absolutely perfect—right in the heart of the city, with easy access to popular attractions, restaurants, and public transportation. From the moment I arrived, the service was exceptional. The staff were incredibly welcoming, professional, and attentive to every detail, making sure my stay was comfortable and stress-free. The rooms were spotless and well-maintained, with a modern design that still felt cozy. Housekeeping was consistent and thorough throughout my stay. The hotel also offers a variety of amenities that enhance the experience. On top of that, the surrounding area is full of charming restaurants and cozy cafés, perfect for exploring local flavors and relaxing after a day out.

Nothing

Location is excellent! Beautiful property, Our first trip to Miami, traveling alone with my 2 daughters to attend the Taylor Swift Concert. Finding a safe location was a priority. We felt very safe. Had a 12th floor with view of the pool. Quiet room, beds were so comfy. The entire staff was outstanding. Placed an order from Costco & Door Dash, it was immediately sent up. Anytime we needed anything they were at our door in mins. Needed a blouse cleaned, I dropped it off a the front desk , was gone for the day, when we got back my blouse was cleaned & hanging in the closet. The in house restaurant The Americana Kitchen was outstanding! We tried a little of everything! This place exceeded my expectations!! Thank you so much for treating us like royalty! ☺️

Nothing!

First, check in was a breeze. I travel a lot for business, so I'm almost an expert at this. Our three rooms were, as requested, close together. We went to the pool immediately. A bit breezy up there, but beautiful. We ordered lunch from the lovely bar staff, and I had possibly the best caesar salad I've ever had. My kids also loved their meals. Breakfast could not have been better. Healthy options, interesting flavors but also "normal" enough that even my picky eater son was delighted. The location was perfect for us: a quick jaunt to the city, but also a quick jaunt to the zoo. Walking around the property was a lovely experience. I was ready to buy a condo (until I saw how much they go for!). The rooms were very clean, well thought out and functional. I shared a room with my daughter and we were not on top of each other at all. Beds were comfortable, and the in-room thermostats actually worked, as opposed to some hotels where you can change it all you like, it's not actually changing room temp. Other facilities were top notch. This place is worth it.

We stayed for three nights, in three rooms. Kept having problems with keys shutting off. But When I brought them down, it was fixed immedaitely.

I really liked the hotel in general, it has a nice business ambiance and spacious rooms with comfortable beds. The area is very modern and is nice to walk around. There are a few grocery stores nearby and several coffee shops & restaurants. They also managed to let me check in early, which was great after taking a long flight.

The location is a bit far from Brickell, downtown Miami, and Miami Beach, and traffic can delay your journey significantly. A few minor improvements like disposable slippers in the bedroom would have been appreciated. I also wanted to rent one of the bicycles outside the hotel but couldn't register on the app with a non-US number. Not the hotel's fault, but a note to resolve for future guests.

Great location with plenty nearby to do including shopping, dining, bars, entertainment. The hotel itself was beautiful! The restaurant and bar on site was excellent, though I found the cocktail prices a bit on the high side (not unusual for upscale bars in the area). Rooms were very spacious with nice accomodations, a super comfy bed, and our room, 1131, had sweeping views of the 305 downtown area. Must shout out to the valet staff, among the most coordinated and friendliest I've ever experienced at a hotel!

Can't think of a thing

The staff was great and the entire facility is clean from the lobby to the room.

Wished the pool was ground level because of heavy wind.

Clean,modern, efficient and friendly staff.

Despite having pre-paid for my stay through Booking, the hotel automatically charged my card (pending) everyday which by the checkout time exceeded the pre-paid amount. While I understand it’s a pending charge it does ultimately use up my potential credit limit. This in my view is totally unacceptable and unnecessary. Equivalent to a double dipping security which is unreasonable.

The location, the room and super comfortable bed. The architecture of the hotel and the area around. The neighborhood, is safe and very clean. Good restaurants around the corner.

Top Hotel but also expensive

The pool was amazing! The location was phenomenal for what we needed. Dry cleaning services were prompt and the food was all phenomenal!

There was a high profile event at the hotel, which made the staff a little more strict and less warm every time we would enter.

Location, decor, room size, furnishings, how friendly and attentive the staff is. This will be my hotel for Miami trips from now on.

The only thing I can think of to be improved is pillows. Way too tall. Should at least have a couple of options to relieve neck pain.