Heather and the pub staff were AMAZING! Everyone was kind and helpful. It was very clean and well decorated. The food at the pub was great.

The housekeeper was turse, inattentive, dismissive, and rude. The kitchen was locked several days when it was meant to be open. The coffee and tea supplies in my room were never restocked. I asked for a new Kettle because it was gross, moldy and filmy. She told me to just rinse it with water. That's normal. I disagree. Kindness is free. It doesn't cost you anything.

Third stay here as it suits my needs for my visit to Thorpe park and Chessington woa then just across from the train station for my day out in London Booked the on suite room this time and is very comfortable and well worth the extra money

Parking outside the hotel is free but sometimes it gets used by train passengers and is frustrating when there isn’t one available to use

Location. Late check in. own key to door after hours. Quiet at night. Car parking free, great for excursion to London.

Staff a bit loud at 7.30am below room in pub. Noisy fan in bathroom (room 4). Breakfast a bit basic. No blackout curtains. Some orange juice would be nice, but you pay for what you get and £80 midweek is good value.

Room clean recently decorated. Very close to Station so great for access into London 30 mins. We had a twin room ,beds very comfortable and clean. Breakfast room had cereals and toast and microwave and fridge.

The access to the room when pub is shut was via a side door near smelly overflowing bins. We parked by side gate and went out for the day to find a note saying access to gate was needed. They should take car reg numbers & tell people to not to park there, A sign is needed. No food available on Sundays after 5pm so we had to go elsewhere..

The property was in a brilliant location, right by the train station. The room was very spacious with everything you need and very comfy beds. Staff were also lovely!

It was brilliant, only downside is that it was a little noisy as the pub stays open until 11. You can also hear the trains going past which may be loud for some guests however, didn’t bother us.

This is good budget accommodation in an area where most other options are quite expensive. I arrived about 10pm, so quite late, but that wasn't a problem as the pub was open until 11pm. The kitchen was closed, but the host kindly pointed out that the takeaway pizza shop opposite was still open, and she let me eat my pizza in the bar. The room was fine, and there was a 'serve yourself' selection of cereals and toast available for breakfast. location was handy for Mercedes-Benz world, where I was attending a conference the next day.

Very good value for money, considering the location. Rooms very clean and redecorated. Serve yourself breakfast was good, as we had an early start. Room nice and quiet, despite being above a pub

One of the twin beds was uncomfortable, with broken springs. Bathroom a bit tired, but value for money. Limited parking, in about 6 bays in front of the pub

The location by the train station is perfect (25 minutes by fast train to London Waterloo). Rooms are spacious, clean and comfortable. The guests kitchen (with microwave) is a bonus. Breakfast cereal, toast, milk, tea out. The staff are friendly. The bar and restaurant downstairs are great. There are also several other good restaurants in the town. During the day, don’t miss Ciccio’s cafe.

Friendly staff, very clean and in an ideal location for my trip. As well as ease of checking in and out and the price I paid was great value for money. So I would definitely use it again and recommend it to friends and family.

Did not find anything to complain about. Which is unusual for me! As I am fussy.

Very comfy beds, kettle boils fast. Pub/bar looks great Would be great if we were there for the pub/bar also.

Whilst I appreciate the bar/pub below, it was very load until close. I did however go quiet as soon as it did close and then was a great night sleep.