Ideal location opposite Guildhall, near Windsor Castle, shops and short distance from Windsor Royal station (Slough line). Responsive staff when reporting room defects (a few) and kind, courteous service from concierge Mathew and colleague re: our request to leave baggage in their care for a few hours after checking-out.

From Reception experience (on arrival) it appeared we had an excellent deal through Booking.com, compared with usual rack rate. Had to upgrade at cost of £25 to enable us to check-in to a superior grade room, as our basic room wasn’t ready 2 hours prior to regular 3pm opening. However, ‘superior’ room had a number of basic defects, all of which could have been noticed prior by housekeeping - eg entrance door needed both hands to open (stuck to frame), thin/limp pillows needed replacing, lavatory had continual slow flush. Receptionist took notes when these were reported. Suggest a small card is made available in room allowing guests to note such defects, to hand it at Reception / expedittheir repair. Thistle Hotels cleverly had these in my earlier experience.

Close proximity to the Castle’& other things planned for our trip

We were advised to book early if we wanted to eat in the restaurant, which we did . However, when we went down for dinner which incidentally was a Birthday meal of which the hotel was advised at the time of booking. All the tables (7.15pm) were laid up for breakfast , the restaurant was empty & we had to wait to have a table made up for dinner. On reflection we should have gone out & found another restaurant but it was all a bit embarrassing.

It is on the high street just across the road from Windsor Castle. All bars and restaurants are within a 5 minute walk. A fridge in the room means you can keep drink and food. I would stay here again.

Booked a double bed 5 months prior to visit, but given twin beds that could be attached into 1. The hotel did give us another room, but we thought the new room should have been allocated to us in the first place

The location was excellent , right in the middle of Windsor High Street . The staff were attentive, professional but friendly . Our room was spacious , modern and comfortable. The separate dressing area and modern bathroom were great and the sitting area in the room was really useful . We ate in the hotel for dinner and this was good . The best selling point for us was that it was dog friendly too , and taking the dog , we didn’t have to compromise by going in an inferior room . The dog was allowed in the bar area which enabled us to eat at the hotel too which was a bonus on days when it was raining and staying in was preferable. A great stay , would definitely recommend.

The only down side for us was , that being on the busy high street , there was no where to stop the car to unload the luggage in front of the hotel . This meant stopping on the nearest car park and taking all the luggage and the dog up hill to the hotel in the pouring rain . Once there , the staff were rushing out to help us and this was only a small negative that can’t be helped due to the prime location next to Windsor Castle.

The proximity of the hotel to the castle was great. Plenty of shops and restaurants to choose from. Breakfast was ok, offered variety. All Staff members were very friendly. Great concierge team. Would like to especially thank Matthew who helped with our wheelchair requirements.

Breakfast: we would have liked to have seen more freshly produced products I.e. bread, croissants muffins. Sausages looked under cooked (insufficiently browned) tasted ok. Bathroom: under the rim of the wash sink and toilet could be cleaner. It was black. Water from the Shower leaked onto the floor, under the toilet. The bath has a high rim and a little awkward to step into to have a shower

Friendly & efficient staff - sorted out problem we had quickly & let us check out an hour late. Nice big room with comfy bed & modern shower room Lovely reception area with plenty of sofas Location - right opposite the castle & near to all shops, restaurants, etc.

Had to change our room - unfortunately new room fridge wasn’t working & no water but only there one night so left it. Handy car park with valet but £36 a night! Hard to find car parking so decided to go for it but so expensive Ordered breakfast in the room as tired - some of order wrong, not very pleasant, no condiments. Think it would probably have been nice if we’d gone downstairs to have it.

Location fine. Was told when booking in that breakfast was included in my booking. However, when arriving for breakfast we were told it wasn't. We therefore said we might as well have breakfast as we were there. Although I agreed to full breakfast. Provision of eggs & various other things were poor.

See above. I told dining room manager we would only have Continental & £18 per person doesn't represent good value. We therefore had breakfast on second morning in another establishment.

Location. Beds very comfy. Good amenities in room, including iron, ironing board, robe and slippers. All staff very friendly and helpful.

The fact that one of the 3 rooms we booked was supposed to be an accessible room, but on arrival that room had a shower in a high sided bath, but no shower cubicle, so it wasn’t accessible. (Staff were able to change the room for one with a shower cubicle, but it meant we weren’t as close as requested on the booking). Shower controls slightly difficult to work out in all rooms. Shower screen seal on bath leaked, letting water puddle across the floor. No extractor fan in bathroom, or toilet brush. Sink taps and waste (around plug hole) had limescale build up.

I stayed two nights at Macdonald Windsor with my daughter, primarily to visit the castle, for which the hotel location could not have been better. We took advantage of reserved hotel parking; this eliminated any parking hassles. The room was comfortable, welcoming, well-equipped and spotless. The location is excellent not only for the castle but also for a browse around the shops and a short walk to many good restaurants. We ate a casual dinner in the bar; good food and great service, and prices were not unreasonable. We enjoyed an excellent breakfast on both mornings with a wide choice of cooked or continental; again, staff were very attentive and keen to respond to any requests. A special mention to Matthew the Concierge who greeted us warmly on arrival to assist with parking the car and also checked us out efficiently and sent us cheerfully on our way with cool bottled water for the journey.

Very good location opposite the castle. Beautifully presented reception, bar area & breakfast room. Rooms comfortable & a good size with nice modern shower room. Had fridge & tea/coffee facilities & lovely big comfortable bed. Staff attentive, helpful and polite - especially the valet who helped us with our car & cases. Been before & would come here again if in Windsor

Mix up with rooms. Asked for a castle view when booking for our American friends. Even when checking in receptionist said they had one. Got to room & it was looking onto a brick wall!! Got rooms changed but a bit embarrassing. Be good to have a smart TV these days