The hotel and rooms were spotlessly clean. There were some nice little touches such as welcome water with ice and lemon in the foyer. Security is good, which is comforting in such a busy part of London. The location is excellent for anyone travelling to/from Euston station so that bags can be left on arrival if the room isn't ready and equally when leaving if you are spending a day in London before returning home. Lovely selection of breakfast choices. All staff were very welcoming and helpful.

We enjoyed our stay at this hotel. The receptionist was friendly and check in was efficient, the room was large and comfortable. I had requested a quiet room and was on a quiet side street far away from the lifts so no issues with noise. Amenities provided in the room were sufficient and liked the decor. Choice at breakfast was plentiful and well prepared. Location was easy to find and convenient being close to several tube lines.

I expected room to be dated based on some other reviews, but it wasn't and looked quite new, although the floor had a couple of marks. Outside the hotel entrance is a bit grubby, but clean inside. Lifts could get busy at check out if the hotel is full.

Location was absolutely amazing, the staff were wonderful and they gave me a free upgrade when I checked in. The bed was fantastic, very comfortable. The breakfast was lovely, the coffee was incredible. I would recommend this hotel to anyone, for the price and given it's location it was brilliant.

Really minor petty issues, no coffee in my room which I don't doubt for a second the wonderful staff would have sorted for me if I'd asked. As it was I was in a hurry so I didn't. I did have the coffee with the breakfast which was amazing. Couldn't seem to get 24 hour news on the TV. Again, certain the staff would have helped.

Large hotel in a great location close to metro/trains and very quiet. Reception staff were friendly and helpful. Room was well appointed and comfortable which made for an enjoyable stay.

Nothing comes to mind

Exceptionally clean hotel, I clean the table in hotel rooms with wet wipes to put my toothbrush etc, first time I did not see black dust. Close to subway, starbucks, many restaurants and 10 minute walk to the theaters and main shopping avenues (Oxford and Piccadilly). Very hardworking staff, special thanks to Abdurrahman for his professionalism and patience. Worst thing about the hotel was the breakfast but I always left the table full. I think this was English breakfast tradition related (beans, stinking sausages, mushrooms etc.). The continental breakfast elements were weak, there can be more cheese types, jams butter etc. Good pastry section and fresh coffee espresso machine compansated it.

Location

Room was bit small

We had a very good breakfast with the option of self service English or Continental or you could order eggs cooked to your choice from the waiter . The hotel was very central and was next to bus stops and a tube station. The staff were friendly and courteous and very smart. The hotel had an all round attractive decor. There was a free gym to use if you felt guilty after the breakfast. There were plenty of eating places within a short distance of the hotel.

It was too cold on arrival as the Air con wasn't working in room 229. We had a poor view from the window of our room. The water for the shower gradually got colder after 7.30 am and was luke warm after 8.30 am.

The location was superb, next door to Warren Street Tube. It looked nice downstairs, although the gloss wore off a bit the further away from Reception you went. The staff were fantastic - professional but very friendly - knowledgeable and extremely helpful.and very responsive. Everything you needed was there and it was clean.

I had to change my room on arrival due to a noisy fan and smells from the ducts. This was all handled very, very well and courteously and I was happy with the room that I was moved into. I really feel though, that the whole place needs a complete makeover - especially the air conditioning system - but just everything looked faded, well worn, not working (ice machine) and peeling. The windows also need to be upgraded to something more soundproof given the hotel’s location.

Have stayed there for the third time. The cruise ship passengers packing the dining room at breakfast...all fat and terribly over weight...and their noise...have made me reconsider whether I will stay there next September...I teach a class first week of September every year at univesity college school of architecture... the hotel had sold so when I got there for my THIRD ten day plus visit, they couldn't find my reservation... do something about the homeless problem in full view from Room 110 at both supermarkets across the street...

Cruise customers and homless encampments in full view of room 110 every night I was there...

In the morning at breakfast I bought a coffee which wasn’t included in the breakfast and a male waiter )has repeatedly asked for money whereas I haven’t taken my cards with me and as I was staying for 5 nights I asked to be charged to my room but he didn’t seem to understand Finally the lady waiter that I have explained the situation has sorted it . It was a bit unusual The same again at dinner by the same waiter asking repeatedly for money but I had my card However when you are a customer that stays in the hotel the first thing should should be to add any extra charges in the room. So that I didn’t like cause it didn’t seem professional as it is standard practice in all hotels