This hotel was a pleasant, but unexpected find for us. Very cool location, particularly if you are a car enthusiast. With the Brooklands museum around the corner; the Mercedes-Benz experience center right next door; and close to all the amenities you could want - including proximity to the motorway - staying here made for a really unique experience. Our room was comfortable and really quite large, which we loved after 15 days staying in much smaller spaces. Breakfast was good, though a little expensive for what you got.

Staff were not rude, but were not particularly engaged or welcoming either. Also, while the room was large and comfortable it was also quite dark. It needed more lamps, given the lack of overhead lighting.

The hotel is in a great location, staff are very friendly and helpful, there is an excellent gym and the room sizes are great - we also enjoyed a fantastic dinner in the hotel restaurant. I would definitely stay again.

Nothing negative to say...

We love this hotel - can’t put my finger on what but it’s great.

Parking SHOULD be included in your stay, really annoyed me that it didn’t. I dont care if a 3rd party owns the parking. If you are customer led then sort it out. Please review your pet policy. When are you going to figure out the well-heeled love their dogs and do not mind at all paying extra for the room clean. If Gleneagles loves Pets then all British hotels should follow suit. We have just travelled around France and EVERY hotel lets you bring your pet and allows them in restaurants.

Location and facilities - but no flannels?

Reception - dropped car off and headed into London - were able to check in to one of our two rooms but would be charged £15 as early🤷‍♀️ We opted not to check in until 10pm when we returned. Check out - same lady- she sent her colleague to chase after us as she thought we had not paid parking. I had paid for 2 rooms and car parking for both cars so it was on our room billing. It was her honest mistake but her attitude was very officious and she did not apologise having had her error pointed out to her. Awful attitude sadly.

Facilities and fit out modern and in great conditions. Beds very comfortable. Friendly and attentive service. Hotel emailed in advance to check our beds configuration. We had the family room with two king sized beds and the room was pretty spacious. Modern bathroom fitting with shower room and bathtub (a nice change to the usual 1980s bathrooms you get in the UK). Breakfast buffet enjoyable. Was hoping to visit spa but ran out of time.

Would be helpful to have cotton buds etc in bathroom but not a big deal for us as we were only staying for a couple of nights.

The reception staff were amazing there was a guy called Isaac I believe so helpful allowed me to put some balloons in the room for my mother surprise birthday

The lady who works in the spa is very rude she charged us £80 for something we have already paid for. We kept telling her that the spa access was paid for but her response was she couldn't be bothered to look at the new system which is terrible to say to the customer. She done this to a few other customers as well she is bringing that hotel down someone needs to look into that

Lovely hotel, spotlessly clean. Modern and high end facilities, our family room was huge and had a view over the Mercedes-Benz world test track. The bathroom was really nicely done, the products provided also were nice to use. Breakfast buffet had good choice with cooked and continental options. My daughters loved pancakes from the pancake machine. The location is great right next to MB world and the Brooklands Museum which we also visited. It is a short drive/taxi ride to the nearest train station (Byfleet & New Haw) which is only 40 mins to London Waterloo. Much better value than staying in a Central London hotel.

The hotel charges customers who book through a third party (Booking.com) £14 per night for parking, but those who book direct don't have to pay. I think this is just plain unfair, a guest is a guest, surely it should just be factored into the cost displayed through the third party like breakfast was. The mattresses were a bit soft for our liking but ofcourse you can't suit everyone's preference.

The room was lovely if a bit pricey and it would have been cheaper had we booked direct with the hotel rather than Booking.com. The breakfast was good as were the poached eggs (you need to ask for these). Bar prices are a bit steep but if you are visiting Mercedes World then the location is perfect as its a two minute walk.

Did not like that we were expected to pay for the parking which in the end was waived. When the hotel is priced as this is, one would expect the parking to be free.

Room was excellent and very, very friendly staff. The restaurant had some upgrades in decor and menu since we last went and these are excellent. Particularly the steak which they are now specializing in. Complimentary parking was absolutely appropriate - now the charges have been put in on the parking..

There were three Christmas parties going on the night we arrived, so it was busy. This was good except the two nights I stayed there was no parking spaces left for me to park in. So this was a problem -- I had to drive around for 15 mins, or longer to find a somewhere to leave my car. There was no plan or alternative from Reception Staff who said: "It is very busy tonight ...!"

I have stayed here before many times, and this time,it was good to see it is still a smart and contemporary venue. Reception was pleasant enough, and the breakfast service was as good as expected.

It's common place now in more commercial hotels to have a surcharge for some things that would be goodwill elsewhere.Maybe it's responsible cost cutting post covid etc.It can create a slightly sterile relationship and an element of raised eyebrows that may seem challenging for those who work here. You probably have fewer complementary items than you may expect in the room and extra fees for delivering room service and residents' car parking to add to that. Hopefully, your food to the room takes less time from the kitchen to you so as not to be tepid. I'm used to the wall dispensers in the bathrooms at these types of hotels now.I would assume there are fewer and fewer of those little bottles provided before in landfill or as souvenirs in your own bathroom.