Beautiful room Good location The scenery at the pool was awesome

We had ants that were on our food Paying for the daily valet service was an additional cost that we didn’t need Toilet water splashed on the seat after each flush

The rooms were spacious and clean. I didn't experience noise from adjacent rooms. Breakfast items were quite good. Free use of pool towels and snorkeling gear. The valet parking was quick and worth the daily fee.

Bottled water was supplied only the first day of a six day stay. Extra surcharges for each day of the stay; not apprised of the fees until just prior to our stay. The original reservation was for four rooms, requested close together. Not sure if they could have been further apart.

Everything about staying at the Grand Naniloa is Always Excellent and an Amazing 😍 place to enjoy the island adventures and amenities this place has. Plus they treat their guests with Kindness and Very Hospitality -Aloha.

Valet Parking... It should be for non-hotel guests that are visiting or deciding to dine in at the restaurant & the other venues that do schedule special events. It makes the experience challenging and burdensome when it comes to having them park and letting them know if you have to leave at any moment. Very Inconvenient! It was Never like this before. Please consider catering to your Hotel guests that are paying lots of money to fund the hotel & operations.

Wonderful view of Hilo Bay from our 8th floor room. Room was small, but modern, clean and big enough for us. The grounds by the water are beautiful. We enjoyed a very pleasant morning walk there and a bagel with cream cheese, but the espresso machine was unavailable because of a ruptured hose carrying water to the machine. Estimated repair time, from a restaurant staffer: Six weeks! Three to get the replacement hose from the New England manufacturer, and three to schedule the installation.

A morning latté or cappuccino would have been nice.

Nice location-by the ocean; great views; valet and housekeeping were excellent. I enjoyed all of the Merrie Monarch activities- but couldn’t watch Merrie Monarch in my room.

My bed was very hard; I could hear noises of doors/cabinet closing at all hours; I had an adjoining room so noise carried. There were some bugs but maintenance treated the room. Narrow hallway and a long walk to my room. Couldn’t watch Merrrie Monarch in my room.

The location right on the water was so tranquil and instantly relaxing. A car is ideal, much easier to get to the supermarket and restaurants. The staff were super helpful. The gym was well equipped and with a view. Drinks at the lobby bar were great, too.

Noisy air conditioning which kicks in and out to regulate the temperature, which made it challenging to sleep. There are opening windows (in the block we stayed in) and it was cool enough to have these open at night and listen to the rain.

we really enjoyed your staff . for example, I asked for towels and they were in our room in 20 minutes. we added an additional night to our stay and the staff was able to keep us in the same room. location is great we will be back.

the only thing that was a b it off was the way you handle the foodservice. disjointed really. food was fine and service was very good but the way the lower restaurant is not affiliated with the rest of the location was disjointed. the pool was also basically out of service and noone had come to deal with it but the access to the ocean was better anyway.

The ocean veiw room on the 5th floor was exceptonal. The first room the had us in had a veiw of the roof and roftop equipment. I would highly recommend te ocean veiw room. Staff upgraded us for free but It would have been tragic to have to have spend 4 days looking at that roof. The staff at the hotel from front desk, valet, house keeping staff, bar staff, entertainment, was all to shelf. I would highly recommend this resort to anyone.

The first room they had us in had a horrble veiw of the roof and mechanical equipment on the roof. They room changed us to an ocean veiw room.

The room was clean and had good thick towels. I enjoyed the warm chocolate chip cookies that I was given at check-in. The food at the hotel restaurant was very good! Live entertainment in the hotel lobby/bar was entertaining.

The sliding door to the bathroom was jammed open. There was no hot water in the shower. There are a number of derelict buildings nearby. Once you get past the lobby/bar area, the hotel is very worn.

I recently had the pleasure of staying at the Grand Naniloa Hotel, a Doubletree by Hilton, and it was an amazing experience. The suite I stayed in had stunning views, and I loved the bath tub which made for a luxurious and relaxing soak. The property itself was open and welcoming, with plenty of spaces to relax and take in the gorgeous scenery. The staff was friendly and accommodating, and I appreciated the extra touches such as the warm cookies upon arrival. Overall, I would highly recommend the Grand Naniloa Hotel to anyone looking for a comfortable and luxurious stay in Hilo. The stunning views, relaxing bath tub, and welcoming atmosphere make it the perfect place to unwind and enjoy the beauty of Hawaii. I look forward to returning in the future!

I wasn't able to control the AC in the room, and it was set at a temperature that was much too chilly for my liking. While I appreciated the comfort of the room, it would have been nice to have the option to adjust the temperature to my preference.