The facility is beautiful and the entire staff was extremely helpful and friendly. If you like to hike or walk, it’s very close to the Cholla trial and we walked into Old Town going through the neighborhoods (took about 50 minutes) but is great morning exercise. If you are booking a room for a vacation, spend the extra money and get a reservation in the front building with a valley or pool view. The view from your balcony makes for a great setting for morning coffee or afternoon cocktail especially from 3rd or 4th floor. I think that the Valley view is nicer than the Mountain View unless you are in the back building— then take the Mountain view because the valley view has you first looking directly onto the hotel roof and front building. The food and service at the pool was excellent. The golf course looked very nice. I didn’t play but you can hit balls at the range with high quality rental clubs for $30 which was very reasonable.

The resort was great, as was the staff always! However, booking screwed up our reservation and then told us we’d have to fix it by calling the hotel. We did, but it didn’t stay fixed. First they billed my for the day we weren’t there then they pre-advised us 5 times for the same item!

Billing was horrible-see above.

The food and drinks were great!

Found a used q-tip in my bathroom. Found a cockroach in one of the closets. The shower was small and cramped.

I loved the grounds and beautiful pool area. Breakfast was good but busy. The work out facility was wonderful. We really enjoyed the daily yoga on the lawn. We had fun with the pickle ball courts and they were very accessible. The room had new furnishings, even though stark.

The room was disappointing because the balcony overlooked the road and golf club house. The bathroom was badly designed with a 30" x 30" shower, and a very small vanity with no space for toiletries. The tub was nice to have but took up most of the bathroom. The suite door didn't work properly and slammed constantly on the bolt. This entry area did look beat compared to the rest of the room.

Resort was extremely clean. Service was great, staff was very kind and helpful. The resort offered bike rentals which we used and loved. The resort offered nice trails to walk as well.

Like everything. But definitely a bit on the expensive side.

Astrid at the pool was terrific.

The restaurant Mowry and Cotton was closed due to renovations. They have a terrific brunch. We were never informed that it would be closed during our stay.

The staff was great. The receptionists were very helpful and answered all our questions. The room was clean and bright, and the room service was always on time. Will be coming back! Thank you so much.

We had the best time at the Phoenician! The staff was very friendly, the food was amazing and the rooms were big and clean.

The Room size is good. Good atmosphere.

The Restaurants close very early and the Room Service Menu is very limited.

.The staff we interacted with was very good on the whole; a few problems. The food in the lower restaurant (Mowbry etc) was always delicious, especially the egg white frittata at breakfast and the hanger steak at dinner. The grounds and general areas are always immaculate; we particularly enjoy the cactus garden! We appreciated the housekeeping staff and the bell staff.

The young man who checked us in didn't explain our room choice and we luckily changed that the next day. The technician in the spa had no formal training in facials - for the price, I expected more. This in contrast to my technician last year who was excellent and well worth it. If you cut corners, cut the price!