Staff was super helpful and kind. Location was perfect, view was spectacular from our room! I can't comment on the complimentary breakfast because our flight was super early, but the staff helped arrange transportation to the airport and made our morning hassle free. We stayed here after a 4 day cruise and wanted 1 night in Miami before we headed home. They let us drop our luggage off so we could explore before check in and they were even able to get us in a little early. We stayed at a different hotel when we flew into Miami prior to going on our cruise and it was a total disappointment. This 1 night here made up for our 2 bad nights at the other un-named hotel! I'm so glad my family and I were able to enjoy a fantastic day and night in Miami before we left!

The doors to the pool locked you in and you had to ask someone to open the door. Hopefully they get that fixed soon, and the elevator is a wee bit scary and needs to be inspected.

Booked for the weekend prior to my cruise and it was a good spot to start of our vacation. Close of Bayside Marketplace, and local bars and restaurants to enjoy. Everything we did was within a mile and a short Uber ride. Lots of clubs to enjoy if you want to go dancing. Great location and close to the Port of Miami. The staff also was great. They really worked hard to get everyone checked in quickly and efficiently, even when the guests weren't being nice to them (which I did witness). Would stay here again!

Sounds phony, but I can't think of anything. Maybe that the elevator was slow but it also had alot of use by alot of people. Make sure to find out where the 2nd set is so you don't have to wait too long.

Superb location right in front of the Miami river with amazing water views next to hotel. Fantastic room size , huge rooms, and extremely spacious, comfortable, and super clean. The bathroom was huge with enough towels and amenities. Breakfast spread was great, good varieties, and always available with staff ready to help. The breakfast area is awesome, with tables facing the water directly. Totally loved it!

Front desk staff is absolutely pathetic, bunch of young and untrained kids with no warmth or friendliness whatsoever. Our check-in took forever even though there was no one in line, and the newbie at front deak was confused and chatting constantly before giving our key cards. Our cards then didn't work, and our room was on the 11th floor and we had to come down all the way to lobby and they took another 15 mins to sort it out. It was extremely annoying and frustrating. The lean lady with glasses ( don't remember her name) was the only exception who went out of her way to help. They don't have laundry facilities and do not give water bottles as well.

The hotel is in a very nice area in downtown Miami. Arriving there from the airport is a no brainer. The hotel itself is clean and staff is very friendly. Many speak Spanish as well. The room I booked was very spacious, more than I was expecting. The bed was comfortable! Now, the pool and the gym are humble. Enough for you to enjoy a bit of the sun and move your body, but don't expect anything fancy.

The breakfast was a bit underwhelming, but you get the basics: Bread, eggs, sausage, cereal. But it is the same thing every single day, which can become boring for longer stays. It would have been nice to have some more variety.

Location was great. Modern and appealing building.

Breakfast as adequate but don’t like the waste created but not using proper cutlery and crockery.

The location. Nice river view. Nice view to brickel city center. (Request river view) 15min walk to Bayside area. Ross, wholefoods, publix are approx 10-15min walk. A lot of restaurants around. This was my 2nd stay for the year.

There are 2 elevators. On some days, only 1 is working, making it constantly occupied. Breakfast is included, but it's not that great. Just basic breakfast.

It was clean, quiet, very close to the cruse port.

Spoke with someone on the property who advised they offered a shuttle bus, he did not discus or inform me that there were only specific days it would be in use. I called the day our flight came in and asked did they have the shuttle bus running in the morning to take us to the cruise port, I was told yes. To only get there and find out they in fact did not offer it because it wasn’t a day the shuttle was running. VERY MISLEADING, this was the only reason we booked this hotel.

The hotel was beautiful and centrally located near attractions and close to the airport. Right in the center of Miami Downtown. The staff was very friendly and polite. Spacy and modern room with amazing views to Downtown and Miami River. Two large beds in our room were probably the most comfortable we have slept in. The breakfast was good, fruit juice, tea, coffee, fresh bread to toast, fruit, yoghurts, cereals, eggs, equipment for fresh waffles preparation etc. You can take as much as you want. We will definitely return.

We couldn't open the window.

Close to the cruise port

Staff could have been a little more welcoming - little rude. All it takes is a smile and “Welcome”

Ideál location close to everything and to port if you come for a cruise but also close from multiple metro stops. Coffee in room, spacious room, breakfast is amazing if you are here for a few days otherwise it can be boring. Two type of eggs, sausage, coffee, tea, 3 diff cereals, fruit, yogurt and even a waffle station is there where you self make waffle this was brilliant. Also you have coffee tea and water in the lobby all day long for free

The bathroom’s bathtub tap was working very weird. Aircon could not be turned off but those are all minor things