The rooms were very comfortable and there was a great view. Everything we needed was available. Staff were very helpful and efficient. Good location for public transport and walking to Patterdale and Glenridding.

Only food available in the evening was £30 three course dinner. Bar snacks only available to 5 pm. Don't always want a big meal so had to go elsewhere for smaller. Staff were sometimes too efficient in taking plates away! Felt a little old-fashioned at times, which has both pros and cons.

Check-in was easy and we found our room on the second floor. We were concerned the mattress was too soft, but we had a good night's sleep. They had entertainment on in tbe main bar area in the form of a singer,which we weren't expecting. They had a good selection of drinks in the bar. The breakfast, served 8am-10am, was good with the usual selection of hot & cold breakfast items served buffet style, with refillable tea & coffee to drink along with fruit juice. An enjoyable and peaceful overnight stay.

The location is next level if you enjoy walking/running/cycling/photography. I don't think anybody could be disappointed with the dramatic surroundings. The staff were so helpful and friendly. Honestly, the nicest I've come across in a long time. Check-in was chatty and accommodating. They even surrendered their personal fan for my pregnant partner. Another member of staff took 10 mins to show me where I might see deer in the morning. Everything was clean and in good order. This is a popular spot, so parking was almost a struggle but the hotel said we could use a spare space at the back. The breakfast was on the basic side but perfectly ample. It was run efficiently by keen staff who made sure we had everything we needed. We would stay here again for sure.

We only had one key, which led to a bit of fuss leaving it at reception when we went out separately but easy to work around. The shower was hot and powerful until it had to compete with the neighbours at rush hour. The hotel is a series of old individual buildings brought together. It has character but does result in doors and steps in the corridor (top floor at least), which was a bit of a test for a person carrying two people's luggage and accessories. That said there is a lift and we don't pack light :)

Location and facilities

Some of the staff were rather brusque and not exactly customer service orientated. Eg at the bar kind of telling us off for not having a piece of paper with us to add drinks to a tab, and at breakfast beginning to clear up the buffet before we’d sat down to eat. We felt in the way!

Great location. Perfectly functional for our needs. Warm rooms. Good parking.

Bar and lounges functional but a little clinical and tired. Need a little atmosphere, evident by the number of residents seen in the pub over the road. A walking/climbing theme, reflecting the area and client demographic would be an improvement and attract more non-residents who use your car parks at the end of their day. Perhaps evening meal options in the bar.

The location was ideal with walking routes all around. The hotel has a welcoming, relaxed atmosphere. The outdoor area was just perfect to sit in and enjoy the views after a day of walking. The breakfast was great with a good choice. We enjoyed a fantastic evening meal on one of our night’s there. The bed was very comfortable. I would have no hesitation in making a return stay here. The staff were all lovely.

The shower pressure wasn’t the best, a small bearable negative amongst many positives.

Very helpful staff . Good service at meal times .

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Booked for Hellvelyn Hike, so location was pgreat for that. The staff was friendly. Room was clean and homely. Can order for breakfast pack, though not available time 8am, which didnt work out for my hiking departure. Dinner option is welcomed as no restaurance except a small pub nearby. Nice Ullser water just at the door.

Depending on what you do, location could be remote, with only bus that runs once an hr or two. Dinner time cut off at 8pm - was surprised as we arrived late and there was no food option around this area and the hotel kitchen was closed already when we arrived at 830.

Very warm welcome by all three receptionists, in particular by Lydia. She told us about the hotel, its facilities and was knowledgeable of the area. Our room was cosy and warm. Breakfast was delicious and there was plenty of food to choose from. Helpful bar and breakfast staff too.

We were there for a charity walk around Ullswater Lake and new we were going to miss breakfast on our first morning's stay. We requested some fruit/croissant which was agreed, however it had been forgotten to do. The pillows were very thick (for my husband) and the mattress was too soft which caused us both to roll and sink into the middle of the mattress.

Great hotel in a perfect location for my planned activity. My room was comfortable and spacious and more than adequate for my short stay. Full marks for the excellent breakfast! Plenty of choice for all dietary requirements, and as a traditional Full English Breakfast person, I was more than satisfied.

Nothing!