we didnt have dinner as our plans to do so changed. . We didnt actuallly justify the breakfast we paid for in advance with our booking as my husband had to go to A&E early in the mornng as a an emergency so I had a quick croissant a bowl of fruit and yogurt and a couple of coffees before our taxi arrived to take us there but my husband couldnt eat or drink anything but that was not the hotels fault but due to his condition at the time. What I had was very good and the other food on offer looked very nice. Our room had a lake view at no extra cost and had everything we needed. The grounds are amazing and vast.

nothing we could find that we didnt like

Nice clean bedrooms and bathrooms and main hotel areas all fine. The hotel is in need of a refurb but that said perfectly adequate and offers good vfm.Great location for Leeds Castle, Sissinghurst etc. Reception staff (Steve particularly) very helpful and welcoming. Bar staff very efficient. Self Service breakfast fine with good choice

Food in restaurant ok for one evening but we ate out the second as restaurant service was poor and staff short tempered. We waited over 45 minutes for our meal with no apology for the delay . Accept they all might be having a bad day but really not good enough.

My wife and I checked in at 11.00,not expecting our room to be ready, but because our Daughter was collecting us to take us out for lunch at the pub near where she lives. We were greeted by Steve on reception who offered to take our luggage and store it for us, but we decided as to leave it where it was, in the car. We then had a delicious coffee then our Daughter arrived. We returned at 20.15 and decided to have a small meal. We were a little confused over the "voucher" system so in my case ended up paying £20.00 for a £17.50 meal of Fish and Chips,{ as I did'nt want a starter or desert}, my fault. It was a very hot night so was grateful for the fan in the room, as a result of this and the comfy bed, had a good night's sleep. Breakfast was very busy as there had been three weddings on the Saturday, so my wife and I had pastries and coffee prior to leaving. Would we stay there again. Yes I think we would.

The voucher system. Confusing and as it turned out unnecessary.

Large hotel set in large grounds with modern room facilities in a great location just off the M20. Buffet breakfast is excellent & evening menus look interesting & varied & reasonably priced by hotel standards. The hotel also has a fitness centre with a pool & hot tub. Spa treatments are available at Pavo & happy to recommend Jordan for a variety of massages. Check-in with Tia was a good experience & made sure we were set up for our stay. Young lady serving in the bar was welcoming & friendly. Restaurant staff are all very helpful and friendly.

Some of the interior decor in the public areas could benefit from a refresh, but currently not a deal breaker. The exterior of the building needs attention as the entrance area is looking very tired.

Beautiful Surroundings and you wouldn’t know you were near a motorway, has a good bar and restaurant, evening meal and breakfast are very good and the bar had some good beer. Leisure club is also free to use as a guest so we used the pool for a few hours. Staff were incredibly friendly and polite at all times.

The property is old and very dated, there’s areas that need some money spending, that being said it is clean! My only real gripe is that the auto door closers on the room doors are too quick so if you let go of the door it slams hard and that seems to happen at all hours as people are coming and going so if you’re a light sleeper it can wake you.

Surprisingly good bed room for a chain hotel. Decent size room, very clean, large comfortable bed, excellent bath/shower/toilet etc. Lovely staff on reception and a very friendly welcome. Easy parking. Huge grounds to walk in. Super breakfast and efficient breakfast staff.

Evening meal just not good. Over-priced pub food and poor quality to boot. Meal was way below expectations and, having read reviews after the event, my negative views are not alone! So much is good about this hotel and it is a shame that the evening kitchens really let the side down.

The bed was huge and very comfy. Plus blackout curtains meant we had a great sleep. The room was really clean. The shower was good and there was also a small bath. The breakfast was tasty and had loads of choice . The staff were friendly and helpful. Pool facilities are a brilliant extra perk. Lots of free parking onsite too.

The extractor fan in the bathroom didn't work and there were no heated towel rails/racks or coat/towel hooks in the bedroom so en suite stayed very steamy for a long time and it was difficult to dry towels out between use. Towels were replaced daily so it wasn't a big problem but would have preferred the option to be a bit more ecofriendly and reuse them. Breakfast was also a bit lacking in vegan options for some of our family members - things like hash browns and mushrooms weren't vegan friendly, which feels like it could be easily rectified. Some rooms also suffered from noise from neighbouring rooms and outside at night.

Enjoyed a nice swim and hot tub. Breakfast was very nice and they cook poached eggs if you ask for them. Parking is easy and superior double room is very nice. Been recently refurbished.

Unfortunately our thermostat in the bedroom was not working properly so the heat was on full all the time, became very uncomfortable so had to ask in the evening to move rooms. As hotel was fully booked there were no superior rooms available so had to go into an accessible room which was not so nice and had a very low sink and no bath only an accessible shower. This was a cooler room but we missed out on the experience of the superior room due to the thermostat having been glued on full and it also had a screw in it that meant that you could not adjust the radiator. Very disappointing. Just the say though the gentleman on reception was very helpful in being able to get us into the accessible room although of course this was not ideal for us.

Breakfast excellent, menu limited.

You need to upgrade the rooms vastly, the room window did not shut correctly, letting draughts in and the heating in the corridors leading to level 2 and the room did not work t all despite me reporting it to the reception, of which I was told a new boiler system had been installed and it would work later. IT DID NOT and never did in the 2 days I was there. WHY PLEASE ? all staff were excellent and no complaints at all. You has a company are letting them down and should listen to past reviews on this subject and not listen to your Shareholders . I shall return in a couple of years to see if you have actioned my and others reviews on the upgrades. You are being left behind and that will not please your share holders will it.

What went well. Great service from the ladies at reception. The room exceeded expectation except for one matter. The loo roll in the bathroom was knocked on the floor on two occasions as , I think< it is in the wrong place. But no doubt some graduate who is experienced in this matter would probably disagree. Please could someone explain why the toilets are ALWAYS so low. For an old crock like me who is disabled and 6 foot plus it seems a long way down to meet the seat. The food was excellent both for dinner and breakfast. the room was clean and tidy and a very comfortable bed (The previous night was spent at another hotel (Not your group) did not have the central heating on !!!! I shall certainly like to stay with this hotel in future. Thank you.

It is too far from where I live!! otherwise I would be visiting more often