Closeness to staion - fantastic. Clean and comfortable. Great breakfast. Glad I found it - I am a frequent traveller and this hotel better than those in direct vicinity of airport. Will stay again

The receptionist on arrival.was a bit sour and seemed deliberately unhelpful - I could not hear him clearly - my issue - and he was annoyed that I asked him to repeat things - did not offer advice for breakfast times, lift location etc - I had to ask - he was very different with the person before me. Not friendly after an exhaustive journey. That said, the staff at breakfast were delightful and very helpful and went above and beyond to help when I lost an earbud under the seating. Check out reception was fast efficient and very friendly - amazing how a smile can make you feel.

Very comfortable bed in large room. Quiet room despite proximity to airport. Good sized bathroom with great shower. Hotel good choice for us as we arrived on late flight and hotel is just a short drive from airport and has secure parking. Breakfast buffet has choice of hot and cold food with some fresh fruit yoghurt and pastries

Allocated twin instead of queen we had booked but this was changed immediately after reporting to desk staff. Bathroom needs more hooks / larger hooks for when two people using room Tinned peaches on breakfast buffet

Karolina from the front desk very very professional nice and smiling. At Check In you could feel that she welcomed us with joy. A great feeling of care for the guest. As for me the General Manager should give Karolina very good chocolates because her service is wonderful. Thank you once again. Raja also contacted us after a while when we arrived in the room if everything was ok we had a request and two glasses of wine and we received it immediately. Hotel clean very nice staff. Well Done 😘

Breakfast wasn't the worst but could be better I had the impression that the sausages weren't quite what they should be. But overall it's ok.

Great location, just a few minutes walk from the DART station and very useful to have a car rental office just inside reception

Disabled parking shocking. The bays outside the entrance are drop off spots so a 15 minute wait only. The pay machine is actually nothing to do with them so you have to register your car inside., also somewhat of a shock that a disabled driver that NEEDS to park has to pay the same rate as able bodied drivers who CHOOSE to park

This hotel is 3 minutes walk from the Luton DART service that takes you into Luton Airport and costs £4.90 (June 2024) per person. This made the start of our holiday very relaxed and not rushed. The room was spacious, quiet, relaxing and had an excellent shower. The reception staff kept our medication in the fridge and was a simple process to get it back the following morning. As we left at 04.30 we had a breakfast bag which was really good.

The reception staff could be a bit more welcoming and come across 'happier' - they're the 1st people we meet at the hotel and you only get 1 chance to make a 1st impression.

Hotel was very convenient for the airport - a short walk away. It has a very friendly vibe with lots of travellers sitting around and a small bar. Staff very friendly. The room was very comfortable - we had the best nights sleep! The sound insulation was phenomenal - you could barely hear planes and though we were only a couple of doors from the reception, could hear nothing. We were impressed - would definitely stay again if we were using this airport.

Breakfast was ok..but thats about all. Room for improvement.

What a convenient location! This hotel is located right next to the DART shuttle to Luton Airport. When you exit the train at Luton Airport Parkway station, you need to go upstairs towards the shuttle. When you pass the train ticket machines check out, turn left instead of going straight towards the shuttle, go downstairs, cross the road and that's it. It takes around two minutes to reach DART shuttle from the hotel. The staff is kind and helpful, the rooms are clean and comfy. It saved my journey home.

Nice courteous welcome from reception on check in, smooth and simple. Great location for Luton Parkway and shuttle to or from Airport. Comfortable if slightly dated room. Reasonable value for money and having previously stayed at Holiday Inn Express this was a far better experience. Decent breakfast availed early with good selection. Overall very happy.

For an Airport hotel main meals cease at 2130 hour's. Not good. Dated decorating and furnishings in bar area. Bit jaded looking but did not detract from stay.

I was travelling by rail from Scotland to Luton via St Pancras and the hotel was a stone’s throw from the railway station. My bedroom was exceptionally clean as was the shower room/ toilet. My particular room was very quiet at night and I was able to get a good night’s sleep. The complimentary breakfast was entirely appropriate for my needs.

There was nothing negative about the hotel as it met the requirements of my two-night stay.

Perfect location to get from Luton airport either using Luton Dart shuttle service or by car. Hotel is literally next door to the train station. Same station can be used to get to London st.Pancras station. Rooms are clean, staff are very helpful and friendly. Breakfast buffet got plenty of choice of continental as well as cooked hot food. There is also 24/7 hot food available on request at the restaurant/lobby area. There is a gym facility that I might use another time. Definitely will use it again on my next trip should it be via Luton airport.

Little more clarification about the car park charges would be helpful. Charge was aded to the total bill but then was showing as an additional payment (as pending) on the bank statement. Member of staff however replied very quickly and explained it when I sent my enquiry message. But could be avoided as I have asked about the charges whilst was at the hotel and was reassured that I only need to pay once. Minor communication thing.