Very clean and nice grounds

No fridge in the room. No complimentary water in the room. Windows are screwed down shut. Wanted £20 for early check in even though our room was ready and we were 50 minutes early so we declined which wasn’t a good first impression.

My room was larger than I thought it would be, and the bed was very comfortablle. I had the full English breakfast both mornings while I was at Orsett Hall, and it was very nice, albeit somewhat expensive (I live in Tenerife, so everything is so much cheaper there than it is in the UK). The staff were so friendly and welcoming. I had a very enjoyable stay and am thinking of organising my 60th birthday celebration at Orsett Hall next year. To top everything else and make the stay even more enjoyable was the setting and grounds.

My only small gripe was that the toilet paper was very thin and seemed very cheap. I expected better quality loo roll in a hotel of that standing.

Absolutely brilliant stay, just one night ready for cruise holiday, so convenient for Tilbury docks cruise terminal, it was excellent, very comfortable and staff friendly and helpful. Room was lovely, facilities excellent but the restaurant was the crowning glory. Had an exceptionally good evening meal, presentation was amazing, good menu choice and superb food quality. Staff were very attentive too. Breakfast next day was also excellent, great choice and hot breakfast again beautifully cooked and presented. All in all a fab stay and have since recommended to friends. Would definitely recommend and hope to return again. 5 stars 🌟

Nothing to dislike!

I enjoyed the quiet location and spacious grounds. My room was comfortable and spacious. The Café was where I went for dinner and the food was good and bad. The Sea Bass meal was good whereas my meal the night before not so good.

For a 4 Star location I was disappointed with a few details which are: my 1st meal just didn't taste great and the sweet potato chips were quite greasy, the roller blind in room 27 is tatty, the nice new double glazed window cannot be locked shut and therefore keeps opening. Finally the tea and coffee selection had not been renewed on arrival. On day two of my stay it had been serviced and there was a full selection of teas, coffee and sugars etc.

We loved the gardens on arrival. Then we found how lovely the staff were, every single time we spoke to a staff member they were so very pleasant and helpful..especially Rosie on reception. But the cleaning ladies and restaurant and spa ladies were all equally as lovely...honestly I wish more hotels took their warm friendly helpful approach and were less snooty. The restaurant was so very pretty and the breakfast outstanding along with the service. The Elemis spa was a peaceful retreat also for us and we loved it and once again the staff member was so helpful and kind. I couldn't find any individual changing rooms though which would be the only thing I missed especially as the changing facilities are quite small. The guest rooms were very clean and adequate and fresh and modern.... The setting and gardens when you arrive and the reception staff and also the breakfast and breakfast room decor and its staff, and it wouldnt be right not to include the Elemis spa and it's staff are what made Orsett Hall such a pleasurable stay..thank you all!

No separate changing rooms in the Elemis Spa. Otherwise it was perfect! Probably the best Spa iv been too in the South East. A small venue, but mostly perfectly adequate. I would definitely go back. The tranquility there is wonderful!

Rooms overlooking the front garden are simply magnficent and with aircon too. Bathrooms impressive in terms of size and practicality. Was expecting a bit of noise as per the hotel's own warning as they host functions, but it was quiet. Good room service and excellent club sandwich.

Ordered a Kraken rum with Mexican soda lime to my room with my evening meal. Bar informed me that they didn't have soda lime, but had lime cordial- i said yes, but not sure what exactly I got-it really wasn't tasty. Was also not very keen on the internal rooms on my second stay

Jessie is a great listener, polite, understanding, and supportive. Spa receptionist on Saturday evening, a great customer service receptionist. She was friendly, polite, helpful, and patient. Isobelle, the BEST massage therapist I ever had or received. Environment and room- peaceful and comfortable. Facilities (Spa, Sauna etc) complete my stay.

I was respected and listened to regarding the challenges I initially had. It was resolved. I have no complaints.

My room and bathroom were a fantastic size, included breakfast was really lovely. I liked being out in the country - but as someone who didn't have a car - it wouldn't be the easiest to get too/from for a longer than a 2-night stay (I was there for a wedding, so didn't have much need to leave).

The wifi was not good. don't know if it's because of where my room was, but luckily I was there for social reasons and not for work, so it wasn't a huge hassle. I wish the room had a small refrigerator for beverages.

We were 2 woman just wanting a night away. First room was small for a twin but we were moved to a nice size room. We walked around the grounds the next day and this was nice and spent some time in the coffee/bar shop/restuarant. Breakfast in our room was really good and we didn't mind paying £5 for the luxury of that.

We ate in the fish restaurant, the food was good but the restaurant was soulless. I would prefer to go offsite for dinner next time. There wasn't many guests eating in their and the area was too big to fill. Would be good to have a communal bar open in the hotel, we sat in a quite room on our own and were served by the night staff after 10 pm. We were unable to get into the spa area the next day before 4 pm but we had to be out of our room by 11 and worked in my room on the day of arrival until 6 pm. If we had known when we booked 8 weeks before, we would have booked a treatment.

The staff were a stand out for me. They were all so welcoming, helpful, and friendly. The reception team were informative and responsive to my requests. The setting itself is lovely. Green grounds, the room was spacious, beautifully decorated, and comfortable. The food was excellent. I treated myself to breakfast in bed twice, always on time, good quality products and tasty. I also ate in one of the on-site restaurants. Again, delicious! The spa was small but a lovely retreat, and the staff were friendly, flexible with changing my booking time, and very welcoming. Prior to arriving I was informed a wedding was happening so there may be some noise. I didn't hear a thing unless I actually walked by the function room. It was a lovely peaceful break, and I would definitely visit again. Thank you to the team at the hotel.