I've a real soft spot for Ibis hotels - the no-grout bathroom saves you the worry of seeing mould, I always know what to expect decor-wise and it's truly highly satisfying for a weary traveller. I liked the wide bed, the hair dryer, the bathrobe, the coffee/tea-making facilities in my room. There was a sweet touch of a cookie waiting for me too. The location was perfect for my purpose, getting to and from the city centre is pretty convenient with the nearby DLR station. The staff were agreeable, especially Tom who provided excellently swift service, thank you! Definitely coming back.

the overhang over my 8th floor window - keeping the light away and making the room a bit gloomy

Excellent breakfast: good choice, hearty, very tasty, generous english breakfast-- good fruit choice. N.B. I arrived at Canning Town, and no taxi was in sight. I saw an Ibis opposite the exit and asked for assistance to Ibis, Excel. The Ibis member of staff was most helpful and promptly arranged a taxi for me: well done, Ibis. Staff at Ibis, Excel, could not have been more helpful and welcoming. The excellent Elizabeth Line should be part of your marketing material.

Carpet in my room could be updated. Sandwiches (or some kind of food, even biscuits) should be available at the bar to purchase after the dinner has closed in the evening. Bar area not well laid out or inviting: I felt I was either part of the entrance lobby or the breakfast area .

Excellent location on the docks. Very friendly and helpful staff. Great selection at breakfast including gluten free bread, yogurts, cereals, fruits, cooked breakfast items, meats cheeses, and vegetarian options. There were various non-dairy milk options too. Rooms were very clean, modern, with comfy beds and the large shower was good. Just enough coat hangers for clothes for a couple of days. Rooms had everything we needed for a weekend stay. Easy enough to get over to the o2 arena via cable car or tube (you'll need to walk from Canning Town station or get a taxi if it's after 11.30pm).

There was no non-dairy alternative to butter at breakfast. Pillows were were flat and hard.

The location and price are pretty good and you get what you expect. There was nothing exceptional. The breakfast was varied and quickly restocked, though seating is limited during big events or group visits.

The price could have been better, but since there was a big event on at the excel centre all hotels boost their prices. Like all hotels in the colder months, you can't change the room air conditioning to cold air, so even if you arrive hot from carrying cases or touring, the most you can do is open the window to people and planes making lots of noise. This also means everywhere in the hotel feels warm and stuffy. You must bring your own pillow, the pillows provided do pretty much nothing and are very uncomfortable. Be careful in the shower, the soap dispensers are at a height where someone of average height or shorter will end up shooting soap into their eyes.

For the center of London, and being on the top floor, the view was exceptional. Roon was quiet, cool, clean and well presented. Staff were friendly. Midday checkout was good so I could sleep late. View of the Docklands was incredible.

I thought I'd booked the breakfast but was told I hadn't. Wasn't in a position to argue or make a fuss so sacrificed the £10 I had paid extra on Booking.com. Being super critical, The "pod container" bathroom kept creaking during the night. Also it catches you off guard having to step up. Also having to reattach the window safety strap as when I opened it it fell out so my window swung open. Great for views.

Room was great, very clean and very spacious. The hotel was about a 5 minute walk from my venue i had to go to which made things very easy. Staff were very helpful at the bar and during check in and out

Theres nothing really to critique i had a great time, the only thing that could possibly improve was during the evening at the bar there was only one member of staff and he was doing nearly everything, from making drinks, serving customers, delivering food, checking guests in, wiping tables, i thought it was a bit much for one person to do

Room was a good size, with a nice view and very convenient for the excel centre. Staff were friendly. Room and hotel in well kept and clean condition. Good facilities in room (coffee machine etc) although coffee machine did leak some water at one point despite not being used

Air con system did not work so window had to be left open all night. Tv was difficult to use (turned on audio description by itself and we could not figure out how to turn it off). I was told prior to our stay that breakfast was included in our booking, only to be told on arrival that this was not the case - staff member did apologise for the mix up but it was still disappointing

The hotel is so close to the Excel, I think it said a 3 minute walk, but I could actually walk from my room into the event I was attending in that time, not just door to door. It is about a 4 minute walk to the DLR/Elizabeth line station. And also a short walk from the cable car over to the O2. The room was clean and spacious. I was able to check in early as the room was ready, and there was a safe space to leave my bag when I checked out before I left the area. Staff were pleasant and helpful.

Nothing specific. The hotel is great for the price point and location.

Near to Excel, fairly spacious and clean room. The bar had closed for food when we arrived back from Excel at 9pm (which seemed a little strange as it was next door to Excel and the show didn’t finish until 9 and other local bars had also stopped serving food) but the reception staff took us through to the bar in the Novotel next door, which was kind.

The pull out bed was small and wasn’t too comfortable. There was a lack of tea (although they were happy to provide at reception)). It was the coldest day/ night of the year but the room was cold and the quilts were thin.

Decent sized room with large bed. Needed to move the furniture slightly to fit my case on the bench, but otherwise there was plenty of space to work and store luggage. The breakfast was nice with plenty of choice. We were able to check in early by signing up to the Accor rewards programme, which was really helpful. They stored my luggage all day after check-out too.

The hairdryer was pretty awful and there was a nasty drain smell when running water in the sink. Didn't seem to have any control over the room temperature either.