The hotel is fabulous. It's part of a group of professional office buildings. It's about 10 minutes out of Palo Alto and has all the facilities you'd expect of a first class hotel. Staff are exceptional and go that extra mile to make you happy and comfortable. The beds are out of this world in comfort and luxury. Even the doorman has warming heaters for cold morning starts as you wait for your Uber or car. Room service and the restaurant/bar are excellent; wine selections broad ranging and interesting. You're just off the freeway but you would not know it as the atmosphere is totally relaxing and peaceful. Reception went out of its way to satisfy something I very much wanted but was thought to be out of stock. She searched and in fact found a small bear just for my granddaughter. And presented it beautifully as a gift. It's that sort of touch that one remembers. And would cause us to return. Thank you for an amazing stay.

Not one tiny little thing.

We visit annually the few days after Christmas because this is a business hotel and it is very quiet and not busy this time of year. The most comfortable beds ever and we had lovely massages at the spa.

Service is the lobby bar was a bit slower than I recall last year but I’d anticipate staffing levels are lower due to it being a slower time for them so it didn’t bother us. Views of the highway are also not great but we don’t come for the views.

It smelled really good upon entry. The upper levels of the building had an unpleasant smell.

I didn’t like that there were only double beds. For an expensive “high class” hotel there should be bigger bed options. There was also no hot tub, continental breakfast. Even cheap hotels have that. There was nothing  complementary at this hotel at all. We even had to request a fridge….the prices for the mini bar were outrages. 6 bucks for a can of soda

I stayed here while moving my son to Stanford. The location was perfect, 3 minutes to downtown, and 5 minutes to Stanford. The bed was super comfy, complimentary daily shoeshine service was a nice touch, and all the staff from the valet to the front desk, was very friendly yet polite. Especially Mirac at the restaurant was more than helpful.

Nothing!

Amazing customer service, very friendly. Room was big and clean and very comfortable. Staff was super helpful when needed and seemed genuinely happy to assist.

Restaurant seemed like it would be great, but food came out cold and the wait staff are professionals at not making eye contact when they go by. Our waitress was initially very helpful and attentive until another big party came in, we were sort of left to the wayside after that. The manager did come talk to us and sent dessert up to the room which was cool, but didn’t make the $70 steak any warmer. Other than the restaurant it was a perfect stay.

Four Season like experience

Coffee service was consistently bad. Coffee by elevator ran out 3 days in a row. Then when I went to the coffee bar they were extremely slow

Warm and speed welcoming Bed quality and bathroom equipment Housekeeping Nice finest dinner Pool

Breakfast not included in a 1300$ / night room…

Nice atmosphere, everything is clean. Staff are very friendly and cooperative.

Room is a little bit small comparing to other Four Seasons that I visited before.

Location

Afternoon tea

The service by the staff was exceptional.

Night time room service is very limited.