Starting with location, it is a great choice to explore the city: one can easily walk to Millennium Park, Daley Plaza, to the starting point of the Architecture Boat tours, Michigan Av shopping mile, etc. There are also nice eateries in vicinity. The nearest bridge turned out to be an excellent location for traditional summer fireworks watching. We booked the Grand Corner King Room, and it was every penny worth. It was also one of the seldom times, when a window in skyscraper could be opened - even if only a small one, it provided for a breath of fresh air in otherwise well air-conditioned room. The design of the room was minimalist, but stylish, with a large and comfy bed and spacious ensuite bathroom. The staff was highly accommodative and welcoming. They brought us the kettle upon the first request and were overall quite attentive and friendly. The lobby is huge and nicely decorated. The restaurant, located on the ground floor serves decent food: we visited it only once for breakfast (to spend the vouchers one gets during the stay) and were quite satisfied with the quality of the offer.

I stayed at the hotel for three nights during the week of the 4th of July, and overall had a wonderful experience. The staff was exceptionally friendly and accommodating—they went above and beyond to make my birthday special, including a thoughtful small gift that truly made my day. From early check-in to warm greetings throughout our stay, they made us feel genuinely welcome and comfortable. The room was spacious, and the amenities were top-notch. We especially enjoyed the pool, and the gym exceeded our expectations—it was much better than what you typically find in a hotel. The small perks, like the $10 daily credit we used for breakfast, were a really nice touch and added to the overall value of our stay.

The only downside was the air conditioning in the room. Despite setting the temperature to 68°F, it didn’t stay consistent through the night, making it warmer than we would’ve liked for sleeping. It was a bit frustrating not being able to sleep comfortably under the duvets due to the inconsistent cooling, especially during the summer heat.

Spacious room, modern and well appointed. Excellent location, but not too busy. great nearby amenities - supermarket, breakfast restaurant. Quick elevators. Good city views. great friendly staff. Taxi rank right outside, is ideal for early morning Airport transfer.

Housekeeping services sometimes did not happen until the afternoon. This appeared to be because of the large number of rooms and our room located near the end of a corridor. This resulted in leaving for the morning, to return early/mid afternoon and the room had not been attended to. This was not a major inconvenience, but seem to be a daily trend.

This hotel is very well located and within easy reach of Michigan Ave, Navy Pier and the River Walk. The staff were some of the best I have encountered in any hotel. They were proactive in their approach to engaging with us, responded promptly to any requests and displayed a genuine desire to ensure our stay was the best it could be.

Small gripe…as with a lot of hotels nowadays, there is no lock on the bathroom door in the room (a sliding door) which my 1 year old loved opening and closing. It was a constant battle to keep him out of there!

The breakfast at the hotel restaurant was included in our booking and it was absolutely fantastic, the best breakfast we've ever had in a hotel! We tried something different for each of the 7 mornings we were there. I couldn't believe it was all included in the price of the booking. 5 star service! The location of the hotel was great and walking distance from every tourist attraction. The lobby and bar area felt really luxurious and welcoming.

The swimming pool wasn't as big as we thought it might be and it felt quite crowded/loud in there with just one other family. The outdoor seating areas weren't in use.

The location of the hotel was perfect. Centrally located to lots of things to do and places to to eat. The staff was friendly and helpful. The property was clean and comfortable. They offered hot cocca or cookies on some days. Which was a really nice touch.

At the time of our stay, the hotel was undergoing renovations. The lobby was blocked off with the exception of the check-in desk. Our stay was during Christmas time, and we were not informed about he renovations. I feel a little cheated not being able to sit in the lobby and enjoy the fireplace and Christmas decorations that most hotels offer at this time of year.

The property is excellent in terms of rooms, cleanness and location.

The view from the room was not the one shown in the picture at the time of booking. When checking in staff didn’t clarify how breakfast works, which a la carte with a max amount to be spent. The booking confirmation said that breakfast is included and when I asked staff about that they confirmed it. However, when I checked out they said that I owed money spent on breakfast. Lastly, the swimming pool is really tiny.

We were really pleased with our choice of the Loews for our trip to Chicago. It is in a perfect location, close to Michigan Avenue and the river but we enjoyed Streeterville itself too- Roberts Pizza, Lao Sze Chuan, and the Shoreline boat tour- and we had a great view of the lake and Navy Pier. The hotel is understated but very very comfortable, with an incredibly comfortable large bed, a desk that two can use, an huge elegant bathroom with great hot water pressure, and total blackout blinds so we slept to 8am every morning. It is probably the most comfortable room we have had on our month-long overseas trip. The lobby is cozy, hip and functional like lots of private living rooms. We had brekkie at ETA every morning and the food was great, esp the remarkable lobster eggs Benedict. The pool was just ok and full of kids, but what can you do and at least they had a pool but no jacuzzi. My family enjoyed their Streeterville Social club bar for nibbles and drinks in the sun in the arvo. My family lives in Chicago and I would stay at the Loews again in a heartbeat when we visit.

Pool was crammed with kids all day and there was no jacuzzi, but still lucky to have a pool at all in the city

supercool rooftop restaurant to watch sunset, with v healthy interesting food that coped with friend being gluten free w/o any issue. Had a nice rose on offer with money to breast cancer, and a 'sandwich' of interesting biscuity stuff and something with mango sorbet i& yuzu n the middle good coffee place with nice healthy yoghurt fruit nuts etc breakfast stuff I normally have, so didnt need to wade through nor pay through the nose for a full hotel breakfast concierge advice was superb; all the staff were professional & v helpful

cost a lot alarmingly uninterested in climate change - arrived to find room had been blasting out the aircon all day, tons of plastic

We had a few minor issues. The Tv needed reset, which was handked immediately, We only had 1 robe and they brought us 2 and slippers immediately.They comped us breakfast credit at ETA which was above and beyond. The lobby is inviting staff is prompt and attentive..Manger personally made sure minor issues were addressed.Extcellent location.The hotel was hosting a wedding and made sure the rest of their guest were well taken cafe the entire time. It is worth the money for the stay,, staff, management and location cant be beat.

I wouldnt say there was anything I did not like minor issues were immediately addressed and fixed and I got early check in