Nice clean bedrooms and bathrooms and main hotel areas all fine. The hotel is in need of a refurb but that said perfectly adequate and offers good vfm.Great location for Leeds Castle, Sissinghurst etc. Reception staff (Steve particularly) very helpful and welcoming. Bar staff very efficient. Self Service breakfast fine with good choice

Food in restaurant ok for one evening but we ate out the second as restaurant service was poor and staff short tempered. We waited over 45 minutes for our meal with no apology for the delay . Accept they all might be having a bad day but really not good enough.

Large hotel set in large grounds with modern room facilities in a great location just off the M20. Buffet breakfast is excellent & evening menus look interesting & varied & reasonably priced by hotel standards. The hotel also has a fitness centre with a pool & hot tub. Spa treatments are available at Pavo & happy to recommend Jordan for a variety of massages. Check-in with Tia was a good experience & made sure we were set up for our stay. Young lady serving in the bar was welcoming & friendly. Restaurant staff are all very helpful and friendly.

Some of the interior decor in the public areas could benefit from a refresh, but currently not a deal breaker. The exterior of the building needs attention as the entrance area is looking very tired.

The bed was huge and very comfy. Plus blackout curtains meant we had a great sleep. The room was really clean. The shower was good and there was also a small bath. The breakfast was tasty and had loads of choice . The staff were friendly and helpful. Pool facilities are a brilliant extra perk. Lots of free parking onsite too.

The extractor fan in the bathroom didn't work and there were no heated towel rails/racks or coat/towel hooks in the bedroom so en suite stayed very steamy for a long time and it was difficult to dry towels out between use. Towels were replaced daily so it wasn't a big problem but would have preferred the option to be a bit more ecofriendly and reuse them. Breakfast was also a bit lacking in vegan options for some of our family members - things like hash browns and mushrooms weren't vegan friendly, which feels like it could be easily rectified. Some rooms also suffered from noise from neighbouring rooms and outside at night.

Surprisingly good bed room for a chain hotel. Decent size room, very clean, large comfortable bed, excellent bath/shower/toilet etc. Lovely staff on reception and a very friendly welcome. Easy parking. Huge grounds to walk in. Super breakfast and efficient breakfast staff.

Evening meal just not good. Over-priced pub food and poor quality to boot. Meal was way below expectations and, having read reviews after the event, my negative views are not alone! So much is good about this hotel and it is a shame that the evening kitchens really let the side down.

Enjoyed a nice swim and hot tub. Breakfast was very nice and they cook poached eggs if you ask for them. Parking is easy and superior double room is very nice. Been recently refurbished.

Unfortunately our thermostat in the bedroom was not working properly so the heat was on full all the time, became very uncomfortable so had to ask in the evening to move rooms. As hotel was fully booked there were no superior rooms available so had to go into an accessible room which was not so nice and had a very low sink and no bath only an accessible shower. This was a cooler room but we missed out on the experience of the superior room due to the thermostat having been glued on full and it also had a screw in it that meant that you could not adjust the radiator. Very disappointing. Just the say though the gentleman on reception was very helpful in being able to get us into the accessible room although of course this was not ideal for us.

Breakfast excellent, menu limited.

You need to upgrade the rooms vastly, the room window did not shut correctly, letting draughts in and the heating in the corridors leading to level 2 and the room did not work t all despite me reporting it to the reception, of which I was told a new boiler system had been installed and it would work later. IT DID NOT and never did in the 2 days I was there. WHY PLEASE ? all staff were excellent and no complaints at all. You has a company are letting them down and should listen to past reviews on this subject and not listen to your Shareholders . I shall return in a couple of years to see if you have actioned my and others reviews on the upgrades. You are being left behind and that will not please your share holders will it.

What went well. Great service from the ladies at reception. The room exceeded expectation except for one matter. The loo roll in the bathroom was knocked on the floor on two occasions as , I think< it is in the wrong place. But no doubt some graduate who is experienced in this matter would probably disagree. Please could someone explain why the toilets are ALWAYS so low. For an old crock like me who is disabled and 6 foot plus it seems a long way down to meet the seat. The food was excellent both for dinner and breakfast. the room was clean and tidy and a very comfortable bed (The previous night was spent at another hotel (Not your group) did not have the central heating on !!!! I shall certainly like to stay with this hotel in future. Thank you.

It is too far from where I live!! otherwise I would be visiting more often

Very clean, attentive and friendly staff, wonderful heated pool and jacuzzi, great easy parking, very clean, good fast lift, nice green space to sit outside and eat if you like the outdoors, yummy food, we would stay again and recommend

Nothing major, we stayed 4 nights and a few little things needed attending to, this was done quickly and without questions. My daughter wanted pizza and every night we were told it’s unavailable by wait staff but they didn’t know why even though there were many different pizzas on the menu. Tried to get delivered but we were out of area. Would have preferred a shower as bath was very slippery. These didn’t spoil our trip, we were very happy

Excellent service at reception from Steve. He could not have been more helpful in guiding us through the Booking.com and A-Club process. Service in the restaurant and bar was also very good.

We had to book at short notice because of a funeral date confirmation. I found that at short notice Booking.com had a much lower rate including breakfast than I could get direct from Accor as an A-Club member. One would have thought that the hotel would like a booking at short notice. The hotel was not full. Booking.com had the commercial advantage.

The location was lovely for easy travel for my Mum who has low mobility to walk or use lots of steps . Loved the very pretty layout and it was perfect for my Mums Surprize Nutcracker day adventure at Leeds Castle . Also the stay in very lovely cosy room and breakfast . Thank you also to be abke to leave our cases in advance that day . But totally lively and staff

There really wasent anything me and Mum didnt like for our stay . It was really perfect location and staff lovely to help with research questions before Mums christmas surprize stay