The staff was phenomenal. Front desk, valet and shuttle driver (the staff does it all and multi tasks to ensure the guests are treated as their #1 priority)

While I paid a small cost for an upgrade the hotel room I received was nothing typical special...the rooms are average, on the smaller side and outdated.

location

bathtub looks old….

Excellent location, slope-side and very close to the village. Rooms were clean and comfortable, although housekeeping was very hit and miss. The hotel has a nice large pool and 5 hot tubs. The bar area was pleasant, although could not accommodate the numbers of people. There were fire-pits outside which were fun to make S'mores in. The ski concierge was very useful and staffed with very friendly and helpful people. We had some initial teething problems when we arrived, however the hotel reception and admin staff were very helpful in sorting them out.

Overall the hotel was quite impersonal, which became worse as our stay progressed, mainly due to the number of guests arriving. Although the hotel was a lovely place to be in, the common areas were not big enough to accommodate everyone as the hotel filled up. The restaurant and bar menus were very limited and extortionately priced for what was on offer. Our experience of when we did use the restaurant was not great, (eg. they brought out the starters after the main course, slow service etc), so we didn't continue to eat in the hotel. We also decided not to have breakfast within the hotel as it was extortionately priced for us at $49 per person per day, including children over 12. This may be acceptable fo others, but as 4 of us were staying for 12 days, it would have cost us thousands, which was too much for a bowl of oatmeal and a coffee. The d]selection of items on offer was excellent, but we are not big breakfast eaters. Washing facilities were available, but all were chargeable, which is odd for a premier ski resort. Also, on our first attempt of trying to do some laundry, 3 out of the 3 washing machines were not working, although each machine did take a payment. Reception were helpful and managed to get one working for us and did refund the extra charges, but this was after much to-ing and fro-ing. The hotel in principle was a lovely place to stay, but with all the small issues, our stay wasn't relaxing. However, having said that, the hotel did try and resolve all our issues. It was just annoying that we had so many.

Great proximity to ski lifts!

centralized

nothing

The location the Concierge staff were excellent.

disappointed that the main lobby area has been taken over by a big central bar - NOT family friendly any more. clearly chafing a different market now. a dog constantly barking all day in a room across the hall- very poor response by staff to deal with the noise. front desk staff a bit hopeless as usual.

asked for early check in at 9:30am came back at 3:45pm to find my luggage out at the lobby still and the check in had not even been made. room was not ready and i stated i wanted to cancel since nothing had been done. the manager was very rude and spoke to me very disrespectfully. i asked him to calm down and sit down and he advised he wouldn't. i would NEVER stay here again. staff is unfriendly and unhelpful. they act like they're the ones paying almost 2k to stay here and they're the ones that work there and should facilitate our stay. the room was dirty. my kids found old room keys and a toy ball under the night stand and in between the curtains.