I liked the bed, it was very comfortable. I liked the location with a lot of restaurants and Sainsbury's around the back, very convenient. Also liked the fact that the bath was low and easy to step into for a shower. The staff were always very friendly and helpful and I really enjoyed the breakfast each morning. Also, just want to credit the cleaners of the hotel. They do a wonderful job keeping the hotel clean and tidy. Being in the cleaning industry for over 30 years I know how hard the job is and how hard they work to keep the customers happy. Thanks to you all for your tirelessly service.

only 2 things I didn't really like was the arm chair in the room. I found it to be a bit tight. Comfortable, yes, but not big enough to move about on. The view outside the window. Didn't really like looking across seeing other guests from the other hotel next door.

I love the location, next to a variety of good quality restaurants. There was also a Sainsbury's nearby so everything was accessible. Breakfast was good, you can have full english, variety of fresh juices and there was a nice selection of pastries too. Aircon worked well in our room, we were always comfortable that was a big plus for us.

I know this is a personal preference but me and my wife found the pillows were hard. It would have been nice to have a little fridge in our room. maybe a bit more variety on the fruit being served.

The staff were very friendly and helpful. I had supper in the bar on Sunday, which was good but too much for me. The bar manager offered me a box to take it back to my room. On Monday I was too late for breakfast, having forgotten that it finishes earlier on weekdays. The receptionist arranged a refund of my voucher and a complimentary coffee. The bed was extremely comfortable. My room had a panoramic view over the city.

As I am not very tall I found the coat hangers rather high up and difficult to use. I find the decor in the bar and restaurant rather depressing and the TV in the bar is high up and at an awkward angle, so I could not watch it.

The hotel was excellent, the staff was welcoming on arrival, The room itself was clean and tidy. Bed was comfortable, good quality pillows, very thick duvet which was great. Nice size TV in the room. We had a sofa bed in the room I was unaware I needed to request for this to be made up prior to arrival so no bedding but staff was extremely helpful and came straight up to the room and made the bed up for us even though it was our mistake. Overall a wonderful day. Plenty of refreshments in the room. The room was very large so plenty of room to move around. Thank you to all staff for making our stay very pleasant and will be happy to stay again if required in the future.

There isn't anything really I didn't like. The only small issue we had was the people staying in the room opposite were extremely loud banging the door when exiting their room and having all their conversations in the corridor outside our room late at night which did impact our sleep but the staff did state they would of intervened if required even offered us to switch rooms if the problem became too much which was exceptionally helpful as I understand they have limited control over other people's lack of consideration. Thankfully the noise reduced after a while and we had a comfortable night.

The staff, as always, were friendly and very helpful. The bed was extremely comfortable. Breakfast was excellent- a good choice of food and generous amounts. Although I missed the hot porridge the waitress microwaved some for me on the Sunday.

I arrived very late and was allocated an 'accessible' room with a wet room, which I had not requested, and in fact found a bit more difficult to use than a normal shower over the bath. As I am not very tall I find the coat hangers are rather high up and difficult to use. A folding stand for luggage would make packing a bag easier. I think that some rooms have these, but mine didn't.

Breakfast was very good! Lucy should get a pay raise and she did not ask us to say that! Location was good because we had a seminar at your facility and I liked that it was near the shopping mall. I liked that we could open the window for fresh air. The staff was very helpful for our extra requests for bedding.

The mattress was very unstable, so every time my partner moved it woke me up. We are used to each person having their own duvet, so it was uncomfortable to share one large and also heavy duvet. The duvet was too heavy for the time of year. The air conditioning was difficult to adjust.

The location is great, very close to the train station and there is plenty of choice nearby to go to eat, out or go for a drink. The staff are friendly, polite, and helpful. We booked a room for 3 people (double bed and single bed). The room was spacious, clean, and tidy, and everything you needed was provided, such as an iron, iron board, and hair dryer. We had a very comfortable stay and definitely will be returning.

We booked a room for 3 people, considering the size of our room, only 1 chair was provided. The room was spacious enough for a small 2 seater couch.

I found the location good as the hotel was easy for me to find I have stayed in Leonardo hotels in the past that had some mild issues with cleanliness hairs being left in the bathtub presumably from the last guest but happy to have had no such issues in this Leonardo hotel good housekeeping and level of cleanliness, I found the facilities of the room to be generally good good size bed that for some reason felt a bit more comfortable than at the other Leonardo hotel I've stayed at before, price seemed reasonable.

The soda bed wasn't used as I was staying alone however the cushion on one side kept slipping off of the sofa when I stood up from the sofa but no biggie there, the shower took a bit of time to heat up the water and wasn't the most powerful. At check in I arrived late evening as I came straight from work but there was a bit of a long wait to be checked in however all staff were friendly and helpful.

The staff were friendly and helpful, as always. The bed was extremely comfortable, so I slept well despite having a back problem. The breakfast was excellent, with a good choice of food, including porridge, and guests could help ourselves to whatever we wanted. It is very helpful to be able to leave hand luggage in the store for a few hours after checking out.

I find the coat rack in the bedroom is rather high up for me, as I am not very tall, so difficult to reach to hang up clothes. The restaurant was closed in the evening, so food was only available in the bar and service was slow, as they had a private function on as well. The bar is not well laid out, so although the TV was on it was high up and I could not see it easily from where I was sitting.

- Rate: affordable which even included a buffet breakfast - Staff: very friendly/approachable - Breakfast: superb and with a great selection of foods. - Facilities: great, each room even got the iron board and flat iron and hair dryer! - Cleanliness: up to personal standards - room is very spacious and high ceiling, noise from outside is nearly completely blocked - mattress: very soft and offered extra pillows.

-Online Check-in: did not work even on their website(it wasn't a big deal though) - lighting: this has been my complain about LH over the years, their room lighting is very inadequate. How about guests who want to do paperwork, the desk lamp will not be enough to illuminate their work table. - Lights Out Curtaun: lacked the capacity to block light at night as they are very short in width. Light still comes in at the side. I have to use the swivel chair to extend the curtain to the side. - bed: had wheels but no locks! - Night Reception: been ringing them many times, no one picked up. They said it was quite busy but somebody could have picked up the phone after it was ringing for over 30 times - VERY STRONG SMELL OF CIGARETTE COMING INTO OUR ROOM AT NIGHT