I appreciated the interior and ambience of this hotel. The breakfast was quite good with a wide variety of breakfast dishes. The gym with the sauna was very well equipped. The staff were very helpful and courteous. The hotel is located in a striking area called the Docklands with gorgeous view of the O2 arena, the London Cloud cable car and the huge Excel convention centre. Various good restaurants, convenience store, cool outdoor cafes are all located within walkable distance. The hotel is also about 7-10 minute walk from the London Excel station that hosts two train lines extending out to central London.

There was some mold growth in the bathroom shower wall but not overwhelmingly.

Location is TOP! The view is amazing, area is new and very calm, SQUID games appeared to be just near by which was a great extra to our trip for my daughter; in the room we liked that there was an iron, a hair dryer .. a bathtub! The metro in 3 min walk, starbucks, walking areas and nice restaurants around

The kettle didn't work and they didn't change it on request, and the sink in the shower cabin was damaged, meaning water didn't go through, but we used the bathtub instead not a big deal. Also the "wellness" is one sauna with shower, not even a bench to put your clothes .. but in general also nothing tragic

-Location, location, location -Easy train access bear the Elizabeth line -Hotel is nice and quiet when you’re in your room - Nice space to work from - ABIG thank you ever so much to the hotel for the gracious congratulations message and the eats set out for my son to congratulating him for graduating

- Very slow housekeeping. After waiting for two hours just for a class and a cup I went downstairs to the reception to get it myself. -When they know that the room is going to have three people and they put three towels and beds enough for three people, but they don’t put enough cups sunglasses it doesn’t make sense. -The stretcher bed was very uncomfortable -Kettle was leaking and all these housekeeping things should’ve been checked before people moving to the room.

I would like to express my sincere appreciation for Miss Rutvi at the reception. She was exceptionally kind and helpful during my check-in. When my credit card wasn’t working and I was unable to connect my phone to the hotel’s internet, she patiently assisted me and guided me through resolving both issues. Additionally, as the chef was not available at the time, she went out of her way to help me order food, which I greatly appreciated. Her professionalism and willingness to assist truly made a difference in my stay. I am extremely grateful for her support. I would also like to mention that the rest of the staff were equally polite and helpful, contributing to a pleasant overall experience.

However, I would like to mention one concern: although I had booked an executive room, drinking water was not provided for the first three days. I received it only on the last day after I inquired at the reception. I hope this issue can be addressed for future guests.

Amazing value for money. Room was clean and comfortable. The hotel and bar area was lovely and the breakfast was perfect with an amazing view. We chose this location to visit the friends experience which was a few minutes walk and there were a few good places to eat and drink as well as some convenience stores right across the road Really easy to get to by tube from King’s Cross (few mins walk from the station and easy to find) Great location and will definitely be returning

Nothing related to the accommodation but we did have a last minute panic as when we checked in online they said we needed ID. Luckily they took a bank card that matched booking.com but I couldn’t recall seeing anything about needing ID when booking.

We were given an upgrade to an executive room upon arrival and a complimentary free drink. The room was lovely with a window that opened. It was in an ideal location for ExCel where we were going and so easy to reach by train.

The TV channels seemed to be out of sync with what was on the screen. Also Sky would have been a lovely extra. The bed's mattress was harder than I'm used to but I still managed to sleep well. It would also be nice if the shower had a bit more power.

The reception staff (Jeff & kind night reception staff , thx for sorting out some Tea) The bar and terrace staff ( Keya)were lively, friendly & very attentive. The food was delicious and what a great position, along side the river. The atmosphere of the hotel is relaxed and and classy , loved the decor 👍

We arranged a late check out (1300) at around 1030am Went out for breakfast - between 12noon-1240pm housekeeping entered and knocked x2. This was disappointing. The air fresheners around the hotel were a little strong - I gave asthma There were 2 trays of dirty crockery outside two rooms when we arrived on the Sunday morning and remained there until we left at 1245pm

Excellent ammenities, location and views around. Quiet and pleasant district within walking distance from both IFS Cloud cable car and Thames river boats at Royal Docks pier. Easy access to all city areas through Custom House Elizabeth line & DLR local rail services, including direct from/to Heathrow airport. Great and helpful staff, offering their very best to ensure every detail of visitor's stay.

Using two-stage elevator system with intermediate change to get from ground level to residence floors through reception/lobby area may be a bit of difficulty for guests with large amount of luggage and kids.

The Hotel smelt amazing as soon as we walked in; it smelt of shower gel - so clean and fresh. Everywhere you walked and looked was spotlessly clean, very very impressed. The hotel reception floor looks very posh and upscale. The staff when we where at the hotel were very friendly and helpful too.

The only thing I can really complain about is when trying to contact the Hotel by phone before our stay. We had a few queries that we needed to ask about before our stay, and trying to phone the Hotel was a task, as everytime you 'got through' to the reception, the line went dead, like someone had cancelled the call. I did eventually get through to someone in the end, who was very helpful and sorted our queries very well, and I was very greatful.

Staff were all very friendly and helpful couldn't do enough for you. Hotels location is great. Hubby and little one eat in the hotel restaurant and said food was lovely. Cable cars just outside hotel are fab.. we stayed here as we were going to watch the boxing at Copperbox Areana (uber 20 mins) perfect not too far away but also not in the hussle of carnage. Car park was OK. 24 hrs £25 which is standard. Secure parking. Over all a good stay.

Air con was rubbish... we couldn't seem to be able to get any air. It was so hot in the room. Lady on reception said when we checked out had we of called reception they could of provided a fan...so I would say this is a continuous issue. AC is in the car park sectioned off... with mobile fans on to the AC... Just a note if you have this issue. Do reach out for a fan