Lovely staff - all friendly and very helpful. Good location for what we needed to do. Very clean and a lovely spacious room. Quite so good for sleep. Bathroom with both bath and separate shower - excellent BUT it needs a good towel rail. Only drawback to hotel is the ludicrously high price of breakfast - we didn’t eat there because it was crazy expensive

Cost of eating there - completely disproportionate

The room was very nice. The whole hotel looked very clean and tidy. The bathroom facilities were good, the bathroom was big with clean towel and toiletries. The beds were very comfortable and the staff were nice

We’d had a late night at a concert and was looking forward to a lie-in before check out but was awoken around 7 am by loud noises outside the door that sounded like equipment being moved or something but was very loud banging and crashing around

The beds were very comfortable, the shower has very good water pressure and really hot water and the hotel staff is helpful and obliging at any hour. The area is very quiet (even in the middle of July), the hotel is at a very convenient location for central London (especially for buses), and there are plenty cafes and restaurants within walking distance. The hotel will also store your luggage after checkout for free, which was very convenient for a late flight departure.

Even when the room was getting tidied up, there were still used mugs being left in the room, and we found someone else's discarded socks in the wardrobe, which meant the cleaning wasn't very thorough. The bathroom also smelled of damp, which was quite off-putting. The hairdryer provided doesn't have a diffuser, so it's only good for straight hair. The hotel food is quite expensive..

Even though the check-in is at 3 pm you can easily leave your luggage earlier without any additional payment. The room was really clean and the AC worked smoothly. Continental breakfast contains variety of drinks - coffee, tea, water, juices. For those who have sweet tooth there is section with danish pastries and mini cupcakes. You can also get cereal, granola or fruit bowl. The staff is really nice and you can easily communicate with them. The location itself is truly amazing - there is underground nearby, bus stops, local Tesco and sainsbury's. Overall, it was a pleasant and non-surprisingly experience. If ever in London, I would recommend staying in here.

Great location if you want somewhere quiet but easy to get to everything. Short walk to 3 tube stations and many bus stops but ultra quiet at night. It has meal options which was great for Sunday or if you catch a public holiday when a lot is closed or close early. There are nearby breakfast options and a couple of pubs.

Water is not hot for the shower, I had the hot tap full on and no cold and it was only just warm enough They ask you to be eco conscious and reuse the towels but only a single hook on the door to hang them on? A rail for the hand towel at least would be helpful. The hairdryer stuck in the desk drawer might prevent them being stolen but I’d suggest most people like some decent light when styling hair Hair products are poor quality, I had to buy my own.

Really well located hotel for exploring London. Close to tube station Great Portland Street and many lovely reasonable places to eat. The hotel is clean and spacious. The staff are helpful and informative. The room we had was clean with plenty of toilet roll and tissues. Soap and washes. Teas coffees and milk and a kettle. The shower was fab, and there was plenty of hot water. We had two meals with the hotel and they were delicious. Locally, we enjoyed ATTO and Sensations. Demartino, the Italian, is well worth a visit.

The beds were quite hard - personal preference for a more supportive mattress.

We were very happy with the room, it was perfect for 2 people. We were in room 209 and it was very quiet. Can not say how thrilled we were that there was AC because it was soooo HOT during our stay in London and coming back to our cool room was pure luxury. After all of the cuts in hotels in the US, this was a real treat to have daily housekeeping and personal-sized complimentary toiletries. It was clean, the bed sheets crisp. The staff upon check out was friendly. The location is perfect, there are 2 Tube stations within short walks…a number of coffee places and bakeries around the corner for a breakfast. Also some bars and pubs. It was a safe neighborhood. You can store your luggage at the hotel if you arrive early or have to check out but want to still enjoy the city. The wifi worked well. And in our room at least , there were numerous USB ports! So yes, they must have upgraded as I was looking for an answer to this subject as the only ones I could find were older and said there were none.

I wish hotels did not have rainfall showers, women do not really like them. The do not have enough water pressure to wet hair quickly, but eventually it will get wet. Anyone who would try to get any product out of their long thick hair, would be impossible with these types of rainfall showers. They might look nice and the idea might sound nice, but they are total impractical. The hand-held shower head was nice but a wall holder to be able to stand under it would be great. There was only a holder that held it but you could not use it in that way I mentioned. Checking in, the staff member was not very friendly or unfriendly. We basically input our info (address, passport, etc) into the ipad. I guess the only thing missing to make it perfect, a mini fridge.

Really lovely room, the location is the best thing about this place. So close to Soho and the tube. The beds were very comfy, plenty of amenities, room cleaned everyday. I did find a bit of hair on my bed, but that wasn’t a big issue for me. Room service cleaned the room everyday. Great shower pressure, big bath tub, AC worked great. Towels replaced everyday. Kind staff.

Everything was ok, I’m being picky right now but Tea wasn’t filled up upon use. The kettles cord was tiny, I couldn’t plug it in anywhere without having the whole kettle at an angle. That’s pretty much all.

The hotel is central, very close to a number of underground stations, a walking distance from Oxford Street, next to Regent Garden. Yet the street is quiet. It is very chic and clean. The room was well furnished, comfortable and super clean. Breakfast was fabulous with great variety of food and drinks, hot and cold. The staff are polite and helpful. I will definitely recommend this hotel to friends and I will be looking forward to my next visit to London to stay in this hotel.

The quality of the coffee served in breakfast could be improved.

The location is perfect, the tube brought us directly from Kings Cross to Great Portland Street station which is literally a 3-4 minute walk to the hotel. the room was lovely and the beds were very comfy. room was plenty large enough for us, there are tea and coffee making facilities which was appreciated. It is about a 20-25 minute walk to the centre of everything, but if you prefer the tube, Warren Street is a 5-6 minute walk and that takes you to all places centrally.

We did not book breakfast at the time of booking the room, so when we went to the restaurant in the morning to buy breakfast it would have been £29.00. didn't fancy paying that much so we went around the corner to a cafe and had a lovely breakfast there.