Second time staying at this hotel. Room was very clean and spacious, bed was comfortable, pictures on booking.com are an accurate representation of the hotel. Room had both UK and European outlets, as well as USB and USB-c ports for charging devices, which is a very nice touch. It's a 15 minute walk to the nearest underground station, then 45 minutes to the most common tourist attractions. Location would lose a few points when the Piccadilly Line is closed, so check the tfl website for planned closures when you book if you are flexible in your travel dates and plan to use the underground.

Good location (next to the road and a bike lane, bus stop right outside the hotel and a train station 10-15 minutes away; Heathrow airport within 30 minutes or less by public transport or car/taxi, shops within walking distance). Hotel is nice and clean (both common areas and the room I stayed in), rooms are well equipped. Staff is smiling, cheerful, and most of all very helpful. Well working air conditioning, fast wifi, 115V and 230V sockets in the bathroom and both UK and EU sockets in the main room. I especially liked the electronic "do not disturb" board next to the door where you can select if you want privacy or that you'd like your room to be cleaned (good for longer stays, and much better than those paper doorhandle hangers).

Beds were very soft (other guests might like that though). Door closing and locking mechanism is loud, so you can hear other people entering and leaving their rooms (especially jarring late at night or early in the morning). Wifi isn't password protected.

24 hour availability of reception staff team. The manager has an excellent well chosen team of kind helpful and approachable staff always ready to support and ensure your visit is smooth and successful. As an experienced and avid world traveler I am always in bewildered awe at the Exceptional professionalism of Monica who exhibits exceptional exemplary service of the highest professional order. She is predominantly the reason why we have stayed every week for work purposes at this hotel for the past years and will continue to for the foreseeable. She makes it feel like home away from home. Huge congratulations to Monica for her ability to lead a successful team of reception staff. The management are fortunate to have her in their team.

I’ve stayed here 5-6 times over the course of the last few weeks. I’ve been working locally and sometimes working late so it’s not always been easy to get back to the far side of London. It’s a well maintained hotel, for what is a very reasonable price. The first time I stayed I had my initial doubts, but was pleasantly surprised by the quality of the rooms and helpfulness of the staff. On this occasion I was checked in by Rohit, who was polite and friendly and clear.

It’s not really a bad thing but be aware they always require photo ID to check in. This may be a rule due to the proximity of the airport, I don’t know. It’s not something everyone will expect so just be aware of it.

The Park Grand is perfect accommodation for us when we are visiting family members who live locally.We have stayed at the hotel a number of times and have always enjoyed our visits. Our stay this week was very pleasant. The rooms were clean, quiet,warm and comfortable. The breakfast was really good, and all members of staff exceptionally helpful and supportive. Overall, extremely good value for the very reasonable room rate. We have stayed in a vast number of hotels in the UK and abroad, and have often had to put up with poor conditions and unhelpful and dismissive staff. When a hotel is properly managed, as is this one, it makes a huge difference to the wellbeing of the guests. Many thanks to all concerned in making our stay such a positive experience.

N/a. Everything fine.

The property was out dated but was very clean. The reception staff was amazing. They went over and beyond. The where knowledgeable about the area. When asking for directions they would explain the directions. If you need a print out they would print it for no extra charge. The best way to travel was the train. It was a 10-15 minutes walk and a 5 minute bus ride to the train station. Just wanted to thank the staff for a great first time london experience

It would have been nice to have the whole room clean every day not just the trash.

I wanted to take a moment to commend Rohit Fernandes for his exceptional service at the reception during my recent stay at Park Grand London Heathrow. He was incredibly helpful and made my experience much more enjoyable. Rohit truly stands out as a gem within your team, and his professionalism and kindness did not go unnoticed. It's rare to encounter such high-quality customer service, and I felt it was important to acknowledge his efforts. Please extend my gratitude to him for his outstanding assistance.

I do like the location of the hotel. It is very easy close to the shopping area in Hounslow and Hounslow East, Hounslow West station to use Piccadilly line to central London, also to Heathrow airport. The service I’ve received from Sofia on the reception for checking was amazing! I was welcomed immediately with attention when I went there, which means she pay attention to guests walk in to the hotel and that makes me feel in the right place. I had to extend my stay few times and I wanted to keep same room 215. First time that was because of the boy receptionist whose name I don’t know but I want to say Thank you! Second time I extended my stay and dealt with Sofia on the reception and she did her best me to keep same room. I had a chance to talk little bit more with her when I check out and I understood how important is to see people who care about you as a guest. I would like to say to her manager you have to be very proud by having her as representative of the hotel to the guests. She is professional and she deserves the best she could receive as opportunity there because is good to feel secure and confident being there. During that time Park Grand Heathrow was my home. The room and bathroom was clean, the housekeeping was polite and not noisy, Thank you! I would like to say big Thank you to Sofia and all her colleagues for keeping the hotel in higher level of service. It means a lot to see people doing their job carefully in the way they do. Highly recommend Park Grand Heathrow for you stay in West London, it is unique hotel. Thank you everyone and see you again I hope! Thank you Sofia you are the best! 🙂 Stelian

N/A

Had a lovely stay here. The room was super cosy and clean, with great amenities. Trust the reviews- despite seeing planes flying right over the hotel on my way there, I didn't hear a single one while in my room and I slept wonderfully. It's right next to the airport so it's very convenient for flyers, and only a short walk from train and shopping facilities. The food in the restaurant was delicious and super fresh, and the staff were all very friendly. Thank you to Kale who booked me in and made me feel very welcome. I would definitely love to stay again sometime.

We booked as it was one of the closer hotels for the Rugby at Twickenham. Easy walking distance. Staff were friendly and helpful. The room was comfortable and clean. Lovely shower, tea tray and water. Very appreciated !! It is under the flight path but didn’t find it an issue. I would stay again.

The only thing which wasn’t an issue but I didn’t realise the main entrance into the hotel car park was a small entrance that actually looked more like a service entrance. A bit of a drive up and down the main road getting back to it but all good.