We were in a twin garden room. It was a very hot night but our room had air con so that was fine. The bathroom and beds were exceptionally clean but this would be the basic expectation for me in any hotel. We left at about 8am for work then had a call later in the morning- my daughter had left quite a valuable piece of jewellery behind- we were so delighted with the way the hotel handled this from it being returned by housekeeping to the Duty Manager, to the telephone call to me, the process they followed to ensure it was my daughter's item- we couldn't fault them. If we are ever in the area again and needed an overnight place to stay we would return. Also our receptionist on booking in was lovely and very welcoming.

N/A

This hotel is a beautiful building, it looks very impressive when you arrive. The car park is a generous size and it was not too busy. The receptionist was friendly and booked us in efficiently. He informed us about the hotel restaurants and directed us to our room. The hotel is beautiful, it feels like I was walking through a piece of history. We walked across the garden to get to our room. The garden was beautifully maintained and a quiet haven, despite the hotel being on a main road, we could not hear any traffic as we sat and enjoyed a glass of wine. Our room, I was totally amazed at what we got for the price. It exceeded my expectations greatly. The room was on three levels, a seating area as we went in, a few steps up to the sleeping area and a few more steps up to the bathroom. The room was absolutely beautiful, everything we needed. The bed was super comfy, had a restful nights sleep. I will definitely be booking again.

Nothing.

I paid for breakfast however now it's a buffet breakfast which reduces your contact to client. I know it's a small and insignificant deal but the majority of your clients, in my opinion, would agree with my coments. Despite that you have a beautiful place. A small atraction to detail and customer service would be something you should look into. One of the waiters insisted we paid for every drink however by ordering food we could continue with a tab. I have stayed with you a few times but the last one, hopefully won't be the last. Again I reiterate you have a beautiful place.

This was not the hotel we should have been in, our other one was cancelled due to a problem, so we were a bit flustered when we arrived and managed to get a room. We were very warmly greeted and quickly checked in. The rooms are arranged around a courtyard and we were given room 7 a strange room with no windows, but two skylights. One of the skylights had an electric blind. The bathroom was very nicely decorated and very clean, but absolutely freezing, with just a tiny electric towel rail to warm it. The decor, was quaint, but this is a very old coaching inn. The Tv had a good selection of channels with a Roku remote if you wanted to stream Netflix etc (if you have an account). There is Twinings Tea and Nescafe and a biscuit. When we returned at 11.30 we manged to catch the end of the log fire and although the hotel was quiet, Lance the night porter served us beers as we sat and enjoyed the fire. He was incredibly nice and an asset to the hotel. In fact all the staff seemed lovely. There is Air Con, but its cold only and cannot be used for heating the room. (it was switched off at the time by the hotel) We did not do breakfast, but its served in a very old interesting room. The Tudor lounge was a lovely place to sit and chat, and it was 1am when we finally retired to bed.

It was a very cold night outside, but it was also freezing in our room. The heating seemed to be on, but not full belt, so we ended up putting some clothing back on. Also the bathroom was incredibly cold, it really needed a bathroom fan heater in there. In the entry way to the room was a skylight with no cover..we had a late night so were sleeping in, but as soon as it was light the room was light..not too bad in the middle of winter, but if I was in there in the summer and the sun was streaming in at 4am I would be annoyed, as I like a dark bedroom. And for a hotel in 2025 there was not a single USB socket in the room, which is very strange.

nice garden setting, theme well done throughout,staff were friendly and efficient. restraunt setting very nice, food good standard ,plenty of choice. there were plenty of lunch time patrons which we thought was a good sign.we would have no hesitation in staying again.

we stayed during good weather there were no weddings but there was a business meeting which didnt cause any upset. more information could have been helpful regards menu choices from the staff and seating arrangements ,we thought e vening meal was the set menu,it wasnt mentioned that an alacarte was available.one mistake on the checkout bill which was quickly ammended.

Loved the hotel the building and architectecture. Room was very hot but had an air con unit and fan so a bonus. Fruit and bottled water in room nice compliment. Beds really comfoy. Nice tea for breakfast. Good value for 1 night saturday stay.

Only stayed one night, arrived late so didn't really spend much time. There was a wedding on a kids were running about outside room really noisy but then we were off out. Not the hotels fault. Steps in room up to a bedroom mezzanine area and then again up to bathroom. Was not advised on booking. If you were disabled would have been a nightmare. You had to be very careful - no hazard warnings at all. Breakfast was Overbusy and running out of laid tables and food replenishment . Cold temperatures due to demand in dishes being opened. When new food was restocked it was not very hot either.Had to wait to be seated for 15 mins. Need a structure or agreed time for breakfast to organise better system. Felt sorry for staff but they were handling it well. Went out of their way to please.

The location suited our needs perfectly. Just a couple of points re breakfast. No one asked if I would like tea or coffee with breakfast, not everyone likes coffee and it took sometime before I realised I had to ask for a pot as there is only a coffee machine. No marmalade offered in pots only jam or honey but overall the breakfast was good.

See above re tea or coffee. Cereal in boxes and no marmalade also only low fat yoghurt. Full fat Greek yoghurt is much more healthy. Having said that the breakfast experience was good as the surroundings are exceptionally beautiful.

Lovely bedroom, good size, AC, very comfortable bed, a shower and bath. Great car parking area at the hotel. Very welcoming staff, lady on reception was very friendly and helpful. The garden at the hotel beautiful and relaxing spent about half an hour in the garden when we arrived and then another hour later on in the evening. The staff member on duty during that Saturday evening, I think his name was Joseph saw us relaxing in the garden and came over and gave us cushions to put on the chair we were sitting on making it even more comfortable and relaxing, he was very friendly and helpful.

Everything was perfect so there was nothing not to like, plus the sun was shinning which made it even more enjoyable spending time there.

A quiet location but in a very convenient position. Parking as a guest is free. A very comfortable room, with the facilities you would expect, but without the bland interior of many hotel chains.The bed was a good size. The shower worked well. There was even an ironing board and iron in the room. The menu for their lounge had a good variety and the food was very good.

There were a couple of little niggles which aren't worth mentioning

Our room was not ready on arrival, but we had excellent service whilst waiting with complimentary tea and coffee while, we read the Saturday papers and were quite happy to wait and the bonus was an upgrade which exceeded our our expectations. At my fathers 80th birthday party the upgrade was quite a conversation piece. Thank you for the marvellous service and upgrade to the Catherine of Aragon suite couldn’t have been happier, look forward to returning soon.

The bed was a bit small, very comfy but very unique. Beautiful furniture. I respect the style of the time!