We stayed here because of its proximity to RHS Wisley. The rooms are comfortable if a little basic. The meals are plentiful and delicious. All the staff are very attentive and go the extra mile to be helpful. There is a lovely outdoor seating and dining area, with picnic tables and flowering tubs.

Some areas needed a good sweep and a dust The dining area still had the weekends wedding confetti on the floor , and our room had tea spills down the walls. Our shower head was loose and would not stay up in position. The car park cost at £10 per day comes as a shock, especially when you are staying there. I dont think it's their car park?

The hotel has lots of character, being an old coaching inn, and a nice garden area. The restaurant was very good for dinner - good quality dishes at reasonable prices. Overall good value for the area.

The breakfast was rather average. Also the rooms don't have air-conditioning and the window didn't open much, so would not be good in hot weather. It was very warm even in average summer weather They don't offer any alternative to the fairly thick duvet - we ended up removing the duvet cover and sleeping under that. There was a fault with the fire alarm in the middle of the night which hopefully was a one off

I was upgraded to a room with a bathtub, which I had asked for the day before but had been told it was not available - nice surprise. There was masses of boiling hot water. The room was large and clean. They stored our bikes under cover and securely as promised. There was a good selection of dishes in the restaurant and dinner was served quickly. Breakfast also good with plenty of choice. Poached eggs cooked to order. The staff both at reception and in the restaurant couldn't have been more helpful.

My room was on the main road and a bit noisy.

Location was very convenient and staff were very welcoming and friendly

On a 3 night stay we were not offered any service to our room (no bedding changed, no fresh towels) there were 2 of us staying in this room and we were only supplied with 1 hand and 1 bath towel, and there was only 1 bottle of water supplied, there were a few areas in this accommodation need a bit of attention in the cleaning area, one of the day's we stayed it rained heavy all day and there was no sheltered area if your a smoker, no extra toilet roll or sanitary products were offered during our 3 night stay

Stayed for one night to meet with friends. The room was comfortable and warm when we arrived - good sized shower cabinet in the bathroom and all was clean and tidy. Had dinner in the restaurant with our friends - the food was fresh and well cooked - everyone had something different and we sent back 5 clean plates! Breakfast was in a pleasant dining room. The cold table was fairly basic, but adequate, however the hot menu was good and obviously cooked to order.

Whilst the warmth of the room on our arrival was very acceptable, it did stay that way all night, so was a little too warm for sleeping - there may have been a thermostatic control, but was not prepared to get up in the middle of the night to search for it. The shower, though a good size, did leak on the floor, which made it very slippery. Coffee at breakfast, although served in a pot, was lukewarm, had to ask for a hotter refill.

The staff were very polite The evening meal was good The breakfast was OK

Having to pay for the car park, we can't remember having to pay when we stayed in May 2023, this would make us think twice about staying again The dining area was not very clean, dirty chairs and floors, both needing a good clean, chairs needed crumbs brushing off The carpet in the main building up the stairs and on the landings were filthy, badly stained The chairs in the bedroom needed a good hoovering, dusty and dirty

The food and staff were all good. The beds and room very comfortable. It took us a while to find the second set of towels as one set was in the bathroom and one in the wardrobe. We also only had one bottle of water and one paper cup and no teaspoons. We were only staying one night so a bit late to rectify when we realised. Overall though a nice comfortable stay in a lovely old hotel in a good spot and we would stay again. However, I was very surprised that, as guests, we had to pay to stay in the hotels own car park.

I didn’t like having to pay to park in the hotel’s own car park attached to the hotel.

Enthusiastic staff, clean room, excellent food. Our room was at the back, so very peaceful. All staff very helpful especially the cleaners. Fantastic garden to sit out in and lovely pub atmosphere.

The chairs in the pub area and restaurant were really filthy. I arrived early for check in and was told that I couldn't check in until 3pm. I was told that as soon as a room was ready they would come and find me. No one did and I found myself at the back of the queue on checkin at 3pm after a wedding party.

Lovely environment within the hotel and pleasant helpful staff.

Vegetarian breakfast was poor. Sausages were shocking. Please think about using Richmond meat free sausages. So, so much better. Didn't appreciate just getting 3 halves of tomatoes as our "alternative " to black pudding and bacon. Really felt like, as a vegetarian, that we were a bit of a nuisance and so we just got extras of other stuff. Do better, please!

Excellent location for RHS Wisley, where I visited. A characterful hotel with Very friendly staff Light and very good decor in the restaurant with a lovely conservatory area and outside eating area

Although my stay was very comfortable I was rather disappointed in my room. The room I stayed in right at the back near the car park, although having clean bed linen seemed rather dark to me with inadequate lighting. Overall it had a rather worn feel with some stains on the carpet and some crumbs from a previous guest, and a loose floor tile in the bathroom.