We love this hotel! The best in Plymouth for value for money. We could stay in a B&B but bringing our dog, and having such a great bar along with great music in a fun environment is amazing.

It is too hot in the rooms - please can there be better air conditioning or at least fans

I really like this hotel, it's my second year of staying with my 2 dogs and it's been a good stay again. Location is great and the rooms are a good size and clean. The staff are friendly and approachable and nothing is too much bother for them.

Parking is an issue, the car park is small and the cost is high for 24 hours, even with the hotel discount. The alternative car park isn't far away but is secluded and dark, so it's just to be prepared for that. Last year the one at the hotel had some free spaces but they were being used by people not at the hotel, so can completely understand the charge now. Otherwise no complaints!

As a solo traveller I loved that everything was operated by the key card you got at check it, made me feel reassured that no-one could randomly follow me in. The staff were really helpful when my room had a power outage and quickly moved me room without any hassle. Always clean and tidy. Rooms were just right for sleeping and spending some time in comfortably between venturing out during the day Ideal location I was able to explore Plymouth by foot as everything I wanted was within walking distance from The Hoe to The Barbican to the town center. Ideal for exploring and meeting friends.

No clear signage for the car park, I drove down and got lost trying to find the car park, first time driving down and nerves was a bad combination for trying to find a car park that wasn't clearly indicated.

This hotel was fantastic, we felt as though every detail had been thought of and considered. The interior was beautiful and unique, the check-in smooth, check out time at 12 noon was great, long weekend breakfast, and 24 hour reception with a staff on duty in the night so we could get a drink before going to bed at 2am. The room was super clean with a great layout and super quiet in the night. Location right next to the Plymouth Pavilions was ideal. Loved the brand of hair products in the bathroom and there was even lots of board games in the lounge area. Could literally not fault a single aspect of this hotel!

The place had a really nice feel. The staff who dealt with my check in were excellent. Its nicely located and the rooms are nice. Sorting car parking was simple with the QR code and discount.

I wanted to stay another night but the price had rocketed to £107 then £119 later in the day. My original price was £80. I even checked after what would have been check in time of 1500 to see if the price dropped but it had only dropped back to £107. Also there wasn't an ironing station on my floor and assumed I couldn't get onto the 1st or 3rd floors because my lift access card would only allow me to go to floor 2 like all other hotels with this lift safety system.

The room was beautiful, very modern and well decorated. Bathroom was really nice too. The bed was so comfy. The hotel itself was so inviting, lots of space to sit and enjoy drinks with friends or get some work done on your laptop. We were also given a free complimentary cocktail that we could use at any point during our stay which was a really nice touch. The staff were so friendly and attentive too. Always smiling and clearly enjoying their work. Blown away by this hotel!

The only thing I will say is that the hotel isn’t necessarily within walking distance of a lot. It worked out for the first night of our stay because we were visiting to see a show at Plymouth Pavillions which was right behind the hotel. The rest of our trip, however, was filled with lots of taxi trips to get to other places. Not a massive issue but something to be aware of.

Rooms were lovely and had everything I needed. Staff were lovely! The working areas and bar downstairs were useful and friendly. Nice hotel! Plenty of plug sockets in all the right places :-)

The wifi was unsecure so unfortunately I couldn't connect on my work laptop or phone. Instead I had to use the hotspot from my personal phone which was inconvenient as didn't always work. I never usually have an issue with network security in hotels so this was a first. Also, it's a shame that the air conditioning could only be set to heat mode. This wasn't listed on the booking website. I have bad asthma so require it on cold mode which unfortunately wasn't possible so I woke up with asthma symptoms. The window opened but only a small amount - if it had opened further then I would have slept well.

Food in bar was excellent and quick to order and receive. Liked the fact it had a small gym for customers to use. Staff were attentive and customer service great. Bed was very comfortable and rooms were immaculate. Hotel is in nice quiet location. Décor throughout is very trendy and would appeal to young clientele.

They encourage customers to work from the 'library' but I prefer to work from my room. This was not very comfortable to do as there is only a pouffe stool to sit on by a small table in the room. Proper chair in the rooms for office work to be completed and a larger table surface to complete work using laptop would have been better. I had to move the kettle tray to the floor each time I had to use the table which was a little bothersome. My back also ached after a few hours working on the laptop in the room due to sitting on a stool.

Staff were very friendly and helpful. Great atmosphere downstairs in the bar area and on Tuesday night, there was FAB live music. Free cocktail for guests is a nice touch (although would be nice to have 1 for each night you stay :P), Love how dog friendly it is although we did not have a dog, we recommended this hotel to family that do. Breakfast was lovely with hot and cold options and so glad they had oat milk available on the side to use for coffee and cereal. Hotel felt very secure with the key card and having to use the key card to use the lift. The loaded nachos were fab as well. The room was clean and had decent shower products included (Hair & body wash and conditioner). It had all the basic amenities like a kettle, tea, hangers, hairdryer and the wifi is free throughout! The whole vibe of the hotel is very modern and relaxed. It was perfect for a 2 night stay

Paying over £6 for 2 bottles of water was a bit absurd... Even if they were in glass bottles!

Staff were very friendly and helpful, and the breakfast was good. The room was very new/modern and clean. The location is pretty good…about midway between the nicer bits of Plymouth (The Barbican and Royal William Yard), so it’s handy for walking to places, but the particular street the hotel is in doesn’t have an awful lot very close by. There is, however, a nice-looking restaurant across the road and a handy little grocery story very nearby. Some very nice touches like the welcome cocktail. Plus it’s quite rare in Plymouth to get air conditioning (in experience, at least) as many of the hotels and guest houses are much older. Might stay here again, if the price is right.

perhaps a little on the small side for the price - particularly the bathroom. And oddly there was no kettle in the room (there was a Nespresso machine, but no kettle) and no safe deposit box. It also doesn’t have a wardrobe or drawers, instead it just has a rail for clothes. Call me old-fashioned, but I quite like putting clothes away properly, especially during a longer stay, as it looks untidy when everything is visible. The hotel’s ground floor was a little too young and trendy for my liking (music was quite loud when you were in reception, and the decor is very bright). But issues of style like that are very subjective, and maybe I’m just not the target clientele!