Great downtown location that wasn’t too busy! Lots of places to eat and see really close by! Beautiful rooftop pool with a bar and restaurant that was really fun!

I had paid for parking with my reservation but didn’t specify valet when we pulled up! The attendant sent us to the parking garage, and when we checked in we were told parking was included and to pull up out front! So we had to go get the car and go right back to valet where we started, and the attendant still tried to tell us we were wrong! He checked with the front desk and then happily parked our car!!

Staff was top notch. Happy Hour a welcome break. Loved the bike loan feature--although, had I known of it, I would have brought my helmet. I think few experienced cyclists would ride in any setting (especially urban) without one. Put that out there!

Some shabby features in the room (chair and table well beyond their expiration date)--but this was discussed with you guest manager. Having to call down to the desk for a coffee pot? Really? That is a minor inconvenience, but when it shows up without all the internal components and ends up flooding hot water everywhere, that made it a real pain. Finally, when two people find but one robe in the room...well that's a conundrum. But calling down for another and learning there were none (or that one was the max--the explanation was in limited English)? If you can't give one to each guest, why bother at all?

The reception agent was very helpful and accommodating. We had a little issue locating our reservation but the agent persevered and in the end, all was fine. This could have been different as the property was booked and we would have potentially been on the street during a very busy weekend in PXO! Our room was fine, a bit dated but comfortable. The bathroom was the best part! Nicely appointed and plenty of fluffy towels. Too, the refrigerator encased in a cabinet was a great touch! At the end of our first day, the trip to the bar was a treat…great bartender who knew what an Affogato was!

The couch in our room could use some love as could the chairs around the table. Reupholstering could do the trick here.

The location was very convenient for our needs that night. There were plenty of restaurants that were walking distance to the hotel. We were able to walk to the theater where the show was as well.

Seemed like it was an older building, took a long time for the water to heat up. Only one drinking glass in the room, had to call the front desk for another one. There were no blankets in the room as well.

The front desk staff, especially Dylan and Molly were exceptional. Very accommodating and friendly. I also appreciated the valet staff, specifically Adrian and Sam, did a fantastic job. I really enjoyed working with Sal in the catering department. Overall, my coworkers and I agreed that we would definitely consider returning to the Palomar Phoenix for any future business.

The business center didn't have enough chairs and outlets, but the front desk accommodated us very well. When we ordered food from Blue Hound, only once was it delivered to the business center room.

Location

Eden bartender took our order but it took him 10 minutes to make 4 drinks during happy hour. It wasn't busy, he just had to try everyone's drinks with a new straw everytime. If it didn't taste right he would add a little but more. He didn't charge us happy hour price either. Then went back to eden for 1 drinks KS before heading to bed and it was the same bartender. I ordered 2 cocktails and 4 waters. 15 minutes later we received our drinks, he still was tasting everyone's drinks. Got 2 cocktails and no waters. We said whatever because the other 2 went up to the room to grab water.

Great hotel and space close to Chase Field (ball games) and for walking around. Liked the in/out parking access also. Pool was great! The Blue Hound a great spot and delicious food. Easy to meet up with friends and go out from there.

The music at the pool/bar was way too loud at times.

All staff members were amazing, from valet to front desk, to the restaurant (Blue Hound)!!!

It’s a very dog-friendly hotel, but would have liked to have better access to a location for turf or rocks for dogs to do their business (closest location was 2-3 blocks away).

Loved the pool/bar area. Room was fine. A chair was a bit beaten up but everything else was great. Staff sent a few texts to find out how things were going. When I had questions, they texted back responses immediately.

Only upon checking out did I find out if you charge anything to your room, they'll deduct $10 from that bill. Not sure if that's a daily thing or what. We had only charged one small item.

Perfect location to attend a ballgame at Chase Field. We were able to park the car and not use it until we left. Walked to excellent restaurants and Chase Field. The room was very comfortable and the staff super friendly in the bar(s) and the front desk!