Very clean, wonderful location: close to tube/ Elizabeth line, close to theatre district , British museum, lots of food places nearby and 3 supermarkets within few mins walk. very good instructions re accessing the apartment, pretty well set up in kitchen, comfy bed.

Lots of stairs to access, not mentioned in ad. (Was ok climbing them but would have like to have had warning) No written instructions re operating things eg thermostat or stove Unable to get thermostat working for heating I was travelling alone, but if there were 2 people, there isn’t any second armchair

The apartment was really spacious. We stayed in this apartment for one night as a group of 7 women. There are 3 good sized rooms with double beds in, 1 room has an En Suite. The sofa also extends to a double bed. There was no noise issue. The area is great and right off Oxford Street, a very short walk to the nearest tube station. Lots of shops nearby. I'd stay again, great value for money.

Showers were freezing cold. No heat at all and we couldn't work out how to get hot water. This was fine for a one night stay but would have needed assistance for longer. The apartment is on the third floor so be prepared for a lot of stairs. The sofa bed collapses when acting as a bed and isn't very comfortable to sleep on.

Location was great, very walkable to all of the major attractions we went to as well as the underground. Kitchen was nice, close to grocery stores and shopping. Easily walkable to restaurants and pubs

Dealing with the booking before our stay was a challenge. I have never had to fill out so much paperwork and fulfil so many requirements before staying anywhere! Plus having to send a damage deposit ahead of time under the threat of canceling our booking felt a bit heavy handed. The suite had a washing machine but no dryer, there was no hand soap of dish soap in the kitchen and no cloth to wipe down counters or hand wash dishes. Plus there are a lot of stairs to drag suitcases up, and too many keys/codes to get in. It’s like a geocache! 😂

Location was great and facilities fab! Wear and tear on the chairs- they should’ve been replaced. Nothing provided to do the washing up, a scourer and tea towel would’ve been helpful.

No instructions on how to use the cooker/oven. Had to phone up the main office. Also the lock/code system wasn’t easy to use. A bit like trying to complete a ‘breakout’ challenge. I wouldn’t recommend to older guests as it’s complicated to get into the flat and the stairs are very very steep. We were a little unnerved by the sounds of rodents in the piping/vents above the bedroom at night. I suppose it is London tho….

The location and good space in the apartment for 4 people.

The hot water did not work the 1st morning. I contacted Stayo and I was given instructions ( via email) on how to reset the hot water which then worked- all of this took over an hour to sort out . The hot water did not work the 2nd morning either and there was an alarm sign on the boiler display . It worked after I reset the boiler but we were again delayed because of this . I noticed on the fuse box resetting box that a maintenance check was due in February 2022 - 2 years overdue!!

Great location. Big spacious flat with everything that you need. I was happy to stay there because everything was in a walking distance away from the flat, plus there were metro stations. The price is also great for the area. The staff and the customer service is amazing

We had some issue with the hot water, sadly but the staff was there for us when we called them. Even when I message them via the website they are there within an hour. I cannot really complain about anything and I am glad we stayed there

Fabulous central location near Oxford street. Nice and simple rooms with a decent lounge area and kitchen. The staff was accommodating and let us check in earlier but they didn’t have the option to leave our suitcases for a couple of hours after we did the check out. There is no reception so communicating with them was via email or phone.

No lift.A lot of stairs and very tight staircase. If you have heavy luggage it is pretty difficult to get to the 3rd floor. Also, some of the rooms can be very noisy late at night so if you’re a light sleeper it could be annoying.

Great location. Clean. Well equipped apartment.

Complicated check-in process: lots of emails, requesting too much information. Required a deposit of around £250 to get code and keys to the apartment, which we had not expected. It was quickly returned after our check-out though. For access you have to go up the stairs the equivalent of 2 floors. The double bed in the bedroom isn’t very large.

The location is superb and very near to the underground station and the big shops are located at the whole stretch of road and very close to the property. The house and the toilets are clean, the beds are comfortable and living area is very cozy. The staff are very proactive and professional, they attended to my queries promptly and make sure all issues noted are being resolved immediately.

The midnight till dawn can be loud due to the pub/club located downstairs, except on Tuesday. Just make sure all windows are close tight to reduce the noise so that you can have a good sleep. The property is accessible only via stairs, no lift so be prepared to have a good exercise to carry your luggages up and down. Overall we enjoy our stay and will definitely stay here again in the future.

We got upgraded to the Kensington apartment (Oxford street had become unusable?) which at first felt like an inconvenience because of the difference in location , but it was a beautiful apartment, spacious, well-equppied and in a lovely area filled wirh cafes/restaurants

It was all lovely