I am a clean freak and I found the hotel met my standards. The staff were friendly and helpful. Chef Ralph and his crew always had a great breakfast waiting and were very attentive to the guests. Overall a good experience. My wife and I would stay there again.

The shower door would not close all the way which allowed a little water to seep out onto the bathroom floor each time you showered.

Nice hot breakfast with varied options per day. Clean and quiet room on the side opposite the road by the hill - nice bathroom facilities. In room coffee was pretty good! Wife had to go hunting for tea bags. Deer every late afternoon/ evening right outside the window was cool.

Only one 'comfy' chair in room which was for small people only (fit my 5'2" wife, but I'm 6'4" and 400 lbs and could not squeeze into it). Clock/radio in room didn't work - was about 9 hours off and would not let you change it. Total screw up apparently by the desk staff first night there. Upon arrival we decided we wanted to stay another night - got done with you folks...checked with front desk who acknowledged approval from Booking.Com and told all was fine. On Sunday got notice of thanks for the stay and was told no Sunday night reservation in the system - had to go back thru Booking.com to get help to get things cleared up.

The location, the breakfast was great, and the staff who worked the breakfast were the best I’ve ever experienced! Watching the deer was a hit for everyone in the mornings!

Closet was small for 2 people staying several days.

When we arrived, they put us in a room with a funny smell. I'm pregnant so I told the front desk maybe I am just very sensitive to smells, and he immediately changed us to an amazing room on the bottom level. It was perfect. Huge room, my husband had a desk to work at, the shower was completely brand new. We used the swimming pool and hot tub a few times, and it was great to have a place for our son to play in the evening. A couple times we ordered food in and they were so generous about letting us use the breakfast area to eat and providing plates and silverware. The breakfast was all good except the waffles had a tangy taste to them, tasted strange and I ate one each morning. It is neat to see the deer come down to the window while you are eating. Walking into Durango is super easy.

The front desk staff, chef and breakfast was amazing. The room was very comfortable. I loved it that they served frittatas and crustless quiche for breakfast rather than the fake eggs you get you get at other hotels with free breakfast.

The internet seemed slow, but I was also having laptop problems so it may not have been the hotel's fault. The price was a bit higher than I expected. The Marriott Bonvoy website is a bit challenging. It was easier to book on Booking.com.

Girls at front desk were awesome very helpful! Excellent breakfast a notch above other hotels we have stayed. Very comfortable beds!

Nothing

Honestly we liked everything about this hotel. The staff was friendly and helpful, the room was spacious and spotless and the bed was incredibly comfortable. And then there was breakfast! Second to none, the best ever experienced in a chain hotel. Chef Ralph was amazing and could not have been more friendly and helpful. This is where every other hotel should send their chefs/cooks to learn how to do it the right way. Thanks for an awesome stay and I promise we will be back!

Not a thing!

It was a huge bonus to get up and eat at the hotel and it came with the room. Food was great and the staff was the best

We stayed in a king handicap room. Plenty of room storage was different didn’t have a place to hang my wife’s dress. I do understand that it was set up handicapped visitors. Other than that everything was great.

Great furnishings and decor! Very clean and a comfortable stay!

Expected a bigger breakfast variety.

Gentlemen running the breakfast area was very friendly and helpful! Left a rain jacket in the room which cleaning staff found and returned to the front desk staff which I called and they were able to arrange mailing it back to me - thank you!

Only one washer/dryer - which we had to wait for, but were still able to do a load of laundry while we were there. Would be nice if another washer/dryer could be added.