Friendly staff, clean sizeable rooms. All the amenities I expect a room to have. The bar (independent) is pleasant with great staff.

Expensive vallet parking. The breakfast option in the downstairs coffee shop is a bit lacking. The hotel is on the edge of downtown so it's not so easy to walk to the nearby bars and restaurants as when staying more into downtown. Being able to walk anywhere in phoenix is a rare luxury, so it's still better than staying in most other parts of the city.

If you are going to a ball game the location is perfect, easy walking, it felt safe even at nite. The staff very friendly and and checked our bags on the final day so would not have to drag around for hours. The lobby very clean. It was a good hotel and what should be expected at this price point.

A few little things, the elevators slow especially at peak times (unsure if all working), as only rode 1 of the 4 for 3 days so the odds of that happening very low. The AC worked but it could of been way colder for my liking. The bar on the 4th floor only opens at 5, there was a couple times wanted a beer in afternoon. Like i said very small items

The hotel's proximity to the airport was very fortuitous given I flew on the day of the Microsoft computer update failure, delaying many of the flights. Road construction in much of Downtown Phoenix made getting to the parking valet station a bit tricky for a first-timer, but when I called the hotel from my car, the woman who fielded my call was quite good at getting me to the right place. The climate control of the rooms was very quiet and comfortable, fending off the 100 degree plus temperatures in Phoenix. They have a non-affiliated cocktail bar accessible via the fourth floor of the hotel and I found this somewhat funky place to be quite unique and had very good appetizers and specialty cocktails.

I travelled to this hotel from Flagstaff so that I would by the airport for an early morning flight back to New York. The hotel was very well maintained and modern from an updates perspective. As I really needed a good night's sleep, the room's climate controls were comfortable and quiet, as the temperatures outside were between 96 and 113. Check-in, check-out and valet service were consistently professional and quick. The location also provided easy access to a variety of restaurants and Phoenix's two big professional sports venues.

Road construction did make things somewhat awkward to get around, although I can hardly blame the hotel for that.

Property was in close proximity to sport/special events centers. The room was clean and the indoor pool was clean with towels well stocked.

While I realize it is not the fault of the hotel, there was lots of construction in the area surrounding the hotel which made parking challenging if you wanted to self park, and noise from the construction began very early in the morning. There were issues with the included breakfast, as well as with the in room air conditioning, however the staff was very responsive and provided solutions that exceeded expectations.

The room was nice, clean, and very close to the event center.

The parking and getting around was a disaster, and the elevators in the hotel AND the garage we used were out of service, plus I know its not affiliated with you, BUT you do recommend them, the Luhrs garage attendant for our concert night just sat on her butt, not helping anyone & I get that its hot but wear your uniform jacket so people are aware of you.

Good location for the baseball game walking distance. Lobby very nice And open

If you didn’t want valet at $45 you could self park for $30 in parking Garage behind hotel. Paid $30 next day when leaving could not get out of garage without paying another $30. No One around to help. Air conditioner in room would not cool room consistently. So sleeping was kinda warm in the room. Had maintenance check it but didn’t get better.

Everything seemed very clean, and the location was right where I needed it to be.

The King bed was firm, and it hurt my back. The staff member at check-in did not mention the included breakfast or where it was, only told us about the bistro on the 1st floor, and we ended up discovering it was on floor 2 AFTER we had bought breakfast on the second day (our last day).

We booked for the Madonna Concert that was cancelled. The room/hotel would have been the perfect location had the concert gone forward. Walking distance to shops, bars and restaurant a plus.

The room does not have much space. Two foot walk ways around bed and couch. Lucky it was just me and my spouse. You can not fit more than two people in the room. We were charged a premium no refundable for the room of $252 for the night, but when we checked the night we were there it was only $129 because the concert didn’t go. Booking.com does not homer price match.

Great location near the Foot Print Centre. Hotel was clean and comfortable. The staff I spoke with were very friendly and helpful. There were also a lot of useful facilities close by like Frys Food Store and CVS, which was a nice bonus.

Thought it was odd that house keeping is only done every other day.