perfect distance to the universal parks. U Can Walk there in only 15-20 min. The hotel has a great breakfeast With different types of bread, eggs, fruit, muffins and waffels. There is also coffea, tea, juice and milk. Everything me and my family needed before a day at the parks. The pool is great after a Long day, and the area is gated so u can stay there without getting disturbed.

cleaning of the rooms is not the best. We found an Old juice box behind our curtain, and the rooms are a bit run Down, but for the price it’s not a biggie. The pool had sand and dirt on the buttom, but nothing i wouldn’t expect from an outdoor pool

The staff was great! They were very friendly and helpful when needed. The breakfast bar had a variety of things the staples like eggs meat and waffles switched daily….so the eggs would be cooked different, one day you’d have sausage pork and turkey then one day bacon,and then they offered 2 different type of waffles on their self serve bar one flavored and a original. This has probably been one of our best hotel experiences for our family of 5. Universal is right around the corner just a 5-7 minute drive depending on traffic, but they do offer a shuttle to universal it comes once every hr between 7&11 and pick up was once an hr between 5&7 (probably the only down fall especially on the weekends when parks are open longer but you could just Uber back there is a whole section for that.

Breakfast was ok (not exceptional), the room was clean, the staff was very friendly and helpful. The air conditioning was strong. The room space for 4 people is exceptional. The small fridge is a good item. The room service was efficient. The overall stay was great.

We were 4 in the room but we constantly had to ask for one additional towel as staff left only 3 for us. Another minor thing is that one washer was not working and one dryer didn't dry properly. There could be signs about out of order machines as well as an alert on how long the machines cycle take to finish. The bathroom faucets could get some maintenance as you had to do some tricks to get them to close completely.

The location of the hotel was very good. The sister hotel which was just across the parking lot provided a free shuttle bus to Universal Studios , and it was walking distance to Orlando's Premium Outlet. The staff were very friendly, particularly Tamara who works at a receptionist and was incredibly friendly when checking us in. The room was clean, spacious, and the beds were very comfortable. There was a microwave, coffee maker, and a TV provided, as well as good WiFi. Breakfast was included. There was a good selection of snacks available to buy, as well as multiple water refill stations.

The breakfast, although the selection had a good variety, could have been better. Everything was a bit bland.

The property is very clean and safe. They have a great complimentary breakfast and have ice water available in lobby with citrus and another with cucumber etc all the time. The pool area is nice with a smaller sized pool and hot tub.

I would like if they had more comfortable seating outside where you are supposed to smoke between the fence to the pool and the door. the front benches are near the only entrance doors and felt uncomfortable smoking and trying to relax out there as well. Not really that big of deal..should quit anyhow.

Tamara at the front desk was amazing and super nice. She personally delivered extra linens to our room before she went home for the night. The breakfast was great and different each day! Very quiet and pleasant! Free shuttle to theme parks. All of the staff were helpful and nice. It’s also dog friendly (with a $50 fee) but worth it! Will definitely be staying here again!!

Since the property is aged…It could use an update. The water pressure in the shower is terrible. But it just forced me to take a nice “longer” hot shower, which was fine with me!!

Our recent stay at this hotel was overall a positive experience, particularly due to its excellent location and the delightful included breakfast. The hotel's proximity to the premium outlet was a significant advantage, making our shopping excursions convenient and enjoyable. Each morning, we were greeted with an array of breakfast options, which was a perfect start to our day. However, our experience was slightly marred by a mishap with the housekeeping service. Despite informing the receptionist that we required our room to be cleaned, the service was unfortunately overlooked. This was a minor inconvenience in what was otherwise a pleasant stay. On the positive side, the staff at the hotel were generally friendly and willing to help, and the amenities provided were satisfactory. The room was comfortable and well-maintained, providing a good night's sleep after a day of shopping and exploring the area. In conclusion, while the housekeeping issue was a slight setback, the hotel's prime location and the included breakfast added significant value to our stay. I would recommend this hotel to those looking for convenience and comfort, but I also hope that the hotel staff will take note of this feedback and ensure a more reliable cleaning service in the future.

did not clean our room after we told the receptionist that we wanted cleaning for the day

Wonderful staff. Kayla and Kat were exceptionally nice, efficient and very helpful. The Hot Tub was clean and a perfect treat after a long day at Universal. January temps made it too cold to swim in the pool. The breakfast room was run very well also. Free and ample parking. We took the shuttle to Universal in the morning, but chose to walk back later that evening from Universal. It took about 25 minutes from the front gate. 1.5 miles +/-

All went well, no complaints.

Super friendly staff we needed up staying twice a week apart and the receptionist remembered me and why I was staying now that’s above and beyond. She also helped us get checked in early since we drove 18 hours down to Florida from Buffalo. Along with extra pillows and towels since we had 5 people staying with us. The breakfast in the morning was great and everything was super close by without being too congested for traffic getting into and leaving the hotel.

Very nice stay with a great staff. Everybody from check in, to the cleaning ladies and the breakfast staff, thank you! On arrival, I have requested a quiet room and I was given one. Thank you! On the other hand, we find little bugs between the beds by the table/lamp…everyday. We stayed 4 nights. The bathroom is getting old. The tap is the shower/bath is really hard to switch off and water still leaks.