Loved the location. Lots of free parking. My husband said fantastic breakfast. I don’t eat breakfast. Good size room. Lovely shower. Hot chocolate and teas and coffee in room. Fridge with milk and lots of extras. They were a bit pricy. We took our own wine etc for room. Friendly helpful staff. Lovely walk from chertsey bridge to shepperton, about 2 miles. Lovely ferry cafe by lock.

Didn’t like the surprise of £20 per night for the dog. Doesn’t say on booking. Com. Does on their online booking if booking direct with them. I think that is excessive. Have paid £20 for a whole stay at other hotels. They do supply dog bowls, bed and a box of treats, poo bags, t-bag that I’ve never heard of before for a dog. I would prefer not to have all of that and pay less each night as my dog likes her own bed, bowls etc.

Convenient location right on the Thames fur walking the Thames path with secure underground parking. The room was spacious with a large bed, view over the river and large shower. All newly renovated and smart. There was an xpresso machine and a good selection of snacks and drinks (paid for). The staff were welcoming and friendly.

Outside was scruffy and the common areas and bar were well worn. The food was quite basic, expensive and whilst it was adequate it was pretty uninspiring and service was slow. There was a bowl of rather old fruit at breakfast and some cornflakes - very limited but the cooked breakfast was good.

A cheerful venue, quite easy to find from the M25, well-placed for other local destinations - and beyond - rooms very smart, new, clean and well-appointed, a fair choice of food and drink in the bar/restaurant and food very nicely cooked and presented - including veggie options. Motion sensitive night-light in the bathroom - a genius touch

Minor points: our receptionist on entry omitted to advise us that we would need a 'token' in order to exit the car-park - a blank 'coin' to feed into a slot - result consternation and a little delay when we could not at first exit in the morning! Our room was indeed very 'new' and a knob fell straight off the shower when used! Not a big deal and if I'd had a small Allen key with me I could have tightened it back myself! No mirror light in the bathroom - rendering wet-shaving just a tiny bit tricky. Bar / restaurant 'well-worn' (but homely!)

We spent the day at Painshill Park and booked the Bridge hotel as we didn't want a long drive in the evening. The room was wonderful and it had everything we could need. It's newly refurbished and there's a lot of attention to detail. The bed was very comfortable, AC regulated temperature of the room, and the room was exceptionally clean. I can't fault it. The tub is the feature of the room and it was a treat to soak in. The water pressure for the bathtub (and in the actual shower) was strong and filled up quickly, and all the soaps and creams provided smelled incredible. The TV is not a smart TV and connected to a sky box, so if you're planning on using Netflix or a streaming site then it's best to bring an iPad. The view from the room overlooked the river where boats passed by. It was ideal for a romantic spontaneous weekend get away. The smaller touches like providing heated eye masks, and oat milk sachets for our tea and coffee made our stay even more comfortable and enjoyable. There was also a usable vinyl record player! The lady we met at check out was really lovely, it's just unfortunate no one else was...

As much as we loved the room, we did not love the service. Unfortunately that was the only let down. The bar staff are also responsible for the check in desk, and when I finally managed to get someone's attention, he treated us like an inconvenience. He gave one word answers, stared at us, or just shook his head at any questions. It put a damper on things at the start. Later on, when we came down to the restaurant for dinner and the same staff member treated us like an inconvenience, and later tried overcharging us with things we didn't order (they did rectify this, but had we not noticed we would have paid an additional £25 on our bill). Customer service is a fixable issue, so overall I would still recommend the hotel. Hopefully the owners or management provide more training to staff.

Nice decor. Comfortable bed

We were disappointed that in low season and with plenty of empty rooms on the riverside, we were given a room overlooking the carpark. I asked to change rooms and was told that this wasn't possible because I had gone through Booking. I offered to pay a supplement but was told this wasn't possible and that this change would be possible only if I had booked with them directly. It seems a bit unfair to penalise clients who come to them via Booking as this must be a way that many clients like me find them in the first place

It was a nice, quirky stay. Very well presented and the rooms were cosy.

Upon arrival staff were quite cold and unwelcoming. There was a current visitor enquiring about something, stood before us, he was being dealt with by a member of the reception team. There were two other team members stood behind the counter who did not acknowledge us, smile or support with our check in. We asked if this was the right place for checking in and were faced with “there is somebody in-front of you so you’ll have to wait”. We knew someone was stood in front of us, we didn’t appreciate the passive aggressive response. These two members were clicking through the computer, one on his phone. Just not the service I would expect after a 5hour car journey to then be stood waiting 15 minutes to check in. All other staff were pleasant.

Good sized room, very clean and comfy. Sweet view of the river. Loved the little night light in the bathroom. Food was good (although the burgers were a little over seasoned for our taste). Staff were friendly and helpful, shout out to Kelvin who never seemed to stop. Also very understanding/ accommodating of my food intolerances.

Parking is very snug. Larger cars may struggle a little.

Easy parking. Good location. Very friendly and helpful staff. Nice room. Spacious. Small desk so could do some work. Plenty of sockets including for USB charging. Good shower. Air conditioning. Free coffee. Good size safe. Additional food and drink in the bedroom (cost extra). Ordering food from the bar was easy and they were very flexible, which was appreciated. Weather was warm and dry so we could sit outside to eat. Small floor-level light in the bathroom actuated by movement - useful if needed to make a nocturnal visit to the bathroom.

One aspect of the breakfast. Whilst there was a good choice of cooked meals and some pastries, there was minimal choice if you prefer cereal. The only thing was granola which tends to be higher in sugar. Small choice of yoghurts. No bran, wheat, prunes, fruit (other than apples & oranges), seeds, etc. That may all be fine for most people but the question asked is what we didn’t like, and that was it. Two other niggles. Would have been helpful to have a light over the bathroom mirror (easier shaving) and a hook or similar to hang wet towels (the towel rail was too compact to spread out wet towels). But these were small things.

Absolutely loved the property once getting inside. The decor and general atmosphere was of such high quality. We felt welcomed and at ease, rooms were really comfortable and had all the little things we would love such as espresso maker, oat milk sachets and comfort. We arrived at 4am after a late tunnel crossing from France and the team looked after us every step of the way, extended our check out free of charge and met us outside to welcome us in dispite the time. enjoyed a brunch the following day with exceptional service. Have no reason to stay again as we live very far away but if I am ever in the area I will choose to stay here without a doubt! Loved it

Outside on the approach the building and car parked didn’t look as nice or high end as it actually is. Signage and the outside could be improved with outdoor seating, planters and possibly a building render in a more premium finish. However inside was fantastic!

Staff were as expected very friendly and experienced and with the rooms getting fairly recently updated it was an easy choice to stay as we have many times previously. Z

The fact that the only lift was out of service, we were told since February made access impossible to a top floor room we had booked as we had a wheelchair, staff accommodated us in a ground floor room which was fine, but April and no lift so guests still lugging cases up to rooms, oh dear !