Friendly helpful staff. Very large comfortable room with plenty of nice toiletries. Fridge and complimentary bottles of water. Good well stocked tea tray with tea, coffee , sugar, hot chocolate and biscuits, but didn't get any milk. Lovely spa area and pool. Very good breakfast.

The location of the hotel is in Shipton Mallet which as a town wasn't very inspiring although the fish and chips takeaway with the attached restaurant was excellent. The evening meals at the hotel were a bit expensive and hadn't got anything on the menu my partner liked but the location was ideal for visiting places like Glastonbury and Wells

The spa and Maddie was delightful as always (as this is our 3rd visit). We really like the fact it never feels overly crowded. However, the highlight of our stay was our amazing room- it was genuinely better than where we went for our honeymoon! It really was so special. Special shout out to Peter on reception! Breakfast was very lovely also. I know some people have complained about the dining wait time, but what do you expect when everything is cooked from scratch?

We are well travelled and honestly, we cannot recommend this place highly enough.

It's a charming Country House building, with contemporary interiors rather than stuffy traditional furnishings. It feels lived-in rather than boutique luxe which is perfect - it invites you to relax, dress informally and have fun. The staff are super-friendly and looked after us really well.

Very little - they nailed all the (to me) important things. Little cartons of UHT milk would have been handy for the in-room tea/coffee making facilities. Though reception cheerfully brought fresh milk to us when requested, they may have been less keen to do this at 6.30am.

We have been before and there has been some lighter and more neutral redecoration, although I liked the old dark reds and Monty style particularly in the spa which now is much brighter, but the bar redo was really funky. The food was much better than last time we came and was excellent especially the dinner

We preferred our Adam and eve room we had last time as the room opposite is dark and near the road so a bit noisy.

I thought this venue was great value for money. The room was large and spacious and the price included breakfast. Don’t get me wrong, the rooms are rustic in fitting with the older building. But because it was so spacious it didn’t impact anything. The staff were all delightful the moment we arrived till we left. The booking in process and bringing us a pot of tea was a lush touch! We had a fabulous stay and would definitely return.

The bathroom needed an update/ to be finished. ( Strawberry Hill)

The room was lovely with a private outdoor patio to enjoy the sunshine, large bathroom and a very comfortable bed. The food and bar selection was superb and the garden was perfect to sit in and enjoy the sunshine and have a few drinks. The staff were great, very helpful and friendly. Thank you for a lovely stay.

The taps in the rooms were too short to be able to fill the kettle with water for a hot drink.

Quaint room, great restaurant and menu/food, courteous and helpful staff, lovely lounge and bar seating, check-in/ checkout smooth, wonderful garden/terrace/surroundings.

Room was a bit tired for the price - broken toilet seat, curtains didn't close. Thought dinner was overpriced.... £29 pp for one mains course. First evening bar was very understaffed.... two trainees who couldn't serve a bloody Mary or the cocktails on the menu, second evening much much better, no complaints about that.

Charlton house was the former building, meaning that the hotel has great access to the road, great parking facilities and even ev charging stations! Loads of green cover in the property is a plus, and the connection to the gardens from the ground floor room just made it easier for us to enjoy the greenery! Excellent Spa facilities, amazing jacuzzi and hot tubs, sauna steam Rooms,

Loved the spa! Lovely room and some amazing features in the building. Staff were lovely and friendly. Evening food was delicious.

The decor is 'patchy' some lovely design but in places a little unloved and lacking cohesion. We were woke by a noise but the team were lovely and came straight up to help us. The breakfast menu didn't have clear pricing and was expensive for quite standard fare.

The reception staff (Aaron and Beth) were instantly likeable and helpful. The bar and waiting staff were also friendly and attentive. The room was so comfortable with great facilities and a gorgeous little private courtyard.

It's only a very small pointer, but as you have several options for dairy free milk, you also need to add a dairy free butter to the mix. Plus the aubergine steak was so squishy I didnt enjoy it. But the sea salt and paprika chips were so delicious.