Initial greeting from staff was pleasant and friendly. We had requested a 2pm arrival but arrived at 1pm. Our room was ready. It was quiet and clean. The pool was very enjoyable, except for hot concrete. The first night there, rain was expected. We were offered a HI umbrella which did come in handy.

The concrete surrounding the pool was unbearable hot. This includes the tile outlining the pool. A child could easily sustain burns.

The location was great, we felt safe walking in the area at night after the show we were there for. The room was clean and all of the staff we interacted with were very friendly and helpful.

Breakfast wasn't the best. The breakfast potatoes were very dry and personally would have preferred scrambled eggs over the egg patties.

The hotel is close to many restaurants. The location makes it easy to reach various points of interest by walking and by car. My room had a view of Pensacola bay which was nice. If you like baseball, there is a stadium that hosts the Double A affiliate for the Miami Marlins.

I wish the fitness center had a chin-up stand.

One of the nicer Holiday Inn Express properties for service, cleanliness, and location. The staff here make this hotel stand out with simple courtesy and caring. The common space is inviting and flexible and they stock a number of convenience items in case you left something behind.

The downtown location uses parking offsite. We had several items to carry and the distance and stairs made it challenging to move our gear. The outside pool area is nice but it is really around back. Families with kids should watch since it very accessible from outside of the hotel.

Cost discrepancy. The credit card was used although I planned an alternate form of payment. It was supposed to be used only to hold the room. The hotel staff states 1st day the CC is always billed which is not the terms from Booking.com when i got the room.

We had breakfast plans so we didn’t partake in the buffet style continental breakfast. We were made aware it was available to us. We did take advantage of the complimentary cookies, they were delicious. Our room was very nice and smelled clean. The bed and pillows were soft and comfy. Enjoyed the large shower. We were in walking distance to everywhere we wanted to go downtown.

I have no complaints

This hotel was accommodating. The beds were comfortable, the staff was awesome, and the breakfast was wonderful!!

It seems it could have been a bit more clean, as we found hair and dirt on the floor and in the tub, and stains on seating.

The hotel offers a great location, making it easy to access key attractions and amenities. The room was comfortable, ensuring a relaxing stay. The hotel’s convenient facilities added to the overall ease of the experience. A solid choice for a hassle-free visit.

Nothing

Staff was friendly and facility was super clean and spacious. Services was good and check in was fast and easy. The location was good and had good access to downtown area.

The breakfast was not good. The property also charged $25.00 when I checked in for a damage risk and they said it will be refundable, whcih was surprising to me.

Being downtown and surrounded by plenty of beautiful sights and things to do. The facilities in the hotel were great. I didn’t feel stressed at all and everybody was very nice

I liked everything!