This was our first time at this resort and it was astonishing how beautiful the property was. The room we booked was incredible and the layout was perfect! If not for the 118 degree temps we'd have explored much more of the resort! The spa was very nice, my wife said she had a great time during her treatment and the infinity pool was so great!

Nothing that the resort could change due to weather. If I had any complaint at all, it was just that my massage was not very good for the cost. My wife's however, she said was absolutely amazing. Just depends on your luck of the draw on who you get I suppose!

The room was large and wonderful, after we got moved the room we initially paid for. At first we were placed in a smaller, more dated room due to a water line breakage. The views were beautiful from our second room. The food at the pool and restaurant was very good. The toiletries smelled wonderful. Bath salts provided were a nice touch.

The pool has very few seats that can sit poolside. The infinity edge, a big seller online, looks over into a drab walkway and the backs of buildings- a missed opportunity to make something beautiful. Some parts of the grounds are spectacular, others so so. Our first room, Silver O, had noisy lights and a clicking sound coming from the a/c unit all night long. The patio was lackluster and dated. I was disappointed that, being moved at check in- we were downgraded, rather than upgraded. Hotels I’ve been to previously have always overcompensated if there was any trouble on their end- not here. We received no compensation- not even a free meal or drink. For as much as the stay cost, I would’ve expected better service.

The rooms were large. The bed was super comfortable. The property is very well kept and beautiful to walk around. Breakfast was a tad expensive for the options but was good nonetheless.

Xanadu nestled beneath the magical Camelback mountains. It doesn’t get much better besides an orchestra playing the above ‘X’ theme or La Boheme for the purists. Generous sized and well appointed rooms and suites. Everything supplied for the exercise aficionado before cocktails and solids around the infinity pool

The bell boys understand service so much better than the front desk. Bathroom hair - not my own - is a no no

Location and facility is wonderful; the staff were fantastic - as before; but the new ownership lacks attention to details.

Salon services were very average; paying for the on-site amenities is expected; sharing with so many non-guests is not - especially when it becomes crowded.

The grounds are really beautiful and the rooms spacious. The pool was perfect temp and most of the staff were helpful.

i think that your pool staff at times forgot things (water) (drinks)and never picked up your lunch order so birds were constantly trying to grab at the left overs.

Didn’t have breakfast there, but the location was perfect.

The screen door in our room was broken couldn’t open the door.

Lovely and serene

I feel like our room cleanliness and quality could have been better and we were given it because we booked through a third party which they clearly do not like.

extremely attentive staff, super clean facilities and rooms, 24 hours room service, text contact 24 hours, comfortable bed, world class spa!!!

it’s a little dark walking around property at night but they give everyone flashlights and it is not their fault it is a city ordinance.

Amenities, pool, service, food, helpful friendly staff, AC, room

Loved it all. There was a mosquito and a few other flying bugs in our room.