Guy on reception who did a last minute booking for our niece and also did an excellent job of welcoming us to the hotel, a special heartfelt thank you to Martin in the bar who went beyond His duties with our young children in the family, what he didn’t know it was our daddy’s anniversary who left us at new year last year, a particularly poignant time for us and he made our stay x

Fusty smell in bedroom

Quick check in and all information given re breakfast etc. Upon entering the bedroom, you could immediately smell the cleanliness of the room, it was spotless. Breakfast had a great selection and staff were very attentive to requests.

The bathroom lock was broken and my child got distressed when it kept turning but kept locked. At 12am I had to open from outside. Fridge in room was making a lot of noise during the night. Also the only table with mirror area to sit and do your hair and make up had the fridge on it. The pre made tea was very strong at breakfast time. But staff kindly got a tea pot of fresh tea for me.

The room was big and very clean. The bed was very comfortable..the bathroom had everything you needed.

The hotel It's actually not as close to the city of Derry as they say. It takes about 13-15 minutes drive depending on the traffic to get in the city center. Reception stuff okay but could be friendlier and nicer. The lights in the room...just ambient lights . We had people with kids next to us... plenty of kids..in more than 1 room...there was a lot of noise.. just like having a room in the middle of a nursery... terrible.. because we actually want it to rest after a long car journey..

The hotel is less than 10 mins drive from the city centre, getting in and out of the city was very convenient. The food (breakfast and dinner) was excellent and the staff were professional, friendly and helpful. The room was clean and (mostly) comfortable.

There was an issue with the hotel heating system during our stay, which left us without heat in our room for 2 of the 4 nights, in the restaurant for 2 nights and in the foyer from time to time. I had to request extra bedding to keep warm, as the weather had turned colder too. I acknowledge that this was unforeseen and was being worked on during our stay. It's the only downside to a lovely holiday break. (PS, the open fire in the bar was toasty warm!l

Everything, it was beautiful. It was decorated for Christmas very festival from the moment you walked in the door. Marty was amazing in the pub! Elaine , our server for breakfast was fabulous and friendly! The young man at the front desk was very helpful for anything we needed and any questions we needed answered. I felt like it was definitely a four star experience. Breakfast was very good! Dinner was absolutely delicious. Cheers to the chef from Monday night. I would definitely stay here again. I wish I would’ve stayed two nights instead of one.

I cannot think of one negative

THE ROOMS WERE EXCELLENT AND LUNCH AND DINNER WERE ALSO EXCELLENT. NICE SETTING BUT COULD DO WITH A SLIGHTLY BIGGER BAR ESPECIALLY IF THEY ASK YOU TO LEAVE THE WINE BAR AT 10:30 AFTER A MEAL! WOULD GIVE A SHOUT OUT TO A TRAINEE MEMBER OF STAFF, NIAMH, WHO WAS A RAY OF SUNSHINE AND WENT OUT OF HER WAY TO APOLOGISE FOR A MORE SENIOR MEMBER OF STAFF.

BREAKFAST WAS A BIT MEDIOCRE AND SERVICE WASN'T AS GOOD AS THE LUNCHTIME AND EVENING. DIDN'T LOOK HALF READY AND THAT WAS WITH US GOING FOR BREKFAST IN THE LATER HALF OF THE WINDOW. STAFF AT BREAKFAST WERE A BIT SURLY AS WERE ONE OR TWO OTHERS, ALMOST RESENTLFUL OF YOU BEING THERE. DIFFICULT TO NEGOTIATE THE ROUNDABOUT DURING PEAK HOURS.

After a shocker airbnb experience we were able to get last minute accommodation at the Waterfoot and the amazing, friendly, and helpful staff on our arrival put our holiday back on track and instantly put a smile on our face. We were met with a sympathetic ear, a good laugh, and the whole team at Reception and the Restaurant were great for giving recommendations on where the eat, what to do, and where to go in the Derry and the surrounding areas.

We stayed in the junior suite! Probably one of the nicest rooms weve ever stayed in! We will defiantly be back next time we are up that direction! Lovely hotel! Staff were friendly and helpful! Thankyou!

Food and drink was delicious but we felt it was quite overpriced. The biggest issue was the smart t.v in our room. It was a little dated and we were having trouble connecting our phones to the t.v to play music through Spotify. We used YouTube on the t.v instead, but the videos buffered quite a lot and there were many ad breaks which was a bit of a nuisance! The internet connection was on and off! Couldn't get the speaker system working either! It wouldn't put us off coming back though! We still had a great time!

from we arrived Stephanie on reception was very welcoming and helpful .Patrick in the snug bar very friendly room was same as any other in any hotel only thing i would fault room had no bedside plugs .small complaint .we ate in hotel the 2 nights we stayed i have to say hottest food every set in front of me and lovely . all the evening staff very friendly .

i know its an early shift but the breakfast staff could have been a bit more pleasant very slow at clearing the tables had to ask for coffee and juice to be replenished in jug .

The staff were amazing, namely Stephanie on reception and Martin in the bar. Two professionals through and through and absolutely wonderful hosts, a real credit to the hotel. Bed was comfy, room was nice. Lobby and bars were lovely too and location was very handy.

I had paid an extra £30 for upgrade to a deluxe room which was supposed to have complimentary bathrobe and slippers. Neither were present. Was also supposed to have USB-C charging ports (more than one) and I couldn't find any. I also paid £22 for a bottle of pinot grigio and strawberries in the room for our arrival, and while the wine was there, the strawberries were not! I didn't raise this at the time because we were rushing to get into the city for the jazz festival, but I was very disappointed with not getting all of the features. I had paid for.