Decor throughout the pub and the accommodation was eye-catching and very pleasant. The room with a view of the water was lovely as it faces almost directly east, you get the sun coming off the river in the morning. Plenty of free parking, large waterside terrace. Very well-stocked mini-bar, good complementary tea and coffee. Great cooked breakfast options and viennoiserie at breakfast. Manager went above and beyond during our stay with the provision of a camp bed. Very well-stocked bar in the pub, reasonably priced food.. Location is excellent.

Breakfast not great value if you don't go for a cooked option, croissants etc ran out on Sunday (understandable in the circumstances as the team was dealing with an emergency). Unsure what the voltage is in the rooms, but rapid chargers didn't work. Minor gripes really.

The room was very spacious, great design and decor and strong water pressure for the shower too. The bed was comfy and they had all the amenities we needed too! Even an Iron and Ironing board! It was above a pub and they provided food and drinks with a lovely view of the river which was pretty to look at on a sunny day. Staff were very friendly, polite and accommodating too! We really liked our room and it exceeded out expectations!

Our view from the room was a car park, but since we were just staying one night - it wasn't a big deal. Our friends had a view of the river which was better. The food was ok, we had bangers and mash for dinner but it was incredibly salty (especially the gravy and mash). My partner also had fish and chips but his mushy peas were very salty... Our friends had the same problem that night too on various dishes. The service for food is incredibly slow and we had to check with staff countless of times when it was arriving especially for breakfast as we had a wedding to attend.

Our room was beautiful! It was generously proportioned, as was the shower room. The feel was relaxing, romantic and very comfortable. Given it's near a main road, the sound insulation was brilliant. Excellent acess to a guest car park included in the price of the booking too. We had a wonderful dinner and breakfast. The staff should be commended for their hospitality and customer care - especially in the restaurant.

Very minor, but a few more tea bags and milk sachets in the room would have been helpful. We didn't get around to asking for more, but I'm sure that if we had the staff would have provided them.

Loved the location. Lots of free parking. My husband said fantastic breakfast. I don’t eat breakfast. Good size room. Lovely shower. Hot chocolate and teas and coffee in room. Fridge with milk and lots of extras. They were a bit pricy. We took our own wine etc for room. Friendly helpful staff. Lovely walk from chertsey bridge to shepperton, about 2 miles. Lovely ferry cafe by lock.

Didn’t like the surprise of £20 per night for the dog. Doesn’t say on booking. Com. Does on their online booking if booking direct with them. I think that is excessive. Have paid £20 for a whole stay at other hotels. They do supply dog bowls, bed and a box of treats, poo bags, t-bag that I’ve never heard of before for a dog. I would prefer not to have all of that and pay less each night as my dog likes her own bed, bowls etc.

The hotel location is 7 minutes away from thorpe Park, which was ideal for us The staff were nice and friendly Hotel car park was fantastic as it was just outside the hotel itself Breakfast was amazing. I loved the eggs benedict it was so good. Hotel room was clean and spacious and loved the view

I wish I could of stayed more but didn't have a reason to stay longer but it would of been nice to hang out in the pub and have food and drink if we had time it was just such a lovely hotel would definitely stay again if we're that way again

Convenient location right on the Thames fur walking the Thames path with secure underground parking. The room was spacious with a large bed, view over the river and large shower. All newly renovated and smart. There was an xpresso machine and a good selection of snacks and drinks (paid for). The staff were welcoming and friendly.

Outside was scruffy and the common areas and bar were well worn. The food was quite basic, expensive and whilst it was adequate it was pretty uninspiring and service was slow. There was a bowl of rather old fruit at breakfast and some cornflakes - very limited but the cooked breakfast was good.

A cheerful venue, quite easy to find from the M25, well-placed for other local destinations - and beyond - rooms very smart, new, clean and well-appointed, a fair choice of food and drink in the bar/restaurant and food very nicely cooked and presented - including veggie options. Motion sensitive night-light in the bathroom - a genius touch

Minor points: our receptionist on entry omitted to advise us that we would need a 'token' in order to exit the car-park - a blank 'coin' to feed into a slot - result consternation and a little delay when we could not at first exit in the morning! Our room was indeed very 'new' and a knob fell straight off the shower when used! Not a big deal and if I'd had a small Allen key with me I could have tightened it back myself! No mirror light in the bathroom - rendering wet-shaving just a tiny bit tricky. Bar / restaurant 'well-worn' (but homely!)

Lovely Stay at The Bridge Hotel, Chertsey I had a really enjoyable stay at The Bridge Hotel in Chertsey. The riverside location is beautiful—perfect for a peaceful walk or a drink overlooking the Thames. My room was clean, comfortable, and had everything I needed, including a great shower and coffee-making facilities. The staff were warm and welcoming, and the breakfast was especially good. It’s a great spot for a relaxing break or a cosy weekend getaway. I'd definitely stay again!

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Nice decor. Comfortable bed

We were disappointed that in low season and with plenty of empty rooms on the riverside, we were given a room overlooking the carpark. I asked to change rooms and was told that this wasn't possible because I had gone through Booking. I offered to pay a supplement but was told this wasn't possible and that this change would be possible only if I had booked with them directly. It seems a bit unfair to penalise clients who come to them via Booking as this must be a way that many clients like me find them in the first place

We spent the day at Painshill Park and booked the Bridge hotel as we didn't want a long drive in the evening. The room was wonderful and it had everything we could need. It's newly refurbished and there's a lot of attention to detail. The bed was very comfortable, AC regulated temperature of the room, and the room was exceptionally clean. I can't fault it. The tub is the feature of the room and it was a treat to soak in. The water pressure for the bathtub (and in the actual shower) was strong and filled up quickly, and all the soaps and creams provided smelled incredible. The TV is not a smart TV and connected to a sky box, so if you're planning on using Netflix or a streaming site then it's best to bring an iPad. The view from the room overlooked the river where boats passed by. It was ideal for a romantic spontaneous weekend get away. The smaller touches like providing heated eye masks, and oat milk sachets for our tea and coffee made our stay even more comfortable and enjoyable. There was also a usable vinyl record player! The lady we met at check out was really lovely, it's just unfortunate no one else was...

As much as we loved the room, we did not love the service. Unfortunately that was the only let down. The bar staff are also responsible for the check in desk, and when I finally managed to get someone's attention, he treated us like an inconvenience. He gave one word answers, stared at us, or just shook his head at any questions. It put a damper on things at the start. Later on, when we came down to the restaurant for dinner and the same staff member treated us like an inconvenience, and later tried overcharging us with things we didn't order (they did rectify this, but had we not noticed we would have paid an additional £25 on our bill). Customer service is a fixable issue, so overall I would still recommend the hotel. Hopefully the owners or management provide more training to staff.