We really appreciated the tips on dinner the desk staff provided. The restaurant they recommended was exactly what we were looking for. They were also going over the top helping guests check in and answer questions. The breakfast staff was on top of the crowds and we were able to get what we wanted quickly and without a lot of drama even as there were a lot of people working their way through the breakfast area. It was an excellent breakfast. Location relative to the highway was perfect and it was also a very short drive to the lake.

The entrance was small and difficult to navigate with large vehicles and a lot of people coming and going. A little wider and more visibility would make that access easier and safer.

We stopped through here on our way to Washington, and even though we arrived late—around two in the morning—we had a truly great experience. From the moment we walked in, Bissa made us feel so welcomed. Her outstanding customer service really stood out. Despite the late hour, Bissa was kind, helpful, and went above and beyond—she even helped my mom wheel the cart so she could bring our things into the room. That small gesture made a big difference after a long day of travel, and we appreciated it more than words can say. The room was extremely comfortable, cozy, and exactly what we needed to rest and reset. If you're looking for a place that genuinely takes care of its guests, this is it. We would absolutely stay here again—thanks to Bissa and the overall experience, this hotel left a lasting, positive impression.

Nothing

Loved the location, beds were exceptionally comfortable, breakfast was very good, rooms were clean, staff was exceptional.

My shower leaked but they accommodated quickly and gave us a key to shower in another room. The breakfast was delicious but the lady who made it was by herself for an insane crowd. She never complained once in the 5 days we were there. She just ran like crazy to keep everything stocked. She deserves a raise and someone to help!

The hotel is in an excellent location, the rooms are clean and quiet with all the amenities of a 3-4* hotel at a 2* price. We were pleasantly surprised at the large size of our room. The staff was exceptional. They were all very friendly and accommodating. We even extended our stay a couple of days, and they gave us a discount on our last 2 days! It’s less than 10 minutes from downtown Couer d’Alene. Lots of great restaurants nearby, I felt safe walking by myself at night in the area. I highly recommend this hotel and will be back!

There wasn’t anything I / we didn’t like.

Your staff member Ann was very delightful, professional, and helpful during our breakfast meal. She made our meal time very comfortable and hospitable. I will definitely stay at that location again, due to her kindness and professionalism.

The street to your location was closed off during late construction work. The street opened back up again in the morning. But I'm sure that's out of your hands.Other than that our stay there was perfect.

The room was a very nice size. I love that the sink area was separate from the toilet and shower room. There was plenty of floor space and an extra wet bar area with the fridge and sink. It was clean and not far from downtown Coeur D’Alene.

The breakfast was pretty sparse. They didn’t seem to restock items, so it was pretty slim pickings at 8:20, even though they supposedly served until 9:00. There was also only one hook in the entire room for towels, and not one towel bar. That seemed pretty weird, and it made it hard for 4 people to find somewhere to hang their shower towels.

The staff was friendly and very accommodating. The room was huge and very clean. This is the cleanest motel I have ever stayed in. It smelled clean was clean. The breakfast had a great selection. There was a basketball tournament in town with a bunch of college kids, and we never heard them. The room we were in was quiet. It was in a convenient location close to everything. The pool and hot tub were clean, and they cleaned it every morning. I will definitely stay here again!

The beds were a little to firm for my liking

The breakfast was good and the one guy cooking n serving was working like crazy hard to keep food going out. It was a busy day. Nice front desk staff.

Breakfast items ran out, cups ran out. There was only one guy trying to do it all. Schedule more help for the breakfast rush. Make sure there’s food inventory to accommodate guests. I saw some people just leave without getting anything. Management problem. The worker there was hustling and had good attitude.

Dog friendly rooms and convenient breakfast.

Air conditioning didn't work. Fridge/freezer wasn't even cold enough to chill water bottles let alone freeze our ice packs. We were only there one night so not a big deal. If we were there longer, it would have been a bummer. The main thing we didn't like is the way booking.com handled our reservation. Hopefully this survey will be seen by them. Through booking.com, we supposedly reserved and paid for a dog-friendly room. However, when we got to the hotel, they had no idea we needed a dog friendly room and barely got us in. Plus, they charged us $40 extra for dogs, which came as a surprise, b/c booking.com made no mention of it when I made the reservation.

"Bissa" our concierge at the check in desk. Most welcoming, competent, sensitive to my need to use a cane. Went out of her way to assure us a comfortable stay and sang the praises of local attractions and eateries. Accommodations were very clean and comfortable, above our expectations in a very busy market where it is often taking a risk to book anywhere close to the highway.

This website was very difficult to navigate, in every way.