Location was good

Staff not overly helpful. I messaged in advance and warned we would be there earlier than check in but going to a festival. Was told if room is available we could check in. When I asked if we were able to check in got a flat no then was ignored while we just stood there even though we asked to store bags. I also had a reservation for lunch and stood for 10 mins in doorway while someone cleaned tables and ignored us so we left and went elsewhere. Room was on ground floor and very noisy, people walking past window at all hours, noisy neighbours. Bed and room were also both really small

Our room (45) was lovely. Decor a little dated in places but great value for money. View was stunning. Amenities in the room were perfect - lots of mirror space which I loved. Mattress was firm, but really comfortable. Shower pressure was excellent and really hot. Full English breakfast was absolutely delicious.

I think the continental part of the breakfast was a little lacking and not much variety, especially for the cost. A socket in the room behind the bedside table is faulty, and there is a wall panel coming away from the wall exposing what is behind it.

This is totally my sort of hotel. Give me a slightly past-its-best characterful hotel, full of history and charm, any day. Creaky floorboards, lovely old beams in the restaurant. Very quiet, peaceful setting, right by the River Thames. Beside a lovely church and attractive cottages. And yet so close to London and urban sprawl if you need it. Nice friendly staff. A great breakfast. Decent dinners.

A bit of noise from the kitchen air con below my room in the rear of the hotel. Not too bad though.

Property was very clean, bed huge. The man who was on reception morning shift couldn’t thank him enough he made our day, was very polite, informative and helped us with our queries to get into London and to “explore”

- on a night time, came back at hotel around 11 there was nobody on reception for me to collect my key. Couldn’t find anybody, instead walking around the hotel finding someone. - the club room, not worth the upgrade personally we thought as a couple. - Check in time 14:00 thought that was very late? - Location wasn’t ideal, nothing around. The only good thing is the train station is up the road…

Very comfortable room, quiet, nice view of the river. Semi-rural location about a 20-minute walk from train station. Some nice walks available close by. Food was good, and the bar/lounge was nice, but could be better with more staffing and more of a welcoming/ “stay a while” atmosphere. Staff generally accommodating.

Minimal information provided , dining room hours seemed odd (i.e. dining room was closed on Sunday evening, but this info wasn’t posted anywhere). Staffing levels seemed inadequate (a common problem these days). No lift/elevator.

location was good, breakfast served hot and delivered efficiently. polite and friendly staff, very comfortable and spacious room, water hot but just had to run it a while. mentioned lock on the door was faulty but was sorted out with replacement new lock when arrived back in. duty manager very helpful. good choice of evening menu and was very tasty and reasonably priced.

looked a little tired inside just needs a good freshen up.

The 3 reception staff that we had contact with were great especially the 2 (Saturday morning & evening) that also worked the bar at the same time. The location is fantastic and I loved the 'old world' charm of the hotel and the buildings around it. The bar area was very comfortable and I particularly enjoyed the patio and views of the Thames.

My party would have had our evening meal in the hotel but that night unfortunately only pizza was available.

I arrived earlier than I planned. They went out of their way to get me into my room early. I was extremely grateful for that. The English breakfast was pretty good. I used this hotel for walking the Surrey section of the Thames Path from Windsor to Hampton over 1.5 days. It was a good base for doing that, and they stored my luggage after checkout so i could complete my walk next morning which I really appreciated. I liked my room (except for the wifi). There is a direct hourly bus 555 from Heathrow Central & Terminal 4 to Shepperton stops about 10 minutes from hotel if your luggage is not too heavy. Takes 1 hour, slow but sure.

The wifi in the room was so bad that it would be more accurate to say not available in rooms. The wifi is fine in the bar and reception though so I took my laptop down there to edit and upload my Thames Path pictures. But that wasn't great either as i was told to clear out of the bar very soon after time was called at 11pm even though I had just bought another pint! This hotel does not accept cash, only cards, even at the bar.

the lady on the desk was amazing so friendly and accommodating with real old fashioned values when it came to service to be honest it was her that sold the whole experience to me, the food was lovely and very well made we enjoyed everything thank you for a great visit we stayed in what we regard as the best room at the lodge which will remain our little secret lol...

drink were a little pricey along with food probably due to having a "captive audience" as you would need to drive to town for anything else another disappointment was that the chef closed the kitchen early this did not effect us as we had already dined bit some other guest were unhappy as they were told he was tired ?.

Riverside location

Thin walls - I could hear the TV in the next room which was on all night, but Staff were helpful about resolving this for the following night. The limited parking was haphazard resulting in wasted empty spaces. Could do with some signs encouraging people to tuck into their space and consider the needs of others. The menu in the restaurant was very limited and the food was not enjoyable.