Fantastic hotel – one of the best I’ve ever stayed at in Europe. Once you book a Level room, you gain access to the Level Lounge, where you can enjoy complimentary food and drinks throughout the day – a rare feature in European hotels. The rooms are spacious, and the staff is extremely friendly. Breakfast in the Level Lounge is excellent, with even unlimited cava on offer. The patisserie section is also of very high quality. The hotel is also very close to the London Tube (Circle Line), offering easy access to several key locations, including Liverpool Street Station and King’s Cross. I will definitely return to this hotel on my next trip to London – it was a wonderful experience.

A couple of small drawbacks: The sink in our room was clogged. We reported it twice to reception, but no one ever came to fix it. Also, there is no step-free access to the lobby, which makes it difficult when carrying luggage or using a stroller. That said, the lobby staff was very helpful.

This hotel truly exceeded my expectations! Considering that London is often known for average-quality hotels and uninspiring breakfasts (unless you're paying for luxury), this place was an absolute surprise. I had three key priorities: excellent breakfast, proximity to the metro, and a comfortable room for a family of three — all of these were perfectly met. The staff were extremely professional, helpful, and the communication was simply outstanding. The hotel is also very family-friendly, which made our stay even more enjoyable. The breakfast was brilliant! I definitely recommend keeping in mind the peak hours, as the hotel is large and the breakfast area can get quite busy. I will definitely return — one of the best experiences I’ve had in London!

A lovely reasonably priced hotel in a central location, around a 15 minute walk from Oxford Street, a 25 minute walk from Kings Cross, and very close to a few tube stations, Starbucks and little Tesco. The breakfast was incredibly varied and we particularly enjoyed the made-to-order pancakes. The complimentary soft drinks throughout the day were a lovely bonus and well-welcomed after returning from a day of exploring. The rooms were beautifully decorated and modern, and they had given us the high floor room that we requested when booking. We were even able to check in earlier than the check in time. The waterfall shower was delightful. The Rituals toiletries were very nice. The complimentary in-room water was a nice touch. We loved the addition of Chromecast on the in-room TV. Plenty of large mirrors were in the room, as was lots of natural lighting. The hotel was always very clean and had a lovely scent, and all the staff were so lovely and well-mannered. We would absolutely stay here again!

Stunning building and rooms are fantastic. Very stylish and no complaints whatsoever. Staff were amazing! Especially Sebastian who checked us in. He was extremely professional, personable and attentive. He very kindly upgraded our room free of charge for the night as it was a special getaway for me and my partner. The outdoor terrace was incredible! The sun was shining and it’s in a prime location. Me and my partner enjoyed artisan bread, a mix of flavoured butters etc, as well as ice cold lager and champagne as part of the Level’s offering. We always choose to stay at this hotel when we visit London due to the location, rooms and amenities, and polite staff throughout the hotel. I couldn’t recommend the Level more to anyone who’s looking for somewhere to work remotely, unwind after a day of sightseeing, or relax with some drinks before a big night in the city. Many thanks, Dan

my wife was and is very ill as going to harley street doctors for cancer treatment the next day early w e ha d to stay the night close by as when w e got to the hotel my wife nearly fainted becau e we went down by train and walked from the underground baker steet at the front desk at the side of the recepiton desk a( man ) helped her and sat her down while i checked in and gave her some chocolate that made her fill good and helped so much ( THANK him for me) w e stayed in the upgraded lounge all night long untill they shut the staff was very good not pushing you out and the drinks and food was so very good yes i know we paid more for the upgrade but worth every penny with out question one of the best hotels we have ever been in. and we have been in a lot sadly not for much longer

AIR CON WE DID NOT KNOW HOW TO TURN THIS OFF AT NIGHT BUT MY MIND WAS 0N THE WIFE SO I COULD OF MISSED HOW TO FIND OUT

The rooms were big, nicely furnished. The mattress was very comfortable. The staff were kids and extremely helpful. The hotel has a lovely executive lounge serving snacks and drinks at all times. The hotel is a 15-minute walk from Saint-Pancras and about 5 minutes away from a street peppered with pubs and restaurants. The breakfast was fantastic with both English and Spanish specialties. There was a wide range of foods being offered. The vegetarians in our group were especially delighted. The breakfast space was cozy with lovely music playing in the background.

Booked the room on the basis of location in Regents Park and the fact that breakfast was included. Apart from the check in staff the other staff members were fantastic. Breakfast was included, in addition, drinks in the afternoon and Tapas, brilliant value for money.

The check in staff, one particular person was incredibly rude. Other staff were fantastic.

All excellent. Addition of The Level facility well worth it.

The staff were very accommodating 👍🏼 The neighborhood The breakfast

The AC in the room. There was a malfunction in the AC system at my second night and the room in general was hot.

Clean and spacious. Modern feel all the fixtures and fittings were good quality. The Level is always a great touch at Melias.

Aircon in bedroom cold have been better. Very hot night and aircon didn't cool the room enough.