food ok

our flight was delayed for 24 hours so i provisionally booked in for another night . the next lunch time the receptionist asked us to pay for that nights room booking which i did. I asked why dozens of people were waiting in the foyer and was told they where being booked in and paid for by TUI due to the flight delay. as i would clearly qualify for this block booking i asked to cancel the payment i had just made but was told it was non refundable. I consider the receptionist cynically took the payment know full well that TUI were arranging accommodation. obviously TUI could cut a better deal than i could so Novatel went for the biggest reward.

Convenient to airport. The bed was comfortable and clean. Security is good to use the lifts. Some staff were polite. Some were not so. Easy to depart and leave room key at reception as it 3.00 am when we departed the hotel. The food was very good, but it was a limited menu & and there were not many healthy choices.

There is no menu in the room for room service. Apparently, everything is done on line./scan. Not everyone is ok with that. Just put a book/folder in the room. So we had to try the bar or restaurant. Couldn't find table in restaurant although tables were empty and and it was only 8.45. No one came to those tables later. We sat in the bar (same menu) but no free tables. Therefore, we had to sit on low settees with low tables. It's not the most comfortable to eat.

The staff are brilliant, friendly and customer service was second to none. The location was fabulous for the airport. We ate in the restaurant and the food was excellent. The sofa bed in this room was really comfortable - maybe fitted sheets would be better as the single sheet didn’t cover the sofa fabric and it was a bit scratchy.

We were advised that there are no twin rooms so we had to get a family room with sofa bed and queen bed. We were advised that all these rooms came with showers over the bath and none had step into or walk into showers. It wasn’t ideal but we coped. However we were given a room on our post holiday overnight stay in a room with a step into shower and a queen bed and sofa bed?!? So it appeared they do have more suitable options! As a disabled person, not having a twin room in a hotel is disappointing especially as I travel with a carer or family so don’t share a bed with them.

Booked the Novotel for ease and proximity to Birmingham airport - across from the main entrance. I've stayed in a Novotel before. Greenwich, London, about 20+ years ago and wasn't impressed so didn't have much expectations... How wrong was I?! This place was wonderful. The room was lovely. The bar area and restaurant was awesome and the staff were superb! I live in Kent and had to train to Birmingham for my flight so arrived the day before and booked the night at Novotel. Would I stay here again? Absolutely. In fact, flying from Birmingham is a better experience than flying from Gatwick of which I live 50 minutes drive from. Novotel.... You pulled it out of the bag. Thank you,!

Nice, warm welcome. Very comfortable, spacious room with large bed, large TV, excellent shower/bath, and bathroom products. Due to storm Darragh, our Saturday evening flight home had been rescheduled to the following day, so this was an unplanned overnighter. Thankfully, we were able to get somewhere to stay at short notice. The room was very well soundproofed - an important factor given its proximity to the airport. The breakfast selection was excellent - one of the very best around, and we were very appreciative of the availability of gluten-free options. The female breakfast supervisor was very accommodating and kind (4-letter name, sorry we forgot the actual spelling, but think maybe 'Puni'). This was a feature of the hotel.

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We chose this hotel as an alternate to our original booking due to a really bad experience in the former hotel. This place was really good a wide variety of beers and ales.were available and well chosen the food we had for both breakfast and our evening meal was so nice freshly cooked with care and attention well presented and flavoursome. The room was well presented very clean and comfy, and managed to have a really good night's sleep extraneous noise was kept to a minimum even though it was next to the airport in Birmingham very little noise from the aircraft engines was heard. There were tea and coffee available and there was an option for the hotel staff to escort you with your luggage to the bag hall in the airport, overall a very good night's stay .

Although there was a lovely food choice, it was restricted as to what was on offer. No real not likes a very enjoyable stat

The hotel was literally steps away from the airport. The check in staff were extremely friendly and kind, and it is a short shuttle ride to the NEC (I was staying here for an event). The room was clean and comfortable and a really good size for a slightly longer stay. Breakfast was excellent and the one meal I ate at the hotel was also decent. There is a secure left luggage room only accessible by staff, which was great on my final day.

The communal areas can be a bit chaotic in the evenings, and getting the bill after my evening meal took a long time. The wifi is good, but in this day and age it would be nice to have secure wifi rather than an open network. But overall this was an excellent hotel and I would not hesitate to stay here again.

The room was a decent size even with the sofa bed pulled out, with comfortable beds, and good quality bedding. Liked that there was a mini fridge too - and complimentary cans of water - so that we could store some snacks for the evening. There was enough coffee/tea for our one-night stay also. There was a small gym area so was able to burn off some extra calories, and football was on in the bar. Location is perfect for departures, being right across the road. We had a 6am flight so was able to check in the bags the evening before (TUI flight - we went around 8pm and there was no queue), and head straight to security in the morning (3:30am - which was also really quiet and hassle free). It was well worth it and saved a lot of moaning from our young, tired boys. If anything, we left the hotel too early and had a long wait in the terminal instead, waiting to board. Really good price for the location and the convenience.

Nothing that really affected the stay but just a few inconveniences... The cups provided in the room are tiny and not worth making a drink in. We went to the bar to get some bigger ones. Also, only 2 glasses were provided even though there were 4 of us booked on. Nice, big TV but the volume is limited. I understand why this is done but seemed too quiet, and we had to use subtitles. We had to check out way before breakfast started, so it would be nice to offer a grab bag type breakfast.

Last time I travelled abroad from Birmingham I booked into Travelodge - a big mistake. The hotel was nowhere near the airport, the place was chaotic and badly staffed. 3rd rate restaurant. The staff at Novotel were helpful, friendly and appropriate. I had bought food from M&S at the airport as my experience at TL was so bad. Next time I will eat at this hotel and feel it is part of my holiday! As a traveller with sight loss I find getting to my destination quite scary. Will book into Novotel next time - thank you!

Always good to think about lighting and how 'glare' can be off-putting. Yellow is the easiest colour to see & good to think about when designing corridors and showing where lifts are etc.

Room very spacious, bed very comfortable which is very import when travelling. The Hotel is very convenient for the airport, just out the front down the steps over the road and your in the airport.

The food is quite good we had 3 starters as we weren't very hungry but found that they were very small for the price you paid, Crispy calamari £9.99 and it was half those little cans no bigger than a flower pot with about 8-9 pieces in so £1 each basically! Chips which are as cheap as chips the same. £5