Everything was convenient. Close to all amenities

Short staffed. Long waits for meals. Confusion about gluten free menu. A hard copy was available for 1 of our group to review at 5 o’clock. At 6.30 we were informed that they were not available and we would have to download the app to view. Fortunately we knew what was wanted but was told the sea bass was replaced by salmon but new menus had not been received. As you are fully aware people who need gluten free food is a medical issue as opposed to vegan or vegetarians who have special menu conditions easily available. It’s time that the gluten free options are also readily available !!!!!!!

The Inn was clean and comfortable with friendly welcoming staff throughout our stay from housekeeping to bar and restaurant staff. The bedroom was spacious with plenty of hot water and fluffy towels plus bath and shower. The parking was easy and the location was just on the edge of Whitby, easy to reach but quiet. The evening meals were exceptional , a wide range of choice and all delicious. There was also a wide range of choice for drinks and breakfast. The Inn was also great value as we were given 20% discount on the evening meals as we were staying at the Inn.

The room was of an excellent size. The bathroom was a wet room which was great. The pub side of the building was clean and tidy. I cannot say enough about the staff. Every one of them tried to please us to the best of there ability. Extremely pleased with there efforts.

The quality of the food was good but could have been better with a little more care and attention to detail. The room was cold with a cold bed, there was no instructions on how to alter the heating / aircon. The shower curtain needs to be replaced with one that reaches the floor so the rest of the floor can stay dry when you get out of the shower.

everything went well for us. room was great, comfortable, bathroom lovely, food fantastic and staff wonderful, lovely ambiance, beautiful view out to the harbour in the distance, and the sea,

there was nothing we didnt like, we had stayed with you just the week before, for one night and everyting was perfect then. we went on from you on that earlier booking, on to bridlington, stayed two nights there, at the lobster pot by marstons inns, to see a band at the spa, that was brilliant too. from bridlington we went to scarboroughsupposed to be three nights at the premier inn , north scarborough but it was dreadful, so we cancelled the last night there and came back to you, via a simple phone call with your main marstons phone number. we will definitely stay with you again.

Loved everything, lovely staff, lovely pub, rooms spotless and separate from bar and restaurant. Staff went above and beyond which made our stay extra special for my wife's 60th birthday. Paula did a wonderful job making sure our group of 12, who stayed for an evening meal in the restaurant were all served at the same time with piping hot food, which may I add was all delicious. From checking in to checking out the management and staff was exceptional. The location was good with plenty car parking spaces. It was about 20 to 25 min leisurely walk to Whitby Harbour and town all downhill, but would recommend return on bus or taxi unless your fit and don't mind walking up hill. Taxi averaged £ 8.00 thumbs up 👍to the penny Hedge. Would highly recommend and will definitely stay again on our next visit to Whitby.

Nothing I didn't liked

Room was spacious, comfortable and spotlessly clean. Amenities very good, nice little touches, tea tray, good quality coffee and even peppermint tea. Entrance and hallway was light and airy yet warm. It was spacious and spotlessly clean. The whole place was meticulously maintained. Exceeded expectations. It was a good job I didn’t take notice of picture depicting room as it did not do it justice. Nice pub, food good and reasonably priced, good breakfast selections. Staff were friendly and very helpful.

Photo of room in ad needs changing as does not do the room justice

Room was clean and comfortable - Maybe a small fridge could have been provided, i was hapy that free bottled water was available from the bar.

I paid for the late check 1pm at a cost of £20 however, at 12.59 we received a loud knock at the door from the tall gentleman who initially booked us in and shouted are you ready for check out its time. When I replied ok will be 5 mins i never got a response which i thought was very ruse and I believe this gentleman needs some serious training in customer care, He is definitely the wrong man for front of house dealings with customers, when we went into the restaurant for lunch even the young waitress said to me and my partner to ignore him and sorry that he banged on your door, which was a little unusual especial as she said this quite loud in front of many other customers eating lunch. Change this gentleman attitude or change him all together and you have a perfect Accomodation.

The location was excellent, easy short travel distance to both Whitby, and Robin Hoods Bay. The rooms being a separate building just across from the bar / restaurant was perfect as, travelling with two children, we were not disturbed by any noise. P.S Staff very warm and friendly.

The only small gripe was that the bedside tables were very small and close to the lamps, so we couldn't place our glass under the light, or have enough room for the phone, remote & glass. That's it, everything else, no issues.

Room was clean and beds comfortable had a good nigh sleep

Choice of menu is poor and does not cater very well for vegetarian or non Alcohol based meals Breakfast -bad experience , could not get as basic as scrambled eggs . My wife's breakfast was a thin layer of avocado and nothing like we expected . To make it worse it came with bacon when we did not ask for it (we do not eat pork) and when we mentioned it was simply taken off rather then Replace with a fresh meal not exposed to the meat

Check in was easy and the receptionist had all our details and explained everything very well. The room was clean, modern and everything was well stocked. Breakfast was good value for money and very well cooked and presented. Ample parking in the car park and the location was easy to find both on initial arrival and meeting our friends who lived locally. All the staff we encountered both in the hotel and pub were friendly and efficient.