The hotel was quaint and in a terrific location. Clean, comfortable and quiet rooms. Staff was friendly and helpful.

We requested a mini fridge in each room and were not told when we checked in that would be an extra charge. The charge should be disclosed at check in and should not be added to the room charge unless the customer consents to the charge. Also, breakfast is not provided on Mondays because the restaurant is closed. We paid an additional $52 for breakfast and were told at check in this would be refunded. I have requested that booking.com refund these charges ASAP.

The property itself is old but that gives it a lot of charm, including an elevator you open and close yourself with a sliding door. The staff were all very friendly and the location is fantastic: right in the middle of things in Palo Alto, very walkable. The shared bathrooms were a bit of a concern at first but I didn't run into any problems with them. They were all clean and well-kept and I didn't have to wait at all. The provided robe and slippers were very comfortable and a nice touch.

As others have said, there isn't any AC, but I found myself comfortable with the window open and the fan they provide. The room was on the smaller side; it was fine for me but I think with two it would be pretty tight.

The location was fantastic - downtown Palo Alto, near train station and plenty of dining options. The rooms are spacious and clean. Staff is helpful.

I knew that there would be a dorm style shared bathroom, although I hadn't appreciated fully how it might affect my stay. While very clean and bright, it did make the stay less comfortable. There is a separate bathroom and separate shower room. We paid what was likely full price for the room (in admittedly a busy period) so the value for money was less than ideal.

Comfortable hotel in a good location and one of the few places in Palo Alto that allowed a very late night booking and check-in far after midnight.

I understand that this is Palo Alto, but it is difficult to understand paying the rate that I did for a shared (and to be fair, generally clean) bathroom.

The location can't be beat--it's in the center of downtown and not a bad walk to Stanford University. Room prices are more affordable than competing hotels in the area. There is no shortage of great restaurants nearby. And the lobby is beautiful and inviting.

This hotel doesn't have air conditioning, some rooms have shared bathrooms, and you must park at public garages because there is no parking at the hotel. That being said, each room has a ceiling fan and the hotel provides an individual fan in the closet. Most rooms have their own bathroom. And public parking is generally very available at the Palo Alto City Hall (and free on the weekends). Unfortunately, there are no screens on the windows to prevent bugs from entering if the window is open.

The location is great - easy to find, plenty of restaurants and coffee shops nearby, train station just a few minutes away. The team was awesome - very friendly and hospitable!

Probably the only thing i didn't like was the shared bathroom, but I was aware of this when i booked, so no blame on the hotel!

I needed to be in Palo Alto for the weekend to go to a Stanford program. I loved that most of the workflow (check-in and check-out) with the hotel was done via email and self-serve. It made everything super easy and quick. The hotel was also very centrally located meaning I could walk to all the major areas (Uni Ave, etc) and it took me about 30min to walk to the Stanford campus. The hotel was clean, organized and was functional. I found the bed and pillows to be comfortable and I had lots of space to organize my stuff.

My only callout would be to be mindful of the noise during the weekend (was there from Friday to Sunday) as the hotel is directly above bars and restaurants and it gets very loud. The hotel does provide earplugs as courtesy so I didn't have any problem with that and slept throughout but people sensitive with noise that also hear through earplugs might find it difficult to sleep. However, If I needed to go back I'd look to stay here again :)

Easy and simple with the bathrooms in the hallway; yet exactly the perfect location and comfort. Can only recommend since you go out and can walk throughout downtown by foot. The staff was also very welcoming and forthcoming.

Beautiful historic hotel. Friendly staff.

Parking showed on the website but found out upon arriving that it was not on-site. We were fortunate to have found a parking spot half a bock away on the next street. Staff did tell us about parking garages near the hotel.

Fabulous place - one of the best historic hotels we’ve stayed at.

Extremely noisy starting at 5 AM outside our front second story corner room - apparently food delivery trucks with their very loud back up signals, or maybe garbage trucks, though it happened both mornings. Even with ear plugs,I couldn’t sleep.