxurious. Also the coffee was outstanding.

I didn’t like the fact there was not a plug for the hairdryer in the bathroom but then my friend told me in the uk you cannot have this anymore so it makes sense to me now.

The design of the hotel. The oversized beds. The guest lounge and the honesty Bar.

The room had no coffee making facilities. When we asked about this we were told it would be £10 per day for the hire of a coffee machine.

So comfortable and welcoming. Loved the amazingly attentive staff, the breakfast, honesty bar and lounge areas. The rooms are so clean, quiet and comfy with absolutely everything you may need.

Nothing

Beautiful design, very comfortable, lovely and highly professional staff. Great location

The breakfast could be better. The pancakes are very dry and the avocado toast is the most basic I ever had. Not at the level of a 5 star hotel at all

The decor, the coziness, the location, the general feel of wellbeing and warmth and professionalism .

Nothing not to like, it is the best hotel in London as far as I am Concerned